PROFESSIONAL SUMMARY:

Accomplished IT project manager/IT team leader/ Lead business system analyst/IT system implementation SME) with advanced analytics and project management/co - ordination skill sets with 9+ years of diversified experience and successful implementations in Information Technology.

SPECIFIC SKILLS:

• Reputation for continually achieving on-time and under-budget performance goals for IT projects
• Managed and delivered projects/other assigned responsibilities in Waterfall/hybrid/Agile SDLC methodologies
• Superior technical expertise in wide array of technologies including, but not limited to the following:
• Data warehouse/Data Science/ Data analytics (T-SQL/PL-SQL/Python - Numpy/Pandas/SciKit and other libraries)/Big data experience (Hadoop)/Dashboarding (Tableau)
• .NET framework, .NET core/Azure migration expertise upgrade
• Organizing and taking the lead on system design/implementation
• Outstanding team management skillsets
• Extensive presentation and communication expertise involving all levels of stakeholders including the C-suite stakeholders

PROFESSIONAL EXPERIENCE:

Confidential

Team Lead/Technical Project Manager

Responsibilities:

• Increased revenue by implementing integrating multiple IT projects and meeting aggressive budget constraints
• Increased customer satisfaction by creating product enhancement solution
• Increased team productivity and monitored procedures and documentation for enhancing productivity
• Supported the team to remove risks/issues/blockers
• Managed all documentations and drafted weekly project status reports for C-suite stakeholders
• Supported Business Intelligence and other architectural project initiatives by utilizing Waterfall, hybrid and Agile methodologies
• Planned, executed and finalized projects according to strict deadlines, delivering projects on time and within budget

Confidential, Salt Lake City, UT

Lead Technical Business Analyst/ Technical Project Manager

Responsibilities:

• Co-ordinated the team collaboration between the offshore and onsite team
• Assisted with the direction and monitoring of activities for medium-sized and sophisticated technology-based projects
• Created staffing, budget, risk and communication plans to ensure successful project execution
• Leaded the business/technical requirements gathering session, data analysis and QA
• Monitored and co-ordinated the team members while defining features to jump start the requirements gathering process, developing user stories and maintained Product/ Sprint/ Release backlog
• Collaborated with the technical lead to create the technical architecture and define technical solutions to design CAC micro-services

Confidential, Dayton, OH

Technical Business Analyst & Data Analyst

Responsibilities:

• Analyzed business/technical requirements for ETL processes; developed workflows and diagrams; created source to target mapping and technical specification documents
• Controlled data management solution by establishing specifications; coordinating production with data analysts, data modelers and SSIS developers
• Developed user stories, created use case diagrams and maintained Product/Sprint/Release backlog in Microsoft TFS
• Wrote complex SQL queries to create the transformation logics for STM documents
• Managed stakeholder communications among the state representative (DXC for IN, DCH for GA), internal business sponsors and technical team (data modelers, ETL developers and SQAs)
• Defined project requirements by identifying project milestones, phases, and elements; forming project team;
• Monitored project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Maintained user documentation; users
• Technical solution development by preparing and evaluating alternative workflow solutions

Confidential, Collierville, TN

Technical Project Manager/Business System Analyst

Responsibilities:

• Stakeholder communication; planning, monitoring projects; initiating, coordinating, enforcing systems, policies, and procedures
• Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
• Directed technological research by studying organization goals, strategies, practices, and user projects
• Met the growing demands of retail clients ( Confidential facilities) with more detailed, timely and accessible asset and portfolio reports
• Created all project relevant documentations: vendor response summary, project plan, business case, mock-ups, data flow diagram, requirements document, use case, test plans and documents
• Prepared Functional Specifications Documents for QA teams, Data Modelers and ETL Teams
• Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Accomplished financial objectives by forecasting requirements; preparing an annual budget; analyzing variances; initiating corrective action.

