PROFESSIONAL SUMMARY:

• Seventeen years of progressive experience in the field of program management and delivery in the Information Technology space
• Performed in multiple roles as Director, Program/Project Manager, SCRUM Master, Consultant and Technical Lead in Client/Server, Data Warehouse, Web based (Internet and Intranet), Financial, Point of Sale (POS) and Payment processing applications

TECHNOLOGY/TOOLS:

VB.Net, C#, SQL Server, SQL Lite, Delphi/XBF, iOS/Android Apps, Jira, Test Rail, Jenkins, J Meter, Amazon Web Services (AWS), ServiceNow, Automation Anywhere (Automation Test Tool), Google Docs, TFS, MS Project, MS Share Point, MS Visio, Java, J2EE, JDK, Oracle 11g, Serena Business Manager, Remedy, IBM Jazz/Rational Team Server, SAFe, IBM InfoSphere Data Stage, Cognos, Web Services, SoapUI, MS Project, MS Share Point, MS Visio, Section 508, DB - Visualizer, Oracle 10g, Unix SunOS 5.8, Mercury Quality Center. Quick Test Pro, Confluence, Load Runner, Ab Initio ETL Tool, Rational Team Concert, Rational Quality Manager, Rational Clear Quest, Web Logic, Java script, Java, JDK, Selenium, Business Objects XI R2, MS Project, MS Share Point, Toad,, Tableau, Dynatrace, Splunk, Moogsoft, Catchpoint, Extra Hop

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Hire and build high performing teams and lead, mentor & manage 50 plus team members of varying capabilities across functional areas which included both direct & indirect reports
• Enhance team s and competence by productively working with the members of the team to provide for professional/technical growth through delegation, assignment, mentoring, and/or
• Develop good hiring practice to build a robust team and arrive at efficient usage of personnel to optimize the available resources and enabled annual savings of up to 300K without compromising the quality of the product
• Experience in leading teams in traditional, functional and matrix work environments
• Periodically evaluate the personnel and work through the paces of performance management and best practices to optimize performance work reviews, feedback, team building, goal management, and aid in career growth of employees

Confidential

Project Manager

Responsibilities:

• Establish and implement standards & processes and help to create a streamlined, unified process across the enterprise that will ensure consistency, accountability and quality to meet Service Level Agreements (SLAs), and allowing for predictable Confidential
• Lead member in the Engineering Process Group (EPG) to review and approve up to 400 process improvement change requests across the organization and manage the internal process asset library (PAL)
• Guide vendors in developing their own quality infrastructure by providing and mapping them to our policy and procedure reviews, on quality topics, and subject matter expertise and suggest improvements where needed
• Extensive experience in implementing quality assurance best practices, standards, standing up the center of excellence (COE), project quality office (PQO), quality policy and process improvement plan for the information technology services organization

Confidential

Responsibilities:

• Facilitate and lead the overall management of Budgeting, Contract, Vendor, Project Management, Test Planning & Execution, Reporting (C-Level Status & Confidential ) including environment and data management considerations for around 20 plus applications across functional capacities with program value totaling 20 plus million dollars
• Supported applications developed in both Waterfall and Agile methodology and have extensive experience in leading and managing teams in onsite-offsite-offshore global delivery model
• Provide technical guidance and expertise in the areas of project management, development, quality assurance, testing, compliance, risk assessment and process improvement to peers, team members, and customers
• Varied experience of having worked across the media, online,, financial, mortgage, federal, commercial and Point of Sale (POS) domain experience
• Projects supported included working on new initiatives, O&M, Infrastructure Upgrades, and modernization/planning projects/products
• Evaluate, finalize, recommend and roll out test management and automation tools across enterprise and develop design & framework from scratch
• Develop/update defect and test Confidential, perform root cause analysis to identify and improve upon the existing processes
• Evaluate, develop, finalize, recommend and roll out management and automation tools across enterprise
• Responded to business-driven changes in priorities and schedules through managing expectations and identifying alternate plans.

