PROFESSIONAL PROFILE:

• Accomplished IT professional with 14 years of experience in large scale Confidential, implementations, system analysis, and process development with proficient reporting and documentation skills.
• Capable of adjusting rapidly to new and challenging situations as well as working well independently, to meet time - sensitive deadlines and business needs.
• Result orientated communicator with the ability to build productive relationships and collaborate with multiple departments internationally.
• Confidential Mergers and Acquisitions Technology Implementation
• Scrum Master Vendor Support SharePoint Development
• Agile Methodologies Network/End User Security Process Improvement

TECHNICAL SKILLS:

Hardware: Dell, IBM, HP, Cisco

Software: Daptiv, MS Project, CA Technologies- Rally/Clarity/System Development Life Cycle (SDLC)

Software Systems: Server NT/ 2000/2003/2008 R2, Windows 2000/XP/Vista/WIN7/WIN8/WIN10, VMware, Active Directory, SharePoint, MS Exchange, SMS, MS SQL, SCCM, FileNet MS Office 2003/2007/2010/2013 , GuardianEdge, SafeBoot, RPS

Monitoring software: Solarwinds, HP Insight / iLo, Oracle Solaris 10, Hitachi Hi Track

Networking: LAN/WAN, Ethernet, WiFi

Backup: ARCserve, NetBackup, IBM LTO Ultrium Tape Backup, Tivoli, Ghost

EXPERIENCE:

Sr. Project Manager

Confidential, Wauwatosa, WI

Responsibilities:

• Manage and report Infrastructure Portfolio to create visibility to executive team.
• Developed Confidential policies and procedures such as project intake and authorization, as well as a change management policy to assure timely and accurate deployment schedules.
• End-to-end delivery of multiple projects simultaneously as well as vendor management.
• Created and maintained project charters, plans, RAID logs and test documentation.
• Projects such as a 7,000 sq. ft. Office space expansion including but not limited to vendor management of Colliers, in.Studio Architecture, M&M Office Interiors.
• Infrastructure and business projects such as Email domain change, SQL and Windows 2008 Server decommissioning, MS Office 2010 retirement.
• ScriptPro Pharmaceutical system platform version upgrades and WIN 10 workstation upgrades to hardware and software.
• ServiceNow version upgrade as well as Shipping Optimization project to save Serve You Rx thousands of dollars yearly on shipping with Confidential - MI.
• Managed infrastructure security projects and business continuity planning for various disaster recovery testing and updates to plan for URAC accreditation compliance.

Project Manager

Confidential, Milwaukee, WI

Responsibilities:

• Manage and report the Infrastructure project workload to create visibility to senior leadership on a weekly basis.
• Create reporting, manage project artifacts as well as managing Business as Usual (BAU) work.
• Managed Confidential Banks Microsoft 2008 Server Decommissioning of 130 servers and 180 applications divided into 21 projects based on core applications.
• Application upgrades of Confidential Bank core applications such as SQL, Identifi, Avtex telephony system, BizTalk, CMS, Web Service applications and Active View to allow for migration to new hardware.
• Cost/Risk Analysis of Extended Security Licensing for Servers that will not be decommissioned before the Microsoft end of life dates.
• SQL 2016 Project - Upgrade to SQL 2016 and migrate the current environment to a new infrastructure. The objective was to stop the growth of technical debt, ability to support data and process demands as well as performance and efficiency of the business.
• This was also a necessary security update to decommission the Microsoft 2008 Servers.
• The goal of this project was to utilize the Webster’s provided network technology and determined the appropriate backup network The tea developed a solution, to resolve the lack of automated fail over for a backup solution, to enhance the customer’s experience during a network outage.