Confidential, Chattanooga, TN

Business System Analyst

Responsibilities:

• Assisted in product management for the following products - Blue Health Rewards (Fully insured/ASO groups), Healthy Maternity (Fully Insured groups), FitnessBlue (ASO and Fully Insured groups)
• Identified and mapped data flow for Blue Health rewards, Health Maternity and FitnessBlue to improve customer experience
• Gathered requirements for the Wellness Mobile and Web app and actively participated with the mobile/web app dev team
• Conducted usability surveys and actively participated in UX design for BCBST Wellness app
• Co-ordinated weekly status meetings with major Account Executives (Nissan of North America) and monitored and updated issues directly brought to the product manager
• Created communication plan (Fully insured/self-funded groups) for Q3, 2016
• Business requirement elicitation and converting business requirements to technical requirements for SharePoint implementation for the department
• Created BHS SharePoint manual, governance document and presentation guide
• Collaborated with the HEDIS reporting team and generated reports per the NCQA guidelines
• Designed, developed and deployed of multi-dimensional reports using Cognos Report Studio with data drill-down options.

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

• Acted as a lead for legacy system replacement teams by leading standups, stakeholder communication and removing risks/blockers/issues according to CMM level 3 protocol.
• Partnered with the implementation partner and created statement of work (SOW) with estimated timeframe
• Elicited business and technical requirements for integration, feature design, requirements gathering and user story creation within Agile environment
• Created and maintained project workspace in Jira
• Performed and documented current state analysis, gap analysis and future state analysis for the existing ITSM system major modules (incident management, work order, change management and problem management) by interviewing technicians and artifacts review
• Developed ITSM logical data flow model for Cherwell integration with Banner and Cherwell integration with Curriculog
• Conducted ITIL best practice workshop to facilitate the ITSM tool replacement process
• Worked in collaboration with SMEs and technical staff to understand the goals/objectives of the project to assist in creating deliverables and supporting project documentation
• Developed test cases for central IT services and distributed IT services for UNCC; coordinated UAT sessions
• Created user materials and actively participated in user sessions

Confidential, Pittsburg, PA

Business System Analyst & Data Analyst

Responsibilities:

• Communicated with different levels of stakeholders to elicit business requirements
• Collaborated with multiple departments for verification, research processing, and audit to conduct a thorough analysis of the existing process
• Wrote user stories and maintained product/sprint/release backlog on TFS
• Structured walkthrough of the Facets claims processing, customer service and workflow configuration app group for requirements analysis
• Performed walk-through of the functional requirement document with the development team and QA teams.
• Collaborated with the data management team to communicate the technical requirements of data warehousing (daily/weekly/monthly ETL jobs, STM requirements etc.).
• Developed use cases, activity diagrams, and sequence diagram using rational rose
• Conducted gap analysis and traceability matrix to verify for the solution meet the business requirements

Confidential, Oklahoma City, OK

Business System Analyst

Responsibilities:

• Collaborated with project stakeholders throughout all SDLC phases to ensure timely delivery of specified business solutions
• Implemented Agile methodology of iterative software development and developed user stories and dashboard for the system
• Participated in developing of project plans, assessing business processes, working with business users and IT to develop system solutions and implementing solutions on a FACETS Platform
• Involved in creating Medicare patient profiles being compliant with the HIPAA regulations
• Managed patient profile transfer (PPT) reports created by data team by verifying the associated data
• Created Use Case diagrams and Sequence diagrams to communicate with the development team and stakeholders.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Gather High Level Business Requirements and Detail Level Business Requirements from client and stakeholders
• Preformed UAT & support such as business source data consistency, critical data elements validation, sample data validation, count and column check and referential integrity validation
• Developed test scenarios, test scripts and test cases based on the requirements
• Proficient in creating screen mock-ups, wire frames, User Interface/Graphic User Interface, context diagrams, business process flows, and in developing Use Cases, Activity Diagrams (UML)
• Worked extensively with Members, Providers, Claims, Configuration, and Payment Modules of Facets
• Conducted Validations Providers, Claims and modules of Facets.
• Worked extensively on 837 and 835 projects, business rules for X12 HIPAA 4010 and 5010 validations for loops, segments, elements, qualifiers and code sets.