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It Projects Manager And Office 365 Administrator Resume

Tampa, FL

SUMMARY:

  • Hands - on, dedicated professional bringing 10 years of experience in the IT field and customer service.
  • Looking forward to a challenging job in reputable organization to utilize my knowledge and management skills for the growth of organization and myself.

KNOWLEDGE & SKILLS IN BUT NOT LIMITED:

  • Microsoft server 2008, 2012, 2016 Cisco Networking Proficient Office suite 2010, 2013, 2016
  • Telecommunications Expertise Various Camera Systems Various security door systems
  • Microsoft Windows XP, 7,8,10 Office365 online A/V Specialist

EXPERIENCE:

Confidential, Tampa, FL

IT Projects Manager and Office 365 Administrator

Responsibilities:

  • Train and troubleshoot users complaints related to Office 365 products and services.
  • Streamlined Information Technology department by separating support tasks, developing department processes and implementing best practices.
  • Adept in building strong relationships with IT staff, Process Improvement team, third party contractors and the staff members.
  • Provide desk side support and network management to ensure satisfaction of internal users.
  • Architect and manager of 2 acres holiday tent in downtown Tampa.
  • Coordinate other team members, service providers, contractors, vendors, supervises, and directs volunteers and interns to complete projects.
  • Achieve goals and actively contributes to the of the department goals and KPIs.
  • Design SharePoint site and administrate any changes as needed from staff.
  • Assisted with exchange migration from on premises to cloud. Currently have a hybrid setup.

Junior Systems Administrator, IT Service Desk Manager, Senior IT Technician, IT Specialist, IT technician

Confidential

Responsibilities:

  • Multiple various systems on site and consolidated down to one operating system and manufacturer.
  • Rewired infrastructure to proper enterprise standards.
  • Installed enterprise level camera software with cameras.
  • Access system migration from one system to another.
  • Design and implemented door access with vendor.
  • Telephone system from analog and digital to IP conversion.
  • Design and implement infrastructure for 35,000 Sq. Ft facility.
  • Assisted in Design with our house of worship and vendor executing needs.
  • Lead for tier one major service provider migration for service desk.
  • Lead for server re-design and storage space.

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