Project Manager

Confidential, Riverwoods, IL

Responsibilities:

• Worked closely with the Business Technology team of Developers and Confidential Client Stakeholders to progress from using Waterfall Confidential methods to creating an Agile team. In the Scrum Master/ Temporary Product Owner role I worked with Stakeholders and the Development team to prioritize incoming project workload to meet Sprint goals. I worked with the development teams and Stakeholders in Daily Scrums, Reviews, Sprint planning, Retrospective’s and weekly Grooming. I also worked with various departments to place Business Technology up to date project information into Rally to develop the backlog and prioritization of work the Confidential Client departments needed to be completed.
• Infrastructure upgrades as well as software enhancements to Global Vision application. We delivered enhanced data retention periods and reporting of those periods to banks Internationally, the rollout included single sign on and enhanced reports that included categorizing for Lyft, Airbnb and other transactions banks would find useful for marketing.
• Global Visions Portuguese Translations project entailed working with a third-party vendor to create translations of all website pages that were currently in English to Portuguese. Developers then created code and a separate URL for Portuguese users to be able to use the website flawlessly. This enabled the company to offer the credit card to a wider market.
• Distributed Access Data Solutions back end tool enhancements to effectively deliver desired results to participants to support multiple applications. Secure Post Office enhancement was to support increased usage of the application and reduce timeouts accessing folders. As well as, Management Information System (MIS) Tools redesign to deploy DataPoint Small Business to offer and accept Diners Club International card to smaller businesses in Europe. Managed a Strong Auth project to improve security as well.
• Prioritization and Vendor management of Infrastructure replacement to aged Struts Framework that housed most applications for the Confidential ’s Club International Client applications. This was a yearlong initiative that was an ongoing project that I transferred to an employee at the end of my contract.
• While working with Discovers PMO to follow and create new business standards
• Created a SharePoint site to organize information for archive of project documentation for future project audits.
• Maintained an SDLC database with Project documentation. Created and maintained a Confidential Client RAID/ROAM Log. Developed a Realtime Board for the Business Technology, Products and Operations teams to collaborate on KANBAN development, Prioritization, and Agile training information.
• Developed a Confidential Client meeting cadence to reduce meetings working in an agile method. As well as a process for communications of meetings and status to stakeholders.
• Developed a customized SharePoint reporting to show Stakeholders the Business Technology (BT) department workload and business priority.
• Developed trend reports for work being completed each week, month and quarter in the BT department as well as showing project work completed vs. daily workload completion.
• Established weekly PowerPoint decks to distribute to Stakeholders for visibility and awareness of gaps in the resource vs. workload.
• Created a SharePoint dashboard for visibility as well.

Project Associate

Confidential, Glendale, WI

Responsibilities:

