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Senior Project Manager Resume

PROFESSIONAL SUMMARY:

  • I am a Senior Project Manager with 25 years banking experience and 16 years Project Management/ Business Analyst experience. I have a proven record of in implementing a variety of projects following Project and Software Application Development LifeCycle (SDLC) methodologies.
  • Mergers and Acquisitions
  • Hardware upgrades and or decommissioning / Infrastructure
  • Risk and Compliance
  • Product Rollouts and / or Re - pricing
  • Debit and Credit Card EMV implementations / Merchant Acquiring
  • Payment Processing
  • End User Computing
  • Digital Channels
  • Data Center migrations
  • I take a hands-on approach to deliver quality projects on schedule, within budget, and to the satisfaction of the customer. I have implemented program projects and budgets ranging from $50K to $6MM+. I have experience in creating and managing schedules, budgets, and status reports.
  • I possess the ability to prioritize and multi-task with a keen attention to detail and follow-up to ensure timely identification of risks and/or issues. I excel at interpersonal skills and ability to work with diverse organizations and all levels of management. I can adapt to change and am able to adjust my style to work within or outside structured guidelines. I am comfortable in political environments and am able to remain unbiased whilst presenting options and making recommendations for senior management to make decisions based on facts.
  • I have the expertise to re-engineer business process, document workflows, assess current state against future state to gain efficiencies and partner with departments to document procedures and controls between departments.
  • I have managed multiple vendor relationships on select projects and have experience with negotiation. I have partnered with legal team to ensure project delivery contract terms are met.
  • Aside from being based in the US and having worked at Confidential for 21 years, I have international banking experience and have managed multiple projects for a private bank in Bermuda for 3+ years. As a contract resource, I am flexible to live and work from any major U.S. or international location. Additionally, I am able to deliver the same level of quality working remotely.

PROFESSIONAL SKILLS:

  • Project Tools (PlanView, Roadmap, SharePoint, UW)
  • Change Management Tools (PAC2000)
  • Project Budget Planning (CREST/STAMP)
  • Process Improvements
  • WF TPM Project Methodology
  • Requirements Gathering
  • Software Development Life Cycle (SDLC)
  • Vendor Management and Negotiation
  • Ability to translate business req. to IT specs
  • Strong organizational skills
  • Test Coordination (Test Case/Scripts, and report metrics)
  • MS Office Suite Proficient (Outlook, Word, Excel, PowerPoint, Visio, Access, LYNC, SharePoint)
  • Classroom
  • Waterfall / Agile Project Methodology
  • Strong Written & Oral Communication
  • Ability to translate technical terminology to business language
  • Incident Management / Production Recovery

WORK CHRONOLOGY:

Confidential

Senior Project Manager

Responsibilities:

  • Managed the entire project lifecycle (initiation, planning, execution, monitor and control, & closure)
  • Collaborated with all departments impacted by the project (Branch Banking, Wealth Management, Banking Operations, Business Banking, Call Center, Risk/Compliance, Audit, and Treasury/Finance)
  • Defined requirements with line of business impacted by new system
  • Built a strong working relationship with the vendor located in Greece to implement a payment processing platform for Inbound and Outbound ACH / Wires, and Bill Payments for walk in customers at bank branches and internet banking customers.
  • Implemented EMV Chip Debit/Credit programs to meet association (MasterCard/Visa) requirements along with gaining process efficiencies, and bank revenue. Additionally, led project team in transitioning from a Latin American vendor to a US service provider (Primax) and processor (First Data) for debit/credit card processing.
  • Converted Merchant Acquiring processors for existing Merchant clients and for business to sell to new merchant clients offering POS services for debit/credit card transaction processing.
  • Interaction with all levels of Management including presenting recommendations to Senior Vice President (SVP) and Executive Vice Presidents (EVP’s)
  • Led testing efforts by directing teams in creation of test plans /cases/scripts, defect reporting
  • Negotiated timelines with vendor and change requests initiated by the bank
  • Created web parts, test defect reporting, production issue reporting, and Lessons Learned in MS SharePoint
  • Created architectural diagrams using MS Visio to demonstrate current state and future state processes
  • Created materials, desktop procedures, and revised interdepartmental procedures as part of reengineering processes for outsourcing of functions
  • Introduced project methodology best practices including project templates to gain efficiencies within the Project Management Office (PMO)
  • Whilst in Bermuda, I influenced change by applying my experience in project management methodology to the Project Management Office (PMO) to evolve the process and gain buy in from stakeholders. Implemented a Project Management Dashboard for reporting project health statistics and status to senior management. Created new templates and evolved project methodology as PMO office matured.

