SUMMARY:

Results oriented Project Management Professional with proven ability in leading and managing fast - paced high-profile strategic initiatives. Strengths in leadership, global team building, communication, gap analysis, business process flow and modeling documentation, business requirements and problem solving.

EXPERTISE IN:

• IT Project Management
• Healthcare Solutions
• Business Operations (Focus)
• Operations Analysis
• Customer Focus
• Corporate Education Training
• LMS Cornerstone System
• Portfolio Management
• Contract Administration
• Relationship Management
• Global Vendor Management
• Reseller Agreements
• Policies/ Procedures
• Excellent Communications
• PMI Methodology
• Relationship Management
• Business Documentation

PROFESSIONAL EXPERIENCE:

Confidential

Sr Project Manager

Responsibilities:

• Project Manage Confidential Eco Solutions Program Company complex, high-impact technology-based projects from initiation to delivery for large, high risk, major technology-based, nationwide for 5,000 locations for printer installations, Fax, Network, Cable and Branch Location build outs, cross platforms, applications, utilizing the installation of new, multi-faceted IT and Printer integration systems.
• Project Manage complex, high-impact implementation projects. Define requirements and execute effective communications, and project management strategies, to improve the speed and success of implementations of critical internal and outsourced services.
• Project M anage operations and usage of resources, implementing guidance and planning within the workforce by building relationship and support opportunities with internal /external clients. Interact with other departments, not limited to I.T., Account Managers and Operations Teams.
• Follow PMI polices, frameworks, protocols and proactively improve processes and working practices.
• Facilitate and managed client remote implementation reviews, advise customers on alternate methods of solving problems, recommending printer solutions, and procedural implementation workflow of software/ hardware for a specific environment.
• Managed ongoing cost analyses, significant issue management and resolution and project management strategies, to improve the speed and success of implementations of critical internal and outsourced services.
• Project Managed customer satisfaction and customer quality requirements and issues. Manage to a rapidly moving retail client focus, changing requirement involving customer resolution of inter-related and competing issues.

Confidential, Plano, Texas

Sr Project Manager

Responsibilities:

• Project Managed project teams of 10-25 team members, contractors and vendors with account management leadership for Senior Advisor Implementations Manager and Operations, for including small, medium to large and critical implementations while ensuring the projects within the portfolio are delivered to time, budget, and quality, and deliver the identified benefits.
• Facilitate the creation and management of a high-quality balanced portfolio: projects and investments aligned with business strategy, and an appropriate balance of projects with projects matched to resources available and capacity to implement.
• Periodically review, assess, and prioritize the portfolio in line with governance processes and organizational priorities on investment, benefits and strategic alignment, capacity to deliver.
• Management of budget, resources, risks and dependencies, for both the team and projects (and across projects) within the portfolio. Provide senior management with analytics and insights to facilitate planning and decision making.
• Follow PMI polices, frameworks, protocols and proactively improve processes and working practices.
• Lead trouble shooting / project recovery actions and monitor project recovery success.
• Identify lessons learned in order to help prevent future issues. Perform assurance role on key projects. Lead transformational initiatives to achieve company goals and/or KPIs.
• Foster of strong partnership with key stakeholders and senior executives. Create, and execute an integrated communication process focused on project deliverables and value.
• Manage/foster vendor relationships with in-depth understanding of IT Service Management best practices.

Confidential, Irving, Texas

SR Implementation Project Manager, Randstad Technologies, Consultant

Responsibilities:

• Project Managed project teams of 10-15 team members with account management leadership for Senior Advisor Implementations Manager and Operations, for including small, medium to large and critical implementations. Projects include WellCare NE, WellCare Medicaid and PHP of MI.
• Managed ITSM technical project teams of 15-30 team members by providing managerial leadership, setting goals and priorities in current and planned application services and support for Confidential ’s Hospital.
• Responsible for personnel management, performance reviews, competency development and training, coaching of facility application services resources.
• Collaborated by building relationship and support opportunities with internal /external clients Interact with other departments, not limited to I.T., Account Managers and Operations Team.
• Responsible for documenting processes and procedures pertaining to the project implementation by following CVS Corporate project management agile methodologies, IT strategies and serving as an implementation application service leader.
• Maintained multiple project plans and various project documents, update project documents regularly in SharePoint repository and communicated to the clients and internal parties
• Establish timelines and coordinate timing with internal and external clients for meetings, project deliverables and escalated issues or concerns.
• Provided daily Client Status Progress Reports in Salesforce
• Ensure a smooth transition from implementation to ongoing account management with consistent team support of application services for Confidential locations.

