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Senior Project Manager & Senior Analyst Resume

Stamford, CT

SUMMARY:

Accomplished manager, skilled at driving enterprise - wide process changes that consistently produce significant cost and time savings while improving productivity. Apply cross-industry experience and innovative project management expertise to introduce, institutionalize, and manage data-driven global initiatives related to software solution delivery. Adept at interfacing with all