SUMMARY:

• Over 17 years of experience in managing large complex software development projects across the enterprise
• Extensive experience in Agile, Kanban & Waterfall Methodologies & managed large teams of over 70 +engineers
• Experienced in handling project /delivery/program manager roles at the client & offshore locations
• Specialized in planning & execution of deliverables requires Cross - functional Collaboration
• Sound experience in ecommerce platform handling DEV OPS and Release Management in AWS Cloud environments
• Extensive experience in ecommerce product with deep understanding of catalog, Merchandising, pricing, promotions, plan level management
• Sound experience in handling REST APIs in production providing OMNI channel experience
• Around 10 years of experience in leading & managing projects in DW & BI Domain with experience in data architecture, design, development & performance tuning
• Extensive experience in leading Data Migration from legacy systems to new data platforms using SAP BODS
• Sound experience in requirement gathering, data analysis and profiling in complex architectures
• Sound technical & analytical experience in Business Intelligence domain, with expertise in database development
• Defines project scope, schedule, budget for complex IT projects, while delivering exemplary customer service and continually achieving client expectations
• Capable of prioritizing multiple projects, while meeting deadlines under extreme pressure and fixed budgets
• Identifies opportunities for improvement & develops creative solutions to improve business processes

TECHNOLOGIES:

BI: Actuate, MicroStrategy, WebFocus

RDBMS: SQL Server, Sybase, Oracle, MySQL, DB2, MS Access

ETL: SAP BODS

Project Management: Project Management Plan, Rally, Jira, Confluence

Telemetry: APPD, Splunk

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Program Manager

Responsibilities:

• Played lead role in building DEV OPS & SRE team for Digital Commerce Domain
• Responsible for planning, coordination and execution of Releases in AWS Cloud environment
• Collaborated with stake holders on daily basis in planning & execution of Catalog, Pricings & Promotions in the domain
• Liaison with Business & Rate Plan team and played key role in planning & execution of new Rate plan offers
• Drove MPM integration and transition to OPS & SRE, working closely with various stake holders
• Proactively analyzed various Business Requirements and prepared technical runbooks
• Meticulous in planning, collaboration & execution of Preorder & Market launches
• Received recognition from leadership for supporting 45% of the business in first 3 days for premiere preorder launch in 2017, 2018 & 2019, with no escalations
• Planned and executed release in digital commerce domain, in collaboration with stakeholders
• Responsible for building a robust telemetry system & implemented dashboards/alerting mechanism for application monitoring
• Identified areas for improvement & optimized alerts in monitoring systems, resulting in reduction of 65% noisy alerts
• Developed and implemented automations across daily operations, saving 600 hrs. worth effort in a year
• Designed strategy to stabilize production system, which supports ~130 REST API services, resulting in 99.89% site availability
• Worked closely sprint teams to ensure smooth transitions of deliverables to DEV OPS
• Responsible driving RCA’s on Prod issue and status reports to executives

Confidential

Technical Lead, SAP BI Consultant

Responsibilities:

• Led data migration of customer data to SAP O2C for Commercial Project Management to phase out legacy system
• Conceptualized & implemented Data Services environment
• Involved in architecture design & implementation of framework for data migration jobs
• Facilitated daily scrum meetings and provided status reports to leadership on deliverables
• Collaborated with business & functional teams on data analysis & cleansing exercise
• Prepared validation jobs, complex SQL/stored procedures to collect, organize & analyze data
• Set up data quality score cards for data profiling using SAP Information Steward
• Worked closely with business and functional teams to schedule data loads to SAP ECC using iDocs

Confidential

Service Delivery Manager

Responsibilities:

• Managed a team size of 70+, which caters application development & maintenance of Immigration & Travel functions in Cognizant, with leading AVM transformation
• Worked closely with cross-platform teams to eliminate data latency and porting issues, reducing service tickets by 45%
• Identified areas & executed transition to L1 team, reducing costs by 18%
• Led root cause analysis of batch job failures and fixes, leading to a 60% reduction in batch job failures
• Identified & worked on gaps and improvements for H1B APP, which reduced nomination & approval process to 60% in 2015 & 80% in 2016
• Collaborated with vendor to eliminate production issues post monthly upgrades
• Worked with platform team to implement telemetry for application, server & db. Monitoring
• Responsible for resource planning and budgeting for the portfolio
• Drove project status reports and RCA on issues to executives

Project Delivery Manager

Confidential, Dearborn, MI

Responsibilities:

• Led a team size of 25 for Data Migration of core employee data from various isolated systems into 1 HR Datawarehouse
• Proactively analyzed RD code and identified Gaps & Collaborated with Ford IT & RD teams for fixes
• Identified areas independent of RD Mart code & expedited development
• Drove data extraction, cleansing, standardization, integration from PeopleSoft & Non-PeopleSoft instances
• Instrumental in design and implementing employee hierarchy structure & integration to success factor system
• Driven JIL script automation in Autosys job scheduling, which saved 10% worth effort
• Worked with Ford Enterprise Architect to formulate code migration process to higher environments
• Collaborated with Ford teams for handling operational & technical challenges during data conversion, UAT & Go Live
• Identified transition areas, planned and executed transition & warranty support to Ford IT post Go Live

Project Delivery Manager

Confidential, VA

Responsibilities:

• Managed for a team size of 12 members at offshore & coordinated day to day activities with onsite & client
• Driven Data migration of 37 global source systems to BW & Intercompany systems
• Designed & developed ETL jobs for cleansing, transforming & loading GL Data to target systems using BODS

Project Lead

Confidential, New York

Responsibilities:

• Led a team size of 30 for migration of approx. 560 multi-lingual BI reports from Actuate 7.2 to Crystal 2008
• Designed & architected a reusable Actuate - Crystal Automation tool sets, which saved worth 10% effort
• Recognized by client for adopting best practices and for no major defects/escalations on quality of deliverable