Confidential, Dallas, Texas

SR Project manager I.T. PMO Implementations

Responsibilities:

• Project Managed in Epic maintenance and software upgrades including working with technical services teams to test Confidential as well as Confidential Link. Performed integrated testing and performed upgrade tasks. Worked with Epic Project Managers, Internal and Vendor Technical Support staff to resolve issues and perform upgrades as well as weekly team meetings to review open issues.
• Managed technical project teams of 15-30, setting goals and priorities in current and planned application services and support for Confidential ’s Hospital. team members by providing managerial leadership
• Responsible of resource management, performance reviews training and mentoring for software application service resources.
• Program Manager for ITSM Behavioral Health group in Population Health Organization for Healthy Planet module in Epic. Implement Healthy Planet, Epic’s Population Health modules for the Emergency Department, Asthma, Inpatient, Behavioral Health and Obesity. These modules provided the healthcare organizations to define, understand, engage, and track patient populations, as well as measure and improve care processes and outcomes over time.
• Project managed the implementation of Confidential ’s Learning Management System CHEX to Cornerstone On-Demand migration with the Confidential ’s Hospital Association for 5,000 employees. Cornerstone On-Demand, a global leader of cloud-based talent management software solutions, will provide an engagement in the workforce and leverage employee performance, achieve learning and performance objectives, and focus internal resources on strategic business initiatives for greater business results .
• Conducted management workflow analysis and design sessions for Care Management, Social Work and Asthma program groups under Population Health organization for Healthy Planet module in Epic. Conducted testing and lead user acceptance testing while creating training and FAQ Documents. Lead training sessions for all staff, administrators and end-users while providing Go-Live Command Center for 10 business day’s support.
• Project Management responsibilities to include the implementation throughout the project life cycle and works hand-in-hand with the vendors, Project Manager and Customer to oversee all aspects of the project. Primary contact for overall implementation activity. Oversee the approved project plan making sure all goals and objectives are met and that project is kept on track, on schedule and within budget.

Confidential, Richardson, Texas

SR Project manager consultant

Responsibilities:

• Project Manager for 10 Confidential Revenue Cycle Management Healthcare Confidential Practice Solutions offering on-line payments, verification of data, accurate patient information, real-time electronic payments, financial overview of claims, patient/hospital equipment, software implementations with hospitals and medical offices simultaneously across the nation.
• Worked with the Compliance Department and the PMO Change Control Board to ensure IT control procedures as required by HIPPA, Sarbanes Oxley (SOx) and Corporate Audit.

Confidential, Plano, Texas

SR Project manager consultant

Responsibilities:

• Project Managed the Confidential Centricity Practice Solutions systems implementation process for 60+ Confidential Healthcare’s Centricity Practice Solutions (CPS) EMR Allscripts software implementations with hospitals, medical offices and Health Wellness Clinics including Urgent Care Centers simultaneously across the nation.
• Responsible of resource management, performance reviews training and mentoring for software application service resources.
• Healthcare Revenue Cycle Management Healthcare Confidential Practice Solutions offering on-line payments, verification of data, accurate patient information, real-time electronic payments, finical overview of claims, patient/hospital equipment, software implementations with hospitals and medical offices simultaneously across the nation.
• Conduct client on-site or remote implementation reviews, advise customers on alternate methods of solving problems, recommending solutions, and recommending procedural implementation work flow of software for a specific environment. Manage customer satisfaction and customer quality requirements and issues.

Confidential, Irving, Texas

SR Project manager

Responsibilities:

• Project Managed following the Michaels Infrastructure Technical ITPO Agile Project Life Cycle Phases from initiation through completion with oversight of planning, communications, requirements gathering documentation, quality assurance/control, and operational support.
• Implemented the @task Project Management Portfolio Application within the Michaels Infrastructure Technical Team for 150 plus end-users on-shore and off-shore.
• Created and managed the Michaels @task Help Desk to facilitate the end-user development and education initiatives by linking on-line educators.
• Managed and maintained the Project Portfolio in @task that communicates tasks, milestone dates and project status and resource allocation. Created and tracked project plans and managed the project team to deliver according to scope timeframes within budget constraints of the plan.
• Systems Administrator of the @task, a web-based platform document repository used to share information and foster collaboration between users and the Infrastructure Department.

Confidential, Plano, Texas

SR Project manager consultant

Responsibilities:

• Project Managing the Convergence II of the Confidential 4.6C and 4.0B SAP instances onto a single new SAP ECC 6.0 instance. To include a $23 million reengineering of the Legacy Financial System in to SAP FI/CO/PS/BI environment
• Project Managed the PMBOK Project Life Cycle Phases from initiation through completion with oversight of planning, communications, requirements gathering documentation, quality assurance/control and operational support.
• Managed and maintained the Project Schedule in MS Project that communicates tasks, milestone dates and project status and resource allocation. Created and tracked project plans and managed the project team to deliver according to scope timeframes within budget constraints of the plan. Administrator of the Microsoft SharePoint, a web-based document repository used to share information and foster collaboration between users.

