Senior Program/Benefit Manager Resume Charlotte, NC - Hire IT People

SUMMARY:

Well - versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value projects with excellent planning competencies.
Conceptual thinking
Customer Focused
Needs assessment
Project documentation
Training system scope
Workflow analysis
Team leadership
Agile methodology
Jira, Kanban
Strong communication skills
Risk identification
Project management
Development team trainings
Documentation management
Waterfall methodology
Quality assurance
Resource scheduling
Team oversight

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Program/Benefit Manager

Amplified customer service by responding to customer calls within 24 hours to swiftly resolve issues and answer questions.
Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help ineffective approaches.
Organized positions by factors such as salary and status to develop effective operational strategies.
Served as interdepartmental liaison for all MA/MAPD/PDP/Medigap/Cost Medicare Enrollment/Eligibility questions.
Spearheaded initiative to renegotiate contracts with existing vendors, resulting in $1.5M+ in cost savings within 6 months
Significantly improved on-time delivery of 40+ individual IT infrastructure projects, reaching 95% of milestones within 10% of schedule variance
Introduced new tools and processes to execute product lifecycle for 200+ products per year
Collaborated with Senior Managers to hit key business goals and define project roadmaps.

Confidential, Charlotte, NC

Insurance Agent

Acquired research on insurance packages and investment options to generate client recommendations.
Negotiated additional products and services after identifying customer needs and requirements.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Refined approach to align with external partners and members of the local community to create continuous client referral sources.
Integrated fact-finding appointments and consultations to determine client needs and overall financial situations.
Furthered financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Accelerated new and renewal production goals with business development manager.

Confidential, Charlotte, NC

Pharmacy Manager/Medicare Specialist

Educated customers as an interdepartmental liaison for all MA/MAPD/PDP/Medigap/Cost Medicare Enrollment/Eligibility questions.
Project managed all CMS requirements in Enrollment and Billing including Policies and Procedures and Medicare Enrollment Letters.
Interfaced with Compliance department to analyze audit findings and help prepare corrective action to our third party vendor.
Communicated with senior management to inform of ongoing progress, updates related to any CMS related Memos and new released Guidance.
Implemented and overseen all Enrollment CMS requirements.
Developed and implemented policies and procedures which includes process flows, guide sheet for all important responsibilities as part of development of Medicare Operations Manual.
Handled audits, mock audits, audit universe and execute the necessary corrective action plan and training.

Confidential, Sanford, NC

Certified Pharmacy Technician

Maintain patient profiles, including lists of medications taken by individual patients.
Receive written prescription or refill requests and verify that the information is complete and accurate.
Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.