SUMMARY:

• Over 20 years focused in consulting, Information Technology (IT) and business environments within Fortune 500 companies in healthcare, utility (including Investor - Owned & municipalities), bio-tech, entertainment and aerospace industries managing and collaborating with Program Management Offices (PMOs), Product Management, Web Design / Development and Software Engineering.
• Successfully managed business and IT solutions delivery through use of deep knowledge of best practices, methodologies and collaboration with Big 4, Tier 1 and Tier 2 consulting firms. Managed large program teams of up to 50 representatives including project managers, analysts, developers, testers and integrators.
• Ensured efficient use of and alignment with SDLC, Waterfall and Agile development and delivery methodologies.
• Allocated and managed budgets, engagements and cross-department collaboration to ensure successful implementations and client satisfaction. Performed project planning including scope/schedule/budget, resource, issue/risk management and oversight, mitigation planning and execution.
• Created proposals, estimates, Statements of Work (SOWs) and project plans for new business opportunities and support solutions for client engagements. Ensured structured review and approvals of proposals, deliverables, acceptance criteria and client expectations using established tools and procedures. Developed & implemented operating and maturity models in multiple PMOs, including design and build-out of Enterprise and SAP PMOs.

TECHNOLOGY:

Productivity: Office & Office 365 (Word, Excel, Power Point, Visio, Access); Adobe Acrobat; WinZip; WordPerfect; Lotus 1-2-3; Harvard Graphics; Paradox

Project Management: MS Project; Oracle Projects; Niku Clarity; PlanView; ABT Project Workbench

Status & Time Reporting: Confluence JIRA; Clarity VLite; Oracle Time & Labor (OTL); PlanView

Document Repository/Sharing: MS SharePoint; Cisco Docs; Doogle

Internet (Browsers): Google Chrome; Confidential Internet Explorer (IE); Mozilla Firefox

E-mail & Calendaring: Confidential Outlook; Lotus Notes; Lotus Groupwise; Quickmail

Business Applications: Oracle (financials & custom-developed applications - Oracle Projects, etc.); PeopleSoft (financials & human resources); SAP (financials & sales force automation); JDEdwards (financials / integrated accounting applications); Integral (financials & materials management); Documentum (workflow & document management); OrCom (customer information system); Remedy (enterprise helpdesk); Hitachi / AIS (imaging); HealthQuest (hospital information / clinical systems)

Development: C++; Visual Basic; COBOL; Visual Source Safe; QualComm / QC (defect management)

Servers / OS: Confidential 3090 (MVS / ESA, MVS / XA); AS/400 (OS / 400); RISC 6000 (AIX); DEC VAX (VMS); DEC Alpha (UNIX); SUN SPARC (Solaris); SGI (UNIX); Confidential NT Server, Banyan Vines, and Novell servers; NetFrame (OS / 2 LAN Manager)

Network Infrastructure: T-1 Frame Relay Wide Area Networks (WAN); Multiple FDDI/DS-1/DS-3 LAN campus network; Multi-protocol ( Confidential & Mac) Ethernet Local Area Networks (LAN) including 10/100 Base Ethernet and Token Ring over Cat 5, Cat 3 & Fiber Optic cable plant; Cisco, 3Com & WellFleet routers; SNMP Cabletron and Synoptics concentrators & hubs; GDC and Racal DSUs; TCP/IP, NetBEUI, MSDLC, IPX/SPX, and appletalk protocols; HP OpenView (network management & RMON); Netsoft Elite/400 router software (AS/400 over Ethernet)

End-User Computing: Confidential laptops, PCs & compatibles (Windows ’95, ’98, Vista, NT, WFW, XP, 2000, 2003, 2007, 2010, 2012, Windows 7, Windows 8)

EXPERIENCE:

Confidential

Project Manager Lead

Responsibilities:

• Responsible for managing scope, schedule and budget of client division regulatory projects using Waterfall, SDLC and Agile Scrum methodologies.
• Manage projects consisting of 10 - 50 team members with budgets up to $25 million.
• Coordinate integrated execution across business and IT teams for successful requirements gathering, XML authoring, development, testing, and release management and provide overall status reporting to DMSS, Client Program & Executive Management.

Confidential

Project Manager

Responsibilities:

• Responsible for managing scope, schedule and budget of end-to-end advanced video projects including integration from servers through Head-Ends and Set-Top Boxes using Waterfall, SDLC and Agile methodologies.
• Manage projects consisting of 30 - 50 team members worldwide with budgets up to $50 million.
• Ensure successful client relationships through effective and timely communication and project execution.
• Provide overall status reporting to Cisco and Client Program & Executive Management.

Confidential, Austin and Dallas

Independent Management Consultant

Responsibilities:

• Provide overall business & systems consulting services for analysis, operation and growth opportunities including business improvements and optimization strategies and approaches.
• Support overall billing, proposals estimating and Operations Management services.

