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Program Manager Resume

Chicago, IllinoiS

SUMMARY:

  • Experienced professional with a proven record of managing large and complex projects and programs.
  • Successes include implementation of various software solutions in diverse business areas.
  • Major strengths are in applying project management processes and leveraging development methodology following SDLC, both waterfall and Agile.
  • Additional skills are in project/program planning, organizing, estimating, prioritizing, communicating, negotiating, and scope, schedule, resource, budget, risk, and issue management; RFI, RFP, contract negotiation, SOW, and vendor management.
  • Strong technical background.
  • A project/program management professional who demonstrated ability to lead cross - functional teams in in-house software development of new functionalities, sun setting existing application experience, implementation of new or upgrade of existing infrastructure, or vendor developed solution implementation.
  • Ability to lead and manage cross-functional teams and coordinate project managers and or scrum masters assigned to the program work streams; ability to establish the program direction; ability to work under tough deadlines, managing expectations by multiple business partners
  • Planning - Ability to develop and manage integrated program plan considering the program objectives; manage priorities, identify program dependencies and interdependencies between individual work streams; identify critical paths; identify required resources and budget; perform impact assessment and proactively take corrective actions as needed
  • Communication and negotiation - Ability to effectively communicate with people at all levels; ability to build trust among stakeholders; strong negotiation skills
  • Analytical skills - Ability to conduct ongoing analysis to identify risk, issues, trends, and variances in order to apply fact-based decision making to current issues and risks

PROJECT MANAGEMENT METHODOLOGY/FRAMEWORK:

  • Agile
  • Waterfall
  • Banking
  • Insurance (Marketing, Claims)
  • Health
  • Retail
  • Entertainment
  • Education
  • Financial
  • Legal
  • Airline (Revenue Accounting, Corporate Finance, Financial Control)

TECHNICAL SKILLS:

TOOLS: MS Project, MS Project Server, Jira, Clarity, MS Office, Visio, SharePoint, Documentum, iManage

TECNOLOGIES: MS Server, MS SQL, .Net, IIS, Mobile Technologies, Java, J2EE, JS, HTML, Oracle, Unix, Linux, WebLogic, WebSphere, Autonomy LiveSite, TIBCO, MQ Series, IVR, Unica, Site Catalyst, Foglight, Teradata, AbInitio, MS Access, COBOL, JCL, DB2, MVS, Big Data Hadoop, SAS, Cloud Foundry, MarkLogic, Spotfire, Datameer

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Program Manager

Responsibilities:

  • Program manager on the US P&BB Analytics Enablement Program with objective to deliver centralized US P&BB data and established data governance over the same.
  • Responsibilities: develop and maintain the program roadmap; identify workstreams based on the business priorities, determine and manage the scope/schedule/budget of individual workstreams and releases; direct the technology program manager throughout the program.
  • Manage vendor relationship (resources, budget, assignments, timeline, delivery). Develop and maintain the overall program plan.
  • Manage and monitor both internal and external dependencies, ensure they are integrated into the program solution.
  • Manage and monitor the program risks, issues, constraints, and assumptions ensuring the mitigation plans are in place and activated when appropriate.
  • Assess the program change requests and impact on the overall program; approve or reject the program change request when appropriate; escalate as needed.
  • Track and report the program actuals and forecast against the program budget. Report the program status to the Leadership and the program steering committee.

Utilized tools: Clarity, MS Project, Jira, MS Office, Visio, SharePoint

Technologies: Big Data Hadoop, ETL, Spotfire, Datameer

Confidential, Buffalo Grove, Illinois

Senior Project Manager

Responsibilities:

  • Managing the Parallel Processing environment buildout, required data migration, and applications’ modifications and migrations into the new Parallel Processing environment. The environment will be used to process clients’ claims in a production-like environment in order to validate CVS processes and as a preparation step for production implementations.
  • Managing Migration Hub project that will build a system to host the client’s migration schedule. Migration schedule will be fed to CVS systems/processes in order to correctly process the client’s claims.
  • Responsible for providing project management leadership and coordination.
  • Created and maintained the project plans. Communicated the status (accomplishments, risks/issues along with mitigation strategy, milestones, progress, next steps, etc.).