• Prioritization of 750+ Sites for the Network Standardization Factory Process. Maintain, gather and report on database information for all sites, gather local business and IT contacts, real estate moves and collocation activities. Vendor relations for site survey scheduling globally. Database is now used as the main source of truth for the remainder of the project for various work streams. SharePoint creation for Network Standardization team as well as site Administrator. Screening and creating Partner accounts for vendors on SharePoint as well as RPS (Restricted Party Screening), clearing vendors for on-site visits to government restricted sites. Working with vendors for Level One Agreements for onsite work or government restricted sites.
• Mergers and Acquisitions- Name Change Project A subproject of Cyclone Project, to change the names on SA’s- PO’s and websites to the new company name and logo.
• Clarity reporting of project to plant level milestones, budget, status and RAID items. SharePoint Site development and administration. Scope Management Lead. Support of LES PMO leadership team and various Application Leads. Coordinated Workshops, meals, special events and accommodations for up to 40 people globally.
• Mergers and Acquisitions- Cyclone Project Merger and Acquisition of Legal Entity Separation (LES) Global Automotive Separation of Seating and Interiors. Scope of IT work covered the establishment and conversion to the new company structure in 6 different ERP systems, across 35 countries, 200 manufacturing plants, and a budget of 50M. Work was completed over 8 implementation waves and required close coordination with 13 other core non-IT functions to meet critical legal and tax deadlines.
• Clarity reporting of project to plant level milestones, budget, status and RAID items, Plant level actuals and accruals were reported daily during conversion. SharePoint Site development and administration. Scope management Lead. Support of LES PMO leadership team and various Application Leads. Coordinated Workshops, meals, special events and accommodations for up to 40 people globally.
• Mergers and Acquisitions- Falcon Project- Merger and Acquisition of Automotive Interiors joint venture with Yanfeng to become the World’s largest automotive interiors company. Headquarters located in Shanghai with engineering, development and customer centers in United States, Europe, China, Japan and India. Scope of IT work covered 471 applications across 20 countries and 32 manufacturing sites and a budget of 20M. Work was completed over 5 implementation waves and encompassed both application and infrastructure work streams Project received JCI Chairman’s award for excellence.
• LES Clarity resource time reporting, budget and status reporting. Reporting the status of carve out and separation of 471 Applications and supporting infrastructure transition; across 20 countries and 32 manufacturing sites using SharePoint. SharePoint Site development and continual process development and improvement of site for ease of access to information distributed to teams globally. Support of LES PMO leadership team and various Application Leads. Lead Application Licensing team and developed a SharePoint site and process with the M&A team to gather and retain licensing information in a manner that was used, and continues to be used, for various other projects within M&A. Coordinated Workshops, meals, special events and accommodations for up to 40 people.
• Cost Optimization Project- $11 million in savings across North America. Project consisted of cost saving procedures related to Hardware and Software compliance, Server virtualization, Mobile communications, Printing reductions, LAN/WAN conversions, reductions and rightsizing of network, and conversion of conferencing systems. IT Project analysis and converting multiple projects to roll into this cost saving schedule.
• Project Associate within a team of four people- brought $11 Million in savings to the company. My responsibilities included SharePoint Administration and process development, system analysis, reporting, working with various IT teams and Departments to coordinate scheduling. Working with subject matter experts to schedule system updates, upgrades and hardware exchanges and helping to supply resources to fulfill their cost saving procedures when needed. The team also analyzed cost saving measures internationally for the company to find savings globally.

Software/Server Support Technician

Confidential, McHenry, IL

Responsibilities:

• Supporting Windows 2003, 2008 and 2012 servers
• Planning meetings with new and current Destiny clients
• Installation of the Destiny software
• Configuration of software accounts and permissions
• Running SQL Queries - Clean database after importing the data
• Support and install software for schools nationally/remotely
• Configuration, set up, and schedule the tasks to do software installations
• Follow up documentation to fit client custom installation
• Technical training of Destiny Administration provided to the client

LAN Support Technician II-System Analyst

Confidential, Milwaukee, WI

Responsibilities:

• Member of the O&M Confidential team overseeing:
• Project action items, time restraints, and resources
• Creating project charters, weekly reports and status updates to upper level management.
• Maintained SharePoint site for Confidential team and resources.
• Team member of multiple projects such as Capture Point migration to P8 rollout, O&M system monitoring, Remote Office Disaster Recovery and Co-location, MSAR Migration Phase II, Firmware Inventory and Upgrades to meet COTS Configuration and CRISP standards.
• Assist in maintaining an inventory of all onsite IT Resources.
• Monitor 20+ servers and report various statistics and storage requirements.
• Monitor Database Repositories
• Administer and maintain all server hardware and software applications.
• Ensure backups are monitored and test data recovery from tape, report daily data totals.
• Work with vendors and internal support contacts to resolve technical problems with hardware and software.
• Provide diagnostic assistance to remote users at many sites, to determine the cause and resolution of problems encountered in the use of software and website.
• Create and maintain documentation on IT processes.
• Support remote RO IT staff on daily tasks of monitoring and maintaining systems, troubleshooting and configuration.
• Assist in proper disposal/sanitization of all retired equipment in accordance with DOD guidelines.