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Senior Project Manager/scrum Master Resume

Milwaukee, WI

CAREER SUMMARY:

Information Technology Leader with a record of delivering measurable results. Diverse career characterized by process discipline, solid leadership skills, empowerment and coaching high performance teams, and consistently successful outcomes. Career experience includes 21 years in highly challenging military positions emphasizing operations management and service execution in aviation and IT management roles. Motivates teams through shared vision, well defined goals, and understanding how their work impacts their mission and the overall success of the organization.

EXPERTISE AREA:

  • Leadership
  • Organizational Development
  • Certified Scrum Master and Agile Coach
  • SAFe Agilist
  • Project Management
  • Operations Service Management
  • Vendor and Contract Management
  • Infrastructure Operations and Support
  • Experience with Agile and Lean methods
  • PAM and Identity Management Applications

SELECTED RELEVANT EXPERIENCE:

Confidential, Milwaukee, WI

Senior Project Manager/Scrum Master

Responsibilities:

  • Coached five other RA IT teams to manage dependencies and clear obstacles to deliver epics and user stories.
  • Experienced with Jira and Rally Agile/Scrum management tools.
  • Single IT Scrum Master assigned to coach six scrum teams across Digital Business and Global Sales Operations; recognized for exceptional experience and coaching skills.
  • Delivered foundational Agile and Scrum practices to the teams as part of the Confidential Agile Transformation; transformed the Hybris Team into a high performance development team hitting all Sprint goals consistently for the last 6 iterations to achieve business product objectives.

Confidential, Aliso Viejo, CA

Senior Project Manager

Responsibilities:

  • Senior Project Manager in charge of delivering security and access management projects for Confidential PowerBroker security applications to customers in North America.
  • Oversaw all aspects of the project lifecycle ensuring a consistent application of all Project Management and delivery processes, tools, and documentation.
  • Successfully delivered 23 key Privileged Access Management projects for customers including the Internal Revenue Service, Confidential, Intuit, and TransUnion.
  • Delivered $1.7 Million revenue which helped exceed the 100% margin for Professional Services and contributing to achieving profitability goals 3 months ahead of schedule.
  • Developed the Agile project management methodology implemented throughout the Professional Services team; reduced PMO overhead and improved customer visibility to project delivery

Confidential, Aliso Viejo, CA

Senior Technical Project Manager

Responsibilities:

  • Senior Project Manager in charge of delivering security and access management projects for Confidential Identity Manager and other Dell Software Group applications to customers in North America.
  • Responsible for all aspects of the project lifecycle ensuring a consistent application of all Project Management and delivery processes, tools, and documentation. Managed a portfolio of 8 projects with a total revenue stream in excess of $625,000.
  • Provided Agile coaching to the PMO as an Agile/Scrum subject matter expert to continually improve delivery tools and processes.

Confidential, Milwaukee, WI

Senior Project Manager

Responsibilities:

  • Used Agile methods to develop a cost management plan, process controls, vendor management model, SharePoint integration, and cross - functional team to facilitate a repeatable and rapid installation process to achieve the aggressive timeline.
  • Identified over $3MM of cost savings (>30% of initial budget) due to rigorous vendor task pricing, budget analysis, and exclusive parts and equipment pricing agreements.

Confidential, Milwaukee, WI

IT Program Manager

Responsibilities:

  • Worked directly with Confidential IT executives to coordinate on project objectives, budgets, and sensitive business impacts to ensure seamless delivery of project deliverables.
  • Managed portfolios encompassing over $9.5 Million of staff, software, and hardware expenditures for corporate organizational change of JCI business functions, from sales to fulfillment and support.
  • Provided oversight and direction of multiple contractor program and project managers guiding the execution of Confidential security and infrastructure IT projects including a highly visible project to design the next generation data center for NM.

Confidential, Menomonee Falls, WI

Infrastructure Manager

Responsibilities:

  • Manager for the Infrastructure Services Delivery team responsible for 24x7 support and maintenance of application server middleware applications including Oracle Enterprise Manager, Weblogic, Websphere, and Apache Tomcat, and associated support services.
  • Successfully achieved two years back to back with zero technical infrastructure issues over the critical peak holiday seasons. First ever in Confidential ’s history.
  • Reduced incidents by 15% and problem investigations from over 50 with 365+ days aging to under 1 per month.
  • Singly created the Infrastructure Support offshore managed services model, allocated all admin Level-2 work to the offshore team and established a 99%+ reliability and performance rate.

