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Program Leader Resume

SUMMARY:

  • Seasoned product and program manager. Deep experience in waterfall (PMP), Agile and SAFe methodologies (PMP - trained, 7 years in Scrum and Kanban, 10 years experience with MS ITLC and SDLC)
  • Practiced Agile mentor and coach
  • Extensive experience with stakeholder and business partner management and translating strategic initiatives into business requirements.
  • Experienced risk, security, and anti-piracy manager (risks, mitigation, controls)
  • Extensive experience developing and delivering digital services (ecommerce, subscriptions)
  • Accomplished with Web UX/UI design, business intelligence analytics design and enterprise business process modeling

EMPLOYMENT HISTORY:

Program Leader

Confidential

Responsibilities:

  • Product management leadership for 8 SAFe development teams (59 persons) creating technology to support the integration of the Confidential family of companies applications into a single sign-on experience in a secure cloud environment (Azure).
  • Our organization owns identity and access management (IAM) for the entire Confidential family of companies .
  • Responsible for internal and external customer interactions to onboard product lines and apps into our secure Azure cloud.
  • I have a team of product owners for whom I help improve process and communication, remove roadblocks, and whose working lives I work to make better every day.

Product Owner and Sr. Program Manager

Confidential

Responsibilities:

  • Primary responsibility for all development and business efforts to migrate the Confidential .com ecommerce server to the UK.
  • Agile coach for the business and development teams.
  • Responsible for story quality (Agile Scrum), schedules, and management of multiple dev teams.
  • Primary tools are Atlassian JIRA, Confluence, and Slack.

Senior Technical Product Manager

Confidential

Responsibilities:

  • Team served existing corporate partners while adding an average of 3 countries and 100 tax jurisdictions per week to our tax system. Defined the
  • Product Roadmap for our Tax Engine and aligned it with divisional Objectives and Key Results (OKRs). CI/CD pipeline.
  • The tax engine is structured as microservices with an aim developing a SaaS model (on AWS). Primary tools are JIRA and Slack.

Senior Technical Product Manager

Confidential

Responsibilities:

  • Led two Agile dev teams (2x8 persons) in the creation and evolution of a customized Elastic Path solution to be the next generation of Confidential ecommerce server.
  • Created the product roadmap and the backlog.
  • Wrote the user stories and epics for Checkout.
  • Wore multiple hats, serving as the technical delivery manager as well as the business analyst.

Senior Technical Program Manager

Confidential

Responsibilities:

  • Owned the backlog and wrote the user stories and epics. Aligned and led six Hyderabad-based engineering teams in Scrum methodology.
  • Re-estimated the entire project, gained acceptance for a 14-month extension and an additional $1M in funding.
  • In the second engagement managed the development and product roadmap of the Unicorn mobile application.
  • This internal app is the primary customer, contract and time management tool for the 5000+ user community of technical account managers of the Premier and Confidential Consulting Services organizations. Brought community CSAT with the tool up by 23 points in four months.
  • Extensive experience with community management (via Yammer).

Principal PM and Chief of Staff

Confidential

Responsibilities:

  • Lead the migration program to construct an Azure (hybrid) d Confidential center.
  • Hybridization was completed within 12 weeks from start of the project.
  • Created and managed disaster recovery, risk & issue list for the Confidential ecommerce division.
  • Created mitigation and remediation strategies for the same, partnering with internal teams create an integrated monitoring suite for Confidential .com appliances (Splunk). Led the definition and rationalization of SLAs and OLAs between DevOps teams.
  • Wrote and administered the Confidential Consulting Services contract.

Senior Technical Product Manager

Confidential

Responsibilities:

  • Designed and delivered a V1 product (a Web-based asset collection tool) in three months, managing a Scrum team distributed between.
  • Introduced the SCRUM methodology the team used (JIRA backlog).
  • Partnered with 20+ shareholders over two continents.
  • Enabled a new revenue stream of $100m in the first year operation.

Senior Solution Delivery Manager

Confidential

Responsibilities:

  • Redesigned the business processes and rules of the Confidential Learning ecommerce platform (the largest learning and program in the world).
  • Role required cross-disciplinary and cross-organizational management skills, with heavy emphasis on both client and stakeholder management and direct management of engineering and support organizations.
  • Extensive work in enterprise Business Process Modeling (BPM).

Senior PM

Confidential

Responsibilities:

  • Drove project definition and management of World-Class Subscription Management - a project to provide a platform for all of Server & Tools’ $1B subscription businesses.
  • Lead design and implementation of anti-piracy strategy for the Server & Tools division.
  • Controls designed saved Confidential over $900MM in FY12.
  • Responsible for managing anti-piracy efforts for Server & Tools’ $1B technical subscription businesses (MSDN, TechNet, BizSpark, etc.).
  • Created and led a cross-org 12-person V-team to identify risks, define a strategy, prioritize actions and develop technical solutions to software piracy.
  • Identified and successfully mitigated risks to enable the VS2010 launch for Server & Tools (earned team ).

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