- Hands - on, dedicated professional bringing 10 years of experience in the IT field and customer service.
- Looking forward to a challenging job in reputable organization to utilize my knowledge and management skills for the growth of organization and myself.
KNOWLEDGE & SKILLS IN BUT NOT LIMITED:
- Microsoft server 2008, 2012, 2016 Cisco Networking Proficient Office suite 2010, 2013, 2016
- Telecommunications Expertise Various Camera Systems Various security door systems
- Microsoft Windows XP, 7,8,10 Office365 online A/V Specialist
Confidential, Tampa, FL
IT Projects Manager and Office 365 Administrator
- Train and troubleshoot users complaints related to Office 365 products and services.
- Streamlined Information Technology department by separating support tasks, developing department processes and implementing best practices.
- Adept in building strong relationships with IT staff, Process Improvement team, third party contractors and the staff members.
- Provide desk side support and network management to ensure satisfaction of internal users.
- Architect and manager of 2 acres holiday tent in downtown Tampa.
- Coordinate other team members, service providers, contractors, vendors, supervises, and directs volunteers and interns to complete projects.
- Achieve goals and actively contributes to the of the department goals and KPIs.
- Design SharePoint site and administrate any changes as needed from staff.
- Assisted with exchange migration from on premises to cloud. Currently have a hybrid setup.
Junior Systems Administrator, IT Service Desk Manager, Senior IT Technician, IT Specialist, IT technician
- Multiple various systems on site and consolidated down to one operating system and manufacturer.
- Rewired infrastructure to proper enterprise standards.
- Installed enterprise level camera software with cameras.
- Access system migration from one system to another.
- Design and implemented door access with vendor.
- Telephone system from analog and digital to IP conversion.
- Design and implement infrastructure for 35,000 Sq. Ft facility.
- Assisted in Design with our house of worship and vendor executing needs.
- Lead for tier one major service provider migration for service desk.
- Lead for server re-design and storage space.