Confidential

Senior Engagement Manager

Responsibilities:

• Create proposals, Statements of Work (SOWs) and project plans based on Waterfall and SDLC approaches for new business opportunities and support solutions for client engagements. Ensure structured review and approvals of proposals using established tools and procedures.
• Conduct orientation of Confidential and client resources on project initiation.
• Perform program & project planning including scope, schedule, budget & resource management and oversight.
• Provide support for major biotechnology client’s readiness of key business systems for Confidential Business Productivity Online Suite (BPOS) platform including the client’s messaging infrastructure, SharePoint 2010 migration and enhancements and eDiscovery solutions.

Confidential.

Manager, Software Solutions Delivery

Responsibilities:

• Manage Professional Services software delivery programs typically up to $25 million for utility clients implementing Confidential, Knowledge Applications, and integration with Advanced Metering Infrastructure (AMI) solutions for the West / Southwest United States and international support for Australia, China, Korea and Japan. Hire and direct staff of 50-75 Principal, Business & Technical consultants, Project Managers and contractors across three Solution Delivery Managers.
• Allocate and manage resources, budgets, engagements and cross-department collaboration to ensure successful implementations and client satisfaction. Create estimates using SDLC & Waterfall methodologies, Statements of Work (SOWs), project plans, deliverables and acceptance criteria, and client expectations including issue & risk management, mitigation planning and execution to achieve successful delivery.
• Managed Confidential ’s engagement and delivery teams for San Diego Gas & Electric (SDG&E) Smart Meter Program including collaboration with Cap Gemini Systems Integration team and management.
• Key clients included Sempra Energy / San Diego Gas & Electric (SDG&E), Edison International / Confidential (SCE), UniSource Energy / Tucson Electric Power (TEP) and Sacramento Municipal Utility District (SMUD).
• Projects required integration with legacy CIS / billing and metering systems, installation, configuration and testing of all solution components within multiple computing system environments to support intensive string, application and integration testing.

Confidential, California

Manager, Executive Development & Senior Program Manager

Responsibilities:

• Worked collaboratively with Tier 1 consulting firm, Bearing Point (merged with KPMG), on corporate-wide assessments and alignment strategy for Edison International (EIX) that included their CPUC-regulated utility company, SCE, and their subsidiary, Edison Mission Energy (EME) to support rollout of SCE’s $625 million ERP solution. Managed 10-15 project managers and analysts to develop & implement operating and maturity models in five PMOs, including design of the ERP (SAP) PMO.
• Managed a staff and team of 10-15 business unit representatives to build and deploy a business process-centric framework and process management discipline in support of SCE’s continuous process improvement and teamwork goals.
• Managed the program team including Tier 2 consulting firm, InfoSys, on development and implementation of SCE’s company-wide Portfolio Management strategy across all business units including IT, Generation, Distribution, Customer Service and Shared Services. Managed 20-25 business unit and IT representatives to design the company-wide project review process resulting in re-prioritization of highest value initiatives and an initial 35% reduction in project volume. Developed and executed an operating strategy, including charters, for Corporate Center and facilitated PMT and Sub-PMT meetings.
• Participated as the IT strategy manager on a cross-business unit team of 15-20 Directors, strategy professionals and communications specialists to create and implement cross-business unit performance management via a Balanced Score Card process, improving goal realization by 20%
• Managed program and project teams for a re-design of a company-wide Identity Management strategy working collaboratively with Confidential Consulting Services. Managed a staff and team of 25-30 project managers, analysts and IT specialists for a software cost containment program resulting in a 40% reduction of software products and a projected overall 5-year cost avoidance of $13.2 million. Managed multiple programs and projects simultaneously using SDLC, Waterfall and JAD methodologies and approaches.

Confidential

Associate Partner, Executive Director & Client Relationship Director

Responsibilities:

• Responsible for regional company performance, including service quality and revenue targets, in the Healthcare / Pharmaceutical, Media & Entertainment and New Ventures Divisions.
• Manage staff of 40-50 strategy, consulting & technology professionals, including 5-10 senior managers on client engagement portfolios with a net worth of $80 million.
• Ensure adherence to internal and client requirements for development and delivery of projects using SDLC and Waterfall methodologies.
• Successful turn-around of tenuous client relationships into long-term strategic engagements, resulting in over 400% increase in revenue.
• Managed consulting engagement for engineering, creative design, and implementation of a redesign of Confidential ’s Confidential ® and International E-business websites to address critical architectural platform changes that standardized Confidential ’s IT infrastructure. The engagement included design and implementation of document management and website content management solution using Documentum.

Confidential

Senior Program Manager

Responsibilities:

• Established and led Confidential ’s Confidential Program Management Office (PMO) consisting of over 70 team members with a budget of $18 million and included integration of Confidential methodology from Confidential Global Services / Confidential . Manage Internet programs supporting communications to over 10,000 providers, employer groups, brokers and vendors.
• Hired and managed contractors and vendors and ensured compliance using Confidential Year 2000 methodology adhering to SDLC and Waterfall system and software delivery approaches. Deliver project methodology consulting to Confidential project teams and management.
• Provide overall status reporting to Confidential and FHS executive management. Support internal & external audit responses.