Confidential, Phoenix, AZ

Project Manager, AVP

Responsibilities:

  • Manage all aspects of the project using Confidential project methodology through the entire project life cycle (initiation, planning, execution, monitor and controlling, closure).
  • Serve as a relationship manager between the business and technology departments to gather and prioritize complex business requirements across diverse development platforms.
  • Collaborate closely with the business sponsor and technology teams to manage scope through use of clearly defined requirements, assumptions, constraints, deliverables, test requirements and acceptance criteria.
  • Lead collaboration efforts to ensure implementation of application solutions that deliver results.
  • Develop and lead cross-functional project teams and develop detailed project plans and schedule to ensure on-time completion of projects.
  • Facilitate all project meetings, develop all communiqués to team members and senior business stakeholders regarding project status, identify, and resolve project problems, issues and risks.
  • Initiate action items to identify and resolve project problems/issues and report on mitigating steps and actions taken to ensure timely deliverables, project success and quality.
  • Document current state department functions and create workflow diagrams to translate into documentation for existing efficiency projects and future state projects with technical specifications.
  • Project Manager from for overall Operations departments during the Confidential / Wachovia merger to oversee overlapping Markets and new market conversions. Oversight included participating in Command center activities in impacted regions for onsite support in each regions based on a three-year rollout. Sub-project teams reported up for reporting to central Operations project team. Additionally, acted as Project Manager representing Operations during Home Equity & Line of Credit conversions (HELOC)

Confidential, Phoenix, AZ

Business Systems Consultant

Responsibilities:

  • Production Recovery Team Lead: Assisted lines of business with recovery efforts for system outages, missed file deliveries, non-posted and double-posted items. Efforts include running FOXTROT software along with Microsoft Access to correct impacted customers accounts.
  • Change Manager for Cash Vault, Deposit Risk Operations and Adjustments through the production change request process via PAC2000 tool.
  • Provide support for the Service Level Impact Reporting process for Cash Vault, Deposit Risk Operations and Adjustments
  • Project Manager for Return Items department that successfully acquired and converted Pacific Northwest Bank to WF systems and processes (4/23/04)
  • Lead responsible for User Acceptance testing for large scale projects by managing all aspects of business testing for Return Items (i.e. creation of test scenarios, test scripts, and reporting on test results, etc.)

Confidential, Phoenix, AZ

Business Systems Consultant

Responsibilities:

  • Led data, mapping, data gathering and gap analysis to identify differences in processing between acquired banks and Confidential ’s standard operating procedures for supported lines of business.
  • Documented differences and collaborated with impacted departments and technical teams to determine approach for moving additional volumes to their respective departments.
  • Project Manager for the Return Items and Deposit Risk Operations teams that successfully implemented 9 conversions in a 12-month period.
  • Michigan Financial 7/21/00
  • First Commerce Bank 8/12/00
  • North County 8/19/00
  • Napa Valley 8/26/00
  • First Security Bank 12/15/00
  • Buffalo National Bank 1/12/01
  • Chase Bank Midland 2/17/01
  • Brenton National Bank 3/23/01
  • First National Bank of Alaska 5/19/01
  • Partnered with user groups to provide, resolve issues, assess user needs, and recommend changes to minimize risk. Additionally, prepared specifications for system changes and or systems testing in Enterprise Test (ET) environment.

Confidential, Phoenix, AZ

Operations Manager

Responsibilities:

  • Manage, coach and counsel 26 staff members in the Unposted Items area of Outgoing Returns.
  • Maintained two distinct processes under two banking platforms during the Norwest/ Confidential Merger
  • Manage staff in a production environment ensuring strict deadlines were met on a daily basis.
  • Led projects from a business perspective to gain efficiencies (e.g., system upgrades, efficiencies, etc.)

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