IT Project Manager Resume Orlando, FL - Hire IT People

PROFESSIONAL SUMMARY:

PMP and Six Sigma trained IT Project Manager with 10+ years of experience in managing large - scale IT projects across multiple industries including telecommunications, supply chain, manufacturing, and hospitality. Effective at identifying and providing relevant process improvements that equate to higher customer satisfaction, improved sales and enterprise cost savings.

CORE COMPETENCIES AND SKILLS:

Project Management/Agile
Business analysis
Product management
Business process optimization
Functional/business requirements gathering
Change management
Reporting
User
Client management
Systems integration

TECHNICAL PROFICIENCIES:

CRM Systems: Prophet 21, Starmatic, SugarCRM

Project Management: SharePoint, MS Project, Visio, JIRA

Database Tools: MySQL, SQL Server, Oracle

Web Development: HTML, WordPress, PHP, XML

Microsoft Office: Word, Excel, PowerPoint, Access

Analytics: Google Analytics, Facebook Insights

EXPERIENCE:

IT Project Manager

Confidential, Orlando, FL

Responsibilities:

Project manager for both Westgateresorts.com and Tickets2You.com, providing full development life cycle support to the business, maintaining and updating backlog in JIRA and creating user stories for changes requested
Led migration and implementation of new Walt Disney World ticketing system on Tickets2You, keeping the project within scope, budget and schedule
Effectively communicate with business sponsors, providing project milestone updates, monitoring risks, and monitoring overall project work
Create documentation such as policies, procedures, workflows and user guides for new features rolled out to our internal and external customers
Participate in on call rotation and daily triage of issues affecting multiple users across the organization to include issues with POS transactions, reservations, database, and server issues
Take an analytical approach to decision making by utilizing expert judgement and data analysis

IT Project Manager

Confidential

Responsibilities:

Worked as a project manager consultant in implementation of new hotel management software, leading the entire project from initiation through closing
Collected and documented all aspects of business, functional, user, non-functional, business rules, user stories and test cases based on ecommerce standards
Helped drive online sales by 15% by implementing new website and online store for the clients hostel chain
Used multiple Google tools such as Google analytics, to create campaigns targeting specific users in ad-words and driving page views
Created test scripts and test scenarios for the online reservations and booking systems, ensuring no faults prior to going live with the new product.

IT Project Manager

Confidential, Doral, FL

Responsibilities:

As IT Project Manager, worked with other IT departments in our international office, helping maintain their websites and the Prophet 21 CRM system
Maintained several servers (Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R2), to include inhouse email server on Linux Centos Box, and webservers for the organization
Managed vendor contracts on a cross functional level from IT, Supply chain and CRM platform
Developed multiple complex SQL queries to track and monitor sales data for North and South American sales regions, includes tops sales models, top selling dealers and top markets
Worked with our in-house development team to improve legacy CRM intranet system, including a project that linked inventories from our international offices
Established Google analytical tools that improved visibility into internet presence, increasing page views by 30% using targeted ads

IT Business Analyst

Confidential, Miramar, FL

Responsibilities:

As the SME on the Arise Starmatic© tool, repeatedly identified new features and prioritized them in projects planning and determining which improvements would best fit in our sprint backlog
Held daily sprint meetings with developers, database administrators and key stakeholders to prioritize which features would be rolled out first
Collaborated with various teams in the organization to maximize growth and revenue by identifying gaps in processes and potential revenue streams
Led projects vital to enrollment processes, using project management and collaboration tools such as Microsoft Project and SharePoint
Worked with stakeholders across the organization to understand processes and gather functional requirements for various IT projects within the sourcing department.

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It Project Manager Resume

Orlando, FL

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