Confidential

Responsibilities:

• Build and manage relationships with Client Partners and all business unit leaders, manage account strategy for business with vertical account management teams for projects up to 5 million dollars and aid in RFP/responses & contract/SOW development activities
• Delivered successfully two projects of change management in the areas of process framework & future state organizational design & alignment transformation initiative impacting all the states in USA
• Lead in development, verification and validation of up to 20 applications developed for effective asset management, relationship management, risk management and workflow
• Responsible for reviewing status reports, conducting status meetings, and facilitating issue resolution and risk response planning sessions
• Lead the effort for successful development, verification and validation of the Data Warehouse (ETL) / Data Mart, Data Migration processes involving around 45 different source systems, multiple SLA’s with execution of around 1000 UNIX jobs
• Manage program compliance with applicable policies and procedures and all contract requirements by working closely with PMO/TOM/COTR of federal govt.
• Provide leadership to the Shared Services and be responsible for facilitating successful end-to-end delivery of a portfolio of projects and align to organizational goals and requirements

Confidential

Responsibilities:

• Provide/update information to C-level executives on the current status of program/project & Confidential across the organization regarding cost, quality and variances
• Demonstrated consensus building and relationship building skills to obtain support for the process of collecting and reporting project, process and operational Confidential
• Establish key performance indicators (KPI’s) across the project/process/technology/resources/product lifecycle in the organization and follow it through to measure and take corrective action to fill the gaps
• Lead the Measurement and Analysis (MAP) program and develop appropriate action plan that resulted in stabilization of the applications reducing the production support tickets by 75%, and increasing regression footprint to 100% and Automated regression to 60%
• Increased application availability to 99.6% and improvement in the performance and response times of business-critical applications

Confidential, Reston, VA

Program Manager/Scrum Master

Responsibilities:

• Lead the PMO team mandated for Program Governance and Continuous Process Improvement across services/towers and bring in significant enhancements in quality of service across people, processes and technology
• Work with cross functional teams to drive them to Perform Incident Analysis, Identify Service Gaps and provide remediation solutions with specific timeline
• Work on bringing visibility to Identified service gaps for remediation, budget approvals and project initiation
• Coordinate and collaborate with Directors/Managers across the IT Services in Operation & Technology space in developing knowledge management decks in the respective towers to present to eCIO and senior leadership team
• Generation of weekly COO executive reports across Application & Integration Tech Services and development/distribution of Attack The Stack (ATS) newsletter across the services
• Program Management and delivery of monitoring & rationalization efforts across the IT services and establish governance mechanism for provisioning and central management of monitoring & performance tools Catchpoint, ExtraHop, Dynatrace, and Splunk for 60 plus applications across business units in the enterprise
• Portfolio management of InfoSec related projects including budgeting and resource forecasting for onboarding enterprise applications to Illumio and Gurucul

Confidential, Silver Spring, MD

Program Manager/Scrum Master - Projects/QA

Responsibilities:

• It proudly serves over 400,000 merchants and are currently processing in excess of $13 billion in credit card volume annually.
• Scope of the project is to develop new product functionality ground up, features & modules using Scrum framework.

Confidential, Falls Church, VA

Manager - Projects/QA

Responsibilities:

• It also supports the production of reports related to examination and publication process.

Confidential

Manager

Responsibilities:

• Confidential group need is to develop products for effective asset management, relationship management, risk management and workflow by providing a comprehensive portfolio management tool for all assets managed by both the external business partners and internal users.

Confidential, Duluth, GA

Responsibilities:

• Worked on testing of Data warehouse project in verification of Credit Card decision making system Confidential .
• Confidential application is a rule engine-based decision enabler based on the financial client's decision requirements.
• Once an application is received Confidential uses the various rules set-up, credit policies and the Confidential to approve and authorize an amount or reject an application. For online applications, the decision is conveyed immediately by sending the approval status as response.