Utilized tools: Clarity, MS Project, MS Office, Visio, SharePoint

Confidential, Chicago, Illinois

Program Manager

Responsibilities:

  • Program manager on the Enterprise Data Platform (EDP) Program for both data acquisition and data delivery. The program will deliver secure, governed, integrated, enterprise data for client, regulatory, and internal reporting and analytical needs, through multiple channels such as data extracts, sandboxes, and services.
  • Responsibilities: develop and maintain the program roadmap; based on the business priorities determine the scope/schedule/budget of individual releases; identify and manage workstreams within a release, direct scrum masters. Develop and maintain the overall program plan. Manage and monitor both internal and external dependencies, ensure they are integrated into the program solution. Manage and monitor the program risks, issues, constraints, and assumptions ensuring the mitigation plans are in place and activated when appropriate. Assess the program change requests and impact on the overall program; approve or reject the program change request when appropriate; escalate as needed. Track and report the program actuals and forecast against the program budget. Report the program status to Leadership and the program steering committee.

Utilized tools: MS Project, Jira, MS Office, Visio, SharePoint

Technologies: Big Data Hadoop, Oracle Exadata, ETL, Java, SQL, MarkLogic

Confidential, Elmhurst, Illinois

Senior Project Manager

Responsibilities:

  • Worked on the Data Transformation Program (DTP) as the Global IT project manager for KPI Streamlining work stream with a goal to recreate 16 key reporting packeges with more than 190 metrics, in the new SAS/Hadoop environment, for all 6 global Retail Banking and Wealth Management markets. reverse engineering to both intermediate data sources and SORs, obtaining Data Sharing and Data Clinic approvals, user onboarding, data ingestion (initial, incremental), dashboard development, unit/system/UAT tests planning and execution, production implementation, and monitoring/defect management during parallel run.
  • Managed end-to-end Active Customer Dashboard project. Developed detailed E2E project plan that was leveraged as a template to create all other DTS dashboard or KPI project plans.
  • Acted as a liaison between business, Data & Information Management, and IT teams. Providing guideline to other PMs. Sharing lessons learned and best practices across all markets/teams in order to improve efficiency. Created and maintaining the project plans. Communicating the status to senior leadership (accomplishments, risks/issues along with mitigation strategy, milestones, progress, next steps, etc.). Managing and implementing all project changes and modifications to achieve project deliverables; performing impact assessment and acted with a proper sense of urgency. Escalated issues as needed.

Utilized tools: Clarity, MS Project, MS Office, Visio, SharePoint

Technologies: Big Data Hadoop, SAS, ETL, Oracle, SQL, DB2, AbInitio

Confidential, Buffalo Grove, Illinois

Senior Project Manager

Responsibilities:

  • Managed the End Point Encryption project that encrypted 19k laptops and 18k desktops distributed across the USA. The project involved building Dev, Test, Prod and DR environments and implementing the vendor security application and processes.
  • Both projects were driven by compliance with the company security policies and data protection regulation.
  • Responsible for providing project management leadership and coordination throughout the project lifecycle. Created and maintained the project plans. Communicated the status (accomplishments, risks/issues along with mitigation strategy, milestones, progress, next steps, etc.). Managed and implemented all project changes and modifications to achieve project deliverables; performing impact assessment and acted with a proper sense of urgency. Escalated issues as needed.

