SUMMARY:

• Certified professional with over 19 years of experience in Information Technology, Services, IT Project Delivery Management, Technical Project manager, Program Management and development in the financial industry.
• Passionate leader striving for customer satisfaction and continuous improvement within the organization.
• Experience in setting up standard delivery methodology across the organization and full management of service business including contracts (SOWs) process and definitions and management of delivery across cross functional teams (onsite and offshore).
• PMI / PMP and CSM (scrum master) certified professional.
• Currently heading the project management team with 30 project managers reporting to me at Confidential .
• Experienced in both the waterfall and Agile methodology.
• Experienced in Strategic Outsourcing management, manage deliverable of more than 25M. Along with account Management/Account Growth, and service delivery management
• AML/Financial crimes/Fraud experience working on Confidential platforms for AML(SAM/CDD/WLF/CTR) and Fraud platforms.
• Pursuing CAMS certification
• Banking and Financial domain expert specialize in Investments & Securities market (Capital Markets, Fixed Income Securities, Equity, Commodity, FX & Derivatives Instrument - Swaps, Options, Futures, Forward.
• Worked in Trade-lifecycle, Settlement/Clearance, Collateral management, Tri-party Repo, Hedge funds, Prime brokerage, Wholesale loans, Custody business and Regulatory Compliances (SOX, Basel II, Dodd-Frank, AML/KYC) in Investment Banking. This knowledge helped me immensely to manage and nurture the Investment Banking portfolio in JPMC for over 10 years when working with Cognizant.
• Involved in all phases of SDLC like Requirement Analysis, System Design, development and implementation of Web Based Applications, Data warehouse, and e-Commerce applications.
• Managing end-to-end delivery of application technology solutions aligning with the strategic business objectives of client. Customer relationship management, quality solutions, and revenue generation.
• Great track record of managing multiple projects concurrently, delegating resources appropriately, and ensuring projects are completed on time, within scope, and under budget
• Experienced Scrum Master with high level of experience in collaborating with executive teams to create and sustain organizational capability and operational efficiencies.
• Experience in Leading and Mentoring small to mid-size teams.
• Demonstrated leadership and strong team management capabilities managing 200+ associates across shores, Build a motivated team that could deliver in very challenging circumstance. Developed complex applications with zero defects.
• An accomplished computer professional with expertise in Testing of Desktop, Client/Server and Intranet applications, Design, development and implementation of Web Based Applications, Java and e-Commerce
• Conversant with CMM Level 5 processes and guidelines.

PROFESSIONAL EXPERIENCE:

Confidential

Delivery and Program management

• As a Technical Projects delivery manager responsible in complete end to end Project delivery for my program. Handling multiple project delivery for multiple clients.
• Responsible for the complete program management and smooth delivery of my projects.
• Responsible in managing client relationship, from a Professional Services perspective.
• Involved in providing strategic leadership for the project management team, mentoring them for a smooth project delivery on time and budget.
• Responsible for pre-sales activities, to help the sales team bring new business.
• Responsible for successfully managing my program providing post-sales services, support, and account management to multiple clients.
• Common point of liaison for the client between Professional Services, Product R & D, Customer support and Admin teams.
• Accountable for all the implementation of the Actimize Suite of products for AML, Fraud and FMC.
• Consulting in the financial crimes space and working in a regulatory environment;
• As a program manager, I am the point of contact for all escalation and/or issues for the client. Managing over 30 project managers reporting to me. Responsible for managing the allocation of projects to the project managers across the organization.
• Helped increase team utilization by 20% by optimizing resource management process.
• Drove 50% reduction in non-billable hours by implementing internal and external controls and processes.
• Helped improve the budgeting and forecasting accuracy to 1% variance by implementing additional cadence and monitoring around the process.

Confidential, NY

Account Manager / Program Delivery

• Full P & L responsibility of $25M plus business with 200+ resources handling 5 major programs with multiple implementation project services.
• Budgeted and forecasted multi-million-dollar development projects for the various programs.
• Provided thought leadership, to the account delivery Team, manage Contracts, SOWs, and RFEs. Cost Case preparation & approval, Financial Interlock Management, service delivery audits, Account Transition and Project Management.
• Established metrics, key performance indicators, and service level agreements for driving the performance of IT service delivery
• Developed and maintained relationships with client organizations to ensure their infrastructure expectations are being met and priorities are set at the appropriate levels.
• Assisted the Project executive managing customer satisfaction and serves as a single point of contact to the Project Executive for service delivery managing all delivery communications
• Actively involved in meeting with stake holders and client top management.
• Built new customized Project Management tools into SharePoint using forms and MS Access as a data base
• Identified resource needs and assigned individual responsibilities. Provided ongoing engagement and communications to business and IT management
• Ensured the quality of services and solutions to application user base, other application owners and IT technical teams

Confidential, NY

Technical Project Manager / Delivery Manager

• As a Technical project manager / Delivery manager responsible for the planning and managing the complete life cycle of the project including production support activities.
• Responsible in status reporting and risk planning for the project.
• Responsible in planning and execution of projects to help in improving the application and fixing production issues.
• Involved in any data modeling and designing sessions for the Business as Usual projects.
• Coordination and management of the Priority 1 calls for production issues. Responsible for production support metrics to display productivity, efforts per activity. Ticket resolution SLA.
• Responsible for setting up the build and release process within Broker Dealer.
• Involved in designing and development of the Release management automation scripts used for build and deployment of the code to the various environments using Unix Shell script, Java and Clearcase command line.
• Creating process flows, capturing business rules and requirements for new project to be included in the process flow.
• Also worked as a release manager and was responsible for controlling the deployment of code to the various controlled environments and move the code to production after approval from the respective Business and QA
• Coordinated and initiated client meetings to review the data model and reporting requirements.
• Involved in controlling the project using change requests.