Confidential, Milwaukee, WI

Infrastructure Manager

Responsibilities:

  • Leader for three teams supporting the business critical network, data center, and phone systems essential to the daily business operations of the company.
  • Responsible for providing vision and guidance on long-term system growth and development.
  • Reduced Internet carriers, optimized redundancy schemes, and streamlined the support process. Improved network uptime by 65% and reduced associated spend by 33% reducing budget from $1.5M in 2008 down to $580k in 2010.
  • Key architect for emerging mobile workforce vision, defining strategic objectives and collaborating with IT and business units to clarify sponsorship, requirements and outcomes.

Confidential, Milwaukee, WI

Enterprise Architect/Project Development Coordinator

Responsibilities:

  • Provide direction and oversight for corporate IS technical resources, including strategic planning, executive coordination, and business client support for critical applications.
  • Delivery Excellence and Quality team member providing experience and support to mature Confidential ’s PMO and project management methodologies for risk and issue management.

Data Center Facility Coordinator

Confidential

Responsibilities:

  • Direct data center resource management to include physical space allocation for server cabinets, data and power cable management, electrical and Confidential systems, and environmental monitoring for both NM data centers.
  • Lead for the Computer Operations department on the new Franklin data center migration team
  • Led the $1.5M redesign and development project for the legacy data center to meet company demands for growth and Business Continuity.
  • Reconfigured the physical space, computing environments and power cabling; accomplished the project 2 months ahead of schedule and 10% below budget with zero issues or interruptions.

Confidential, Milwaukee, WI

Project Manager

Responsibilities:

  • Project manager and technical lead responsible for all large-scale infrastructure and move-add-change projects, as well as developing a comprehensive project management process in support of all Covenant technical IS projects.
  • Directed the conversion of the Franciscan Shared Labs from an outdated Novell and Windows 95/98 infrastructure to the Covenant standard infrastructure and Windows 2000 PCs.
  • Supervised and coordinated installation of all telecommunications, applications, and network infrastructure for the new St. Joseph’s Outpatient Center in Wawautosa, WI. Successfully completed project on time and on budget with near-zero defects.
  • Team/project lead for Windows XP upgrade encompassing 36 locations, 9,500 users, 2,600 Windows 98 PCs, and 450 stand-alone and server based applications. Established project scope, financial objectives, and overall project plan from senior leadership directives.

Confidential, Colorado Springs, CO

Owner/Founder

Responsibilities:

  • Planned and executed an aggressive growth strategy, analyzed competing ISP market, established company valuations, and negotiated contracts; Led company through a successful acquisition phase and facility move; grew staff. Merged with 3 competing ISPs in the market and eventually became High Plains Internet.
  • Managed daily operations of network, including Cisco and 3Com routers, 3Com and Ascend remote access servers, and all DNS, web, email, SQL, and RADIUS authentication servers.

Confidential, Colorado Springs, CO

Project Director

Responsibilities:

  • Contractor lead PM for software implementation effort and test team support. Instituted project planning, status reporting and accountability.
  • Coordinated long-term systems support with mid-range production support personnel.

Confidential, Colorado Springs, CO

Project Manager/Due Diligence and QA Manager

Responsibilities:

  • Team Lead for 17-member Due Diligence and Technical Writer group for Y2K remediation and oversight.
  • Led six contractor teams to successfully deliver 25 fully Y2K compliant applications and 450 pages of due diligence documentation. First PM in 14 months to achieve significant progress in Y2K program by completing project ahead of schedule.
  • Flight crew air operations manager. Chief of Current Operations for the 13th Military Airlift Squadron responsible for, staffing, and management of 225+ assigned pilots, navigators, flight engineers, and loadmasters..
  • Software development manager responsible for contractor team of software engineers, configuration management, software metrics, effective meeting management, acquisition methods, and software process improvement (CMM).
  • Strong project management and leadership skills. Director of Systems and Project Management, responsible for oversight and management of a 12-member team supporting 24x7x365 Unix software development systems and NORAD early warning simulation/ system.

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