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Business Operations Manager Resume

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San Francisco, CA

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Business Operations Manager

  • On contract with a global French gas and oil company operating a Venture Capital firm and Bay Area business hub in downtown San Francisco.
  • Manage key business functions for two business entities ensuring centralized and efficient accounting, vendor and contract management and human resources for French in - patriats and ex-patriats engaged in U.S. based clean-tech project work.
  • Manage and coordinate vendor contracts and execution, cost centers/cost code tracking, invoice processing and procurement of goods and services.
  • Collaborate, engage and partner cross-functionally with international and domestic business units (finance, human resources) in Houston TX and Paris France to onboard and relocate employees for U.S. project-based assignments and to ensure smooth onboarding and relocation experiences.
  • Maintain employee head-count data and project assignments for budgeting and project planning purposes; track and maintain all assets assigned to project staff, contractors and interns in the SF office (e.g. hardware, software).
  • Develop, enhance and streamline accounting processes for all SF business functions, project staff and vendors; interact with corporate accounting teams in corporate offices to streamline vendor contract execution, procurement of goods and services and invoice processing; ensure charge-backs to projects and billing entities are performed in a timely manner and applied to accurate cost centers.
  • Improve accounting internal controls to minimize accounting and cost center errors; implemented standard accounting procedures and centralized accounting processes.
  • Cultivate relationships with vendors, manage logistics of contract execution and partner with vendor management department to drive accountability and high-quality services from preferred vendors.
  • In the first 3 months, developed and implemented a streamlined system for invoice processing, new vendor on-boarding and management of business and accounting records; recovered over $200K in accounting errors and reconciled a two-year invoice backlog ranging $400K+.
  • Develop and stablish accounting and filing systems to optimize and centralize the management and storage of vendor files and business records, invoices, tracking of IT assets, procurement of goods and services and allocation of project cost codes.
  • Partner with the finance team in Houston TX to generate and deliver accurate and timely monthly and quarterly budget reports directors and CEO’s.

Confidential

Executive Team Coordinator (Contract)

  • Project-based contractor coordinating a high-volume of client-facing meetings, conference calls and public speaking engagements for three C-Suite Legal Team Executives (i.e., executive director, associate director, chief program officer).
  • Oversaw meeting schedules and agendas, vetted meeting and public speaking requests; prepared the executive team for various internal and external meetings and public speaking engagements.
  • Provided high-level project support to C-teams across multiple departments (Lega, Finance, Media) heavily involved in logistics and schedule coordination for media interviews and Moot Court proceedings for the Executive Team.
  • Partnered with the operations team to schedule, plan and prepare for quarterly board meetings; served as the Board liaison on behalf of the Executive Team.
  • Managed and monitored executive team expenses and reconciliation of corporate card expenditures.
  • Vetted and scheduled meeting requests made by prospective domestic and internationally based partners and organizations.
  • Prior assignments with EFF entailed project-based work with the operations team in various business functions to support 85 employees across two office locations during staff transitions as well as vetting calls from the public to the legal team.

Confidential, San Francisco, CA

Business Operations Manager & Project Manager

  • Multi-dimensional role developing, scaling, implementing and managing all core business functions for corporate strategy and growth for start-up real estate investment firm (e.g. Human Resources, Operations, IT, Accounting).
  • Established all limited liability companies and business accounts; ensured timely payment of and compliance with all business tax laws, reporting and annual state and federal fees and filings.
  • Managed all aspects of people programs (Human Resources); employee experiences, recruitment, on and offboarding, benefits administration, payroll, and compliance with all applicable HR/labor laws and regulations.
  • Project managed small to medium-size construction projects; minimized risks on projects thru the escalation of issues impacting milestones, deliverables, work orders and expenses; collaborated with the finance director to manage vendors, negotiate contract agreements, monitor expenses and timely completion of work orders.
  • Cultivated relationships with contractors and design teams to oversee timely delivery and quality of work products.
  • Developed and managed full cycle of AP/AR for five highly-active construction projects; worked closely with tax accountants to prepare and file year-end business taxes and reports for all entities, investors, contractors and employees (K1’s, W2’s, 1099’s).
  • Established processes to centralize all business operations and communications to the SF office.
  • Served as primary internal communication hub for escalation of operational and project challenges and delays.
  • Coordinated weekly project and operations team meetings; created and maintained project dashboards to centralize communication, and monitor project milestones for construction sites in San Francisco, Palm Springs and Brooklyn, New York.
  • Applied project and agile management frameworks, tools and strategies to monitor timelines, deliverables and expenditures
  • Created executive-level dashboard summary reports based on data analytics for use in investor meetings and quarterly reporting.

