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Sr. Technical Program Manager Resume

SUMMARY:

  • Over 17 years of experience in managing large complex software development projects across the enterprise
  • Extensive experience in Agile, Kanban & Waterfall Methodologies & managed large teams of over 70 +engineers
  • Experienced in handling project /delivery/program manager roles at the client & offshore locations
  • Specialized in planning & execution of deliverables requires Cross - functional Collaboration
  • Sound experience in ecommerce platform handling DEV OPS and Release Management in AWS Cloud environments
  • Extensive experience in ecommerce product with deep understanding of catalog, Merchandising, pricing, promotions, plan level management
  • Sound experience in handling REST APIs in production providing OMNI channel experience
  • Around 10 years of experience in leading & managing projects in DW & BI Domain with experience in data architecture, design, development & performance tuning
  • Extensive experience in leading Data Migration from legacy systems to new data platforms using SAP BODS
  • Sound experience in requirement gathering, data analysis and profiling in complex architectures
  • Sound technical & analytical experience in Business Intelligence domain, with expertise in database development
  • Defines project scope, schedule, budget for complex IT projects, while delivering exemplary customer service and continually achieving client expectations
  • Capable of prioritizing multiple projects, while meeting deadlines under extreme pressure and fixed budgets
  • Identifies opportunities for improvement & develops creative solutions to improve business processes

TECHNOLOGIES:

BI: Actuate, MicroStrategy, WebFocus

RDBMS: SQL Server, Sybase, Oracle, MySQL, DB2, MS Access

ETL: SAP BODS

Project Management: Project Management Plan, Rally, Jira, Confluence

Telemetry: APPD, Splunk

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Program Manager

Responsibilities:

  • Played lead role in building DEV OPS & SRE team for Digital Commerce Domain
  • Responsible for planning, coordination and execution of Releases in AWS Cloud environment
  • Collaborated with stake holders on daily basis in planning & execution of Catalog, Pricings & Promotions in the domain
  • Liaison with Business & Rate Plan team and played key role in planning & execution of new Rate plan offers
  • Drove MPM integration and transition to OPS & SRE, working closely with various stake holders
  • Proactively analyzed various Business Requirements and prepared technical runbooks
  • Meticulous in planning, collaboration & execution of Preorder & Market launches
  • Received recognition from leadership for supporting 45% of the business in first 3 days for premiere preorder launch in 2017, 2018 & 2019, with no escalations
  • Planned and executed release in digital commerce domain, in collaboration with stakeholders
  • Responsible for building a robust telemetry system & implemented dashboards/alerting mechanism for application monitoring
  • Identified areas for improvement & optimized alerts in monitoring systems, resulting in reduction of 65% noisy alerts
  • Developed and implemented automations across daily operations, saving 600 hrs. worth effort in a year
  • Designed strategy to stabilize production system, which supports ~130 REST API services, resulting in 99.89% site availability
  • Worked closely sprint teams to ensure smooth transitions of deliverables to DEV OPS
  • Responsible driving RCA’s on Prod issue and status reports to executives

Confidential

Technical Lead, SAP BI Consultant

Responsibilities:

  • Led data migration of customer data to SAP O2C for Commercial Project Management to phase out legacy system
  • Conceptualized & implemented Data Services environment
  • Involved in architecture design & implementation of framework for data migration jobs
  • Facilitated daily scrum meetings and provided status reports to leadership on deliverables
  • Collaborated with business & functional teams on data analysis & cleansing exercise
  • Prepared validation jobs, complex SQL/stored procedures to collect, organize & analyze data
  • Set up data quality score cards for data profiling using SAP Information Steward
  • Worked closely with business and functional teams to schedule data loads to SAP ECC using iDocs

Confidential

Service Delivery Manager

Responsibilities:

  • Managed a team size of 70+, which caters application development & maintenance of Immigration & Travel functions in Cognizant, with leading AVM transformation
  • Worked closely with cross-platform teams to eliminate data latency and porting issues, reducing service tickets by 45%
  • Identified areas & executed transition to L1 team, reducing costs by 18%
  • Led root cause analysis of batch job failures and fixes, leading to a 60% reduction in batch job failures
  • Identified & worked on gaps and improvements for H1B APP, which reduced nomination & approval process to 60% in 2015 & 80% in 2016
  • Collaborated with vendor to eliminate production issues post monthly upgrades
  • Worked with platform team to implement telemetry for application, server & db. Monitoring
  • Responsible for resource planning and budgeting for the portfolio
  • Drove project status reports and RCA on issues to executives

Project Delivery Manager

Confidential, Dearborn, MI

Responsibilities:

  • Led a team size of 25 for Data Migration of core employee data from various isolated systems into 1 HR Datawarehouse
  • Proactively analyzed RD code and identified Gaps & Collaborated with Ford IT & RD teams for fixes
  • Identified areas independent of RD Mart code & expedited development
  • Drove data extraction, cleansing, standardization, integration from PeopleSoft & Non-PeopleSoft instances
  • Instrumental in design and implementing employee hierarchy structure & integration to success factor system
  • Driven JIL script automation in Autosys job scheduling, which saved 10% worth effort
  • Worked with Ford Enterprise Architect to formulate code migration process to higher environments
  • Collaborated with Ford teams for handling operational & technical challenges during data conversion, UAT & Go Live
  • Identified transition areas, planned and executed transition & warranty support to Ford IT post Go Live

Project Delivery Manager

Confidential, VA

Responsibilities:

  • Managed for a team size of 12 members at offshore & coordinated day to day activities with onsite & client
  • Driven Data migration of 37 global source systems to BW & Intercompany systems
  • Designed & developed ETL jobs for cleansing, transforming & loading GL Data to target systems using BODS

Project Lead

Confidential, New York

Responsibilities:

  • Led a team size of 30 for migration of approx. 560 multi-lingual BI reports from Actuate 7.2 to Crystal 2008
  • Designed & architected a reusable Actuate - Crystal Automation tool sets, which saved worth 10% effort
  • Recognized by client for adopting best practices and for no major defects/escalations on quality of deliverable

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