PROFESSIONAL SUMMARY:

Dynamic, hands - on scrum master with experience managing large software development projects that meet demanding time restraints and exceed all expectations. Demonstrated ability to motivate, organize, lead and coach scrum teams with a verifiable track record of managing many projects at once while working within strict deadlines and maintaining professionalism. Skilled in providing effective leadership in fast-paced, deadline-driven environments, with outstanding oral and written presentation and communication skills. Strong data analysis, data verification, and problem-solving abilities. Strong knowledge of Scrum, SAFe Agile best practices/ methodologies, requirement analysis and system testing. Ability to oversee multiple complex projects concurrently with the knowledge and experience of diverse technologies.

EXPERTISE IN:

• Certified Scrum Master (CSM)
• Agile Processes
• Scrum Processes
• Process and progress tracking
• Requirement Writing
• Project Management
• Dev Ops
• CI Champion
• System Analysis
• Business Analyst Experience
• Quality Assurance
• Data Validation
• Property and Causality experience
• Test Planning and Execution
• Jira
• RRC and RTC
• Clarity
• ServiceNow
• Adobe Data Capture
• SQL Knowledge
• UFT Trained
• ALM

PROFESSIONAL EXPERIENCE:

Confidential, PA

Scrum Master

Responsibilities:

• Coordinate team development of test strategy in alignment with project scope and test coverage expectations
• Facilitate team sprint meetings (daily scrum, sprint planning, sprint demo and retrospective)
• Drive team skill uplift through coaching
• Foster a culture within the line of collaboration, creativeness, innovation
• Manage line backlog and commitments for sprints and backlog items
• Serve as the representative of the team to stakeholders, senior leaders and other interested parties outside the team
• Partner with Requirement key to validate project requirements, including functional validation, traceability and consensus building
• Ensure alignment with interfacing applications and services during project work
• Identify, respond to and escalate risks and issues
• Identify, respond to and work to remove obstacles
• Ensure all stages of the project are on time
• Improve line efficiency and effectiveness through innovation and technologies
• Run/Review SQL queries to assist with testing of projects
• Partner with Tech Key to ensure test environment suitability and availability
• Support requirement analyst, developers and testers in day to day activities
• Identify, log, review and track defects and incidents
• Analyzes routine application systems issues and provides technical solutions
• Support Model Office by participating in the planning, triage of bugs and validation of bug fixes
• Project manage offshore resources to ensure proper understanding of the functionality under test and development.

Confidential

Team QA Lead

Responsibilities:

• Coordinate team development of test strategy in alignment with project scope and test coverage expectations
• Facilitate team cadence meetings
• Drive test team skill uplift through coaching
• Serve as the representative of the team to stakeholders, senior leaders and other interested parties outside the team
• Partner with requirement key to validate project requirements, including functional validation, traceability and consensus building
• Ensure alignment with interfacing applications and services during test execution
• Identify, respond to and escalate risks and issues
• Identify, respond to and work to remove obstacles impeding test execution progress
• Conducts quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements. Ensures the project requirements are executable, testable, complete and not abstruse
• Performs user research and validation, including usability testing and contextual inquiry/analysis
• Provide expert quality assurance and testing direction to the line
• Ensure all stages of testing are on time
• Improve test efficiency and effectiveness through innovation and technologies
• Run/Review SQL queries to assist with testing of projects
• Partner with Tech Key to ensure test environment suitability and availability
• Support testers in day to day activities
• Identify, log, review and track defects and incidents
• Analyzes routine application systems issues and provides technical solutions
• Participate in automated test case development. Identify test cases to be automated
• Run automated smoke and regression test cases during monthly and weekly builds and update automated test cases when needed
• Support Model Office by participating in the planning, triage of bugs and validation of bug fixes
• Project manage offshore resources to ensure proper understanding of the functionality under test and participate in test case review with offshore resources to ensure accuracy of test cases

Confidential

Business Analyst

Responsibilities:

• Assist with the roll out of the company’s new Confidential Rating System (AQS)
• Develop /maintain resource files through the RFM tool and/or documents through the Document Utility tool
• Manage technical document updates by providing documents, form selections, and document content as part of the document configuration handling within the policy administration system
• Serve as a liaison between functional business units and application team managers to assist in defining objectives, requirements, and priorities of applicable business system-related projects
• Analyze, research and coordinate information to define requirements for automated processing systems /procedures. Includes development of new system specifications as well as maintenance of existing systems and procedures
• Prepare documentation for business requirements to the point of final enterprise review and approval. Create and/or maintain system support documentation
• Perform unit testing to validate system updates. Provide guidance to Quality Assurance in the development of test plans. Work with Quality Assurance to conduct acceptance testing prior to user acceptance testing
• Resolve system test and production problems within a timely manner
• Perform production support role providing on-going review of system related reported incidents
• Collaborate on prototype designs that satisfy functional and business usability requirements
• Collaborate with developers on design aspects of projects, in particular, those that are larger and more complex
• Provide application administration and maintenance, such as software upgrades and data cleaning
• Manage projects through the Software Development Lifecycle, including coordinating cross-functional teams
• Conduct Business Analyst forms

Confidential

Hnet Support Representative

Responsibilities:

• Serve as Lead Hnet support representative for call center staff; assist staff with resolving rating system issues
• Support rating system and billing calls
• Train new staff on Confidential billing and rating systems
• Conduct webinar sessions for agents on rating system and Agent Portal
• Work in association with Business Analysts on resolving rating system issues
• Assist with quality assurance testing on the current rating and replacement systems
• Create call center manuals for the new rating system and loss run procedures with the assistance of supervisory staff