Utilized tools: Clarity, MS Project, MS Office, Visio

Technologies: Sophos

Confidential, Northbrook, Illinois

Senior Project Manager

Responsibilities:

  • Managed several projects in Allstate.com area that supported the evolution of Allstate.com and Microsites: optimized Allstate.com to be responsive for mobile devices, made Allstate.com site secured, allowed for targeted content to be presented to a customer while maintaining anonymous identity, migrated MyAllstateFinancial.com to Allstate.com, created Shared Header and Footer solution to streamline the maintenance and provide consistency across multiple Allstate websites, etc.
  • The projects integrated internally developed code, vendor supplied code, content, and SiteCatalyst tagging into MicroSite solution, supporting both English and Spanish customers.
  • Managed LiveSite Upgrade project that includes complete infrastructure replacement; OS, DB, AIS framework, and .Net upgrade, software Autonomy LiveSite upgrade, while preserving the compatibility with existing applications, performance, and security and compliance footprint.
  • Responsible for providing project management leadership and coordination throughout the project lifecycle from requirements definition to deployment. Responsible for managing cross-functional teams. Created and maintained the project plans. Communicated the status (accomplishments, risks/issues along with mitigation strategy, milestones, progress, next steps, etc.). Managed and implemented all project changes and modifications to achieve project deliverables; performing impact assessment and acted with a proper sense of urgency. Escalated issues as needed.

Utilized tools: MS Project, MS Office, Visio

Technologies: Autonomy LiveSite, .Net, MS Server, MS SQL, IIS, Linux, Oracle, SiteCatalyst

Confidential, Hoffman Estates, Illinois

Senior Program Manager

Responsibilities:

  • Managing several highly visible eCommerce programs with the objective to improve overall customer experience: ShopYourWay Sears Kiosk, ShopYourWay Kmart Kiosk, and In-Vehicle Pickup for SYW members for orders placed on Sears.com, ShopYourWay.com or in store.
  • Responsible for providing project management leadership and coordination throughout the project lifecycle from requirements definition to deployment. Responsible for managing cross-functional teams assigned to the programs (Mobile software development, UX, Procurement, Creative, Store Deployment, Store Operation, Information Security, Financial, Legal, PCI compliance, external vendors); provided directions and support to assigned project managers and/or project teams. Created and maintained the integrated program/project plans. Communicated the status (accomplishments, risks/issues along with mitigation strategy, milestones, progress, next steps, etc.). Managed and implemented all project changes and modifications to achieve project deliverables; performing impact assessment and acted with a proper sense of urgency. Escalated issues as needed.

Utilized tools: MS Project, MS Office, Visio, Jira

Technologies: Mobile technologies, Java, J2EE, Oracle

Confidential, Northbrook, Illinois

Program Manager, Senior Project Manager

Responsibilities:

  • Agency Portal Optimization program: managed program with a goal of improving overall performance of the Agency portal application: identified program and individual projects scope; evaluated various options for optimization; negotiated the best approaches; facilitated WBS and estimation sessions; created overall program and individual project plans for Browser Rendering Optimization project and Measuring browser response time POC; managed resources; monitored and reported progress; managed issues, risks and change controls; mentored and coached resources
  • ERL Roadmap program:
  • Assigned to the program in red status; turned it into green in 3 weeks: identified the program scope, evaluated several viable options and selected the best program implementation approach, developed program breakdown by phases and projects, identified projects priorities and dependencies, identified resources and budget required to meet desired timelines. Developed long term integrated plan (the big picture), and detailed integrated plan for phase 1 delivery due in August 2013.
  • Managed several projects within the program: created detailed project schedule plan, resource plan, and budget; constantly monitored the progress and proactively addressed risks and issues, assessing the impact on individual projects and the program, escalating risks and issues as needed; managed changes via established change requests process; established clear and often communication with the project teams and between the projects and the program (status meetings, status reports, phase gating reviews/check points, etc.); ensured projects are in compliance with company policies and procedure
  • Worked as the team manager (on-shore and off-shore resources): developed the team resource plan ensuring that resources are allocated appropriately based on their capacity and skill-set; identified resource extra capacity or potential constraints, proactively recommending corrective actions before the issues arise; created internal process for production problems management; supported releases related work.
  • Worked as the project manager: managed several simultaneous projects within Sales, Marketing & Customer Experience (Work Item Management) and Claims Technology Systems (ITS) areas

Utilized tools: MS Project Server, MS Office, Visio, SharePoint

Technologies: .Net, MS SQL, MS Server, Java, J2EE, WebSphere, TIBCO

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