Confidential, Plano, Texas

SR Project manager, I.T. PMO Implementations Tenant healthcare

Responsibilities:

• Project Managed Hardware and Software Implementation projects in the Clinical Quality business area for the Tenet Healthcare Systems, one of the largest hospital clients utilizing Project Management Methodologies with 60 project team members.
• Managed 25 Tenet Healthcare Systems Cycle Management Healthcare Confidential, Allscripts, TMG. Practice Solutions offering on-line payments, verification of data, accurate patient information, real-time electronic payments, finical overview of claims, software implementations with hospitals and medical offices simultaneously across the nation.
• Managed the integration of the scope, time management, cost control, quality, human resource, communication plan, and risk analysis utilizing PMBOK-based Project Management Methodology.
• Overall project managed the project plan, budget, structure, project schedule, project risk, business requirements, conducted gap analysis, business process flow and modeling requirements, and staffing requirements.
• Achieved $120 million incremental revenues by project managing the enterprise of the hardware/software implementation for 164 hospital locations.

Confidential, Dallas, Texas

Project manager

Responsibilities:

• Project Managed and implemented major corporate initiatives ensuring significant compliance impact for Confidential point-of-sale contract model usage, standard contract language and due diligence processes.
• Project managed new business strategies for Hardware and Software Implementation interventions with the Sales organization for the Healthcare industry.
• Managed projects with multiple client’s interlock for processes, procedures, customer training and implementations utilizing agile mythologies.
• Manage to a rapidly moving retail client focus, changing requirement, situations involving customer resolution of inter-related and competing issues.
• Project managed remote Desktop Upgrades, Break-fix, IMAC, Printer Installations, High Definition Televisions and Cell phones.

Confidential, Irving, Texas

Project manager

Responsibilities:

• Created, developed, trained and implemented a Start-Up Project Management Office.
• Developed and implemented consistent standardized processes and procedures utilizing the PMI Project Management Methodologies practices for Start Start-Up Project Management Office
• Ensured project governance of similar projects for Hardware, Software Implementations utilizing the established Project Management Methodologies.
• Administrator of Microsoft SharePoint, a web-based document repository used to share information and foster collaboration between users.
• Project managed remote Desktop Uses Break-fix, IMAC and printer installations for Dell Bell South Confidential Account and Lexmark. Including Network Management, User Management, LAN Security, Messaging and Firewall, Antivirus, Routing and Switching.

Confidential, Plano Texas

Program/Project Manager

Responsibilities:

• Project Managed ITSM major global corporate initiatives ensuring significant compliance impact for Confidential point-of-sale contract model usage, standard contract language and due diligence processes.
• Project Managed the Cornerstone On-Demand Global Learning Management System Portal to facilitate the development and education initiatives by linking on-line educators, international development for Confidential University.
• Managed global projects through PMI (Project Management Institute) sanctioned methodologies utilizing the complete lifecycle approach. Areas of strength include scope management, requirements gathering, project and schedule management, risk management, resource management, quality management, change management, communication management including stakeholder interface.
• Project Managed remote desktop upgrades. Including Network Management, User Management, LAN Security, Messaging and Firewall, Antivirus, Routing and Switching.
• Achieved $107 million in incremental revenue by project managing the establishment of standard contract language and due diligence processes.

Project Manager

Confidential

Responsibilities:

• Managed contract global project management to ensure contract compliance and risk management across multiple vendors.
• Project Managed global vendor selection and implementation plans, risk management, resource management schedule definition and monitoring, communication management among project team, clients and stakeholders.
• Leveraged existing U.S. contracts to negotiate global contracts and managed implementation in the United States, Europe, Asia Pacific, Latin America and Canada.
• Implemented and managed the Confidential Global Training Learning Management System (LMS) Database applications portal for the Global Call Centers.
• Achieved 35% global savings on international leverage of U.S. vendor contracts with multi-national discounts by establishing an extensive international vendor management function.

Account Service Manager

Confidential

Responsibilities:

• Object Managed and account consulting to clients concerning copyright, intellectual property, non-disclosure, and import/export compliance issues.
• Governed discounts by establishing Supplier Relations Team as single point of contact for reseller agreements.
• Achieved $5 million in annual savings by leveraging internal training contract agreements and reselling to Confidential clients.
• Increased win rate and revenue of deals in providing the Confidential sales force opportunities to increase client value by facilitating client utilization of corporate training interventions.