Confidential, San Francisco, CA

Senior Project Coordinator

  • Project Manager overseeing the launch of large-scale educational research projects, programs and services for state and county-level clients; monitored project expenditures and cost codes ranging $1-5M ensuring projects stayed within budget and scope.
  • Led and engaged highly matrixed and cross-function project teams ranging from 3-15 people through all project life-cycles from initiation to close-out for roll-out of research and evaluation projects.
  • Spearheaded the implementation of a county-wide, state-funded early education initiative in Santa Clara County; facilitated project kick-off meetings with regional partners and project teams; articulated goals, timelines, roles and responsibilities, led discussions to establish and solidified working agreements with project stakeholders.
  • Facilitated internal team meetings, stand-ups and retrospectives to track milestones, resolve and refine implementation challenges, and adjust workflows.
  • Supervised 3 junior level coordinators/researchers); conducted performance reviews, coached and supported professional growth.

Confidential, Alameda, CA

Program Officer (Contract Manager), Early Education Initiative

  • Project-based portfolio manager with financial and performance oversight of 11 school district grant awards funded to implement educational programs and services in the county.
  • Responsible for contract reporting and the allocation of $4M+ multi-year educational grant awards; wrote and released request for proposals (RFP’s) and oversaw full proposal and grants award process.
  • Monitored contract performance and expenditures; provided technical assistance and guidance to grantees in the design and logistical deployment of services; approved budgets, budget revisions and invoices.
  • Collaborated with the finance team to revise budgets, reallocate funds, reconcile expenditures, prepare budget reports and set annual revenue goals.
  • Collaborated with research consultants to plan and execute a county-wide baseline research study; tasked with logistics of quantitative and qualitative data collection process and establishing protocols to ensure confidentiality of student-level data.
  • Used analytics and data-driven outcomes to drive and influence strategic direction for educational investments in the county; made recommendations for allocation of funds and support of evidence-based service delivery models.
  • Communicated actionable program insights to increase impact of investments, improve outcomes, establish long-term sustainability plans and strengthen partnerships and stakeholder engagement in the county.

Confidential, Arlington, VA

Contract Reporting Manager, Military Programs and Services

  • Managed and coordinated contract reporting for five military funded programs and services across 50 U.S. states.
  • Wrote and prepared monthly program and project status reports for the Department of Defense including financial reporting for various programs and services.
  • Standardized and streamlined monthly reporting templates, processes, procedures and the coordination and synthesis of report data to meet deliverables.
  • Collaborated and supported engineering team to develop, test and launch customized cloud-based software to automate reporting; contributed to UX design, beta testing and deployment of software, new feature launches and bug resolution.
  • Ensured data quality and integrity and timely submission of monthly reports; collaborated with data science associates to conduct routine back-end raw data cleaning and accuracy.
  • Collaborated with multiple departments to compile program and financial-level data from various online platforms.

TECHNICAL SKILLS:

Microsoft & Mac Office suite: Word, Excel, Outlook, Power Point, Microsoft Project, Teams

Google: Suite, Jira, Airtable, Dropbox, ShareFile, Egnyte, Smartsheet, DocuSign, Slack, Asana

Xero: Accounting & HR, Gusto Accounting & HR, Expensify, Sage Accounting

SPSS, Adobe Photoshop, Adobe Acrobat Reader-DC: Spanish Proficient (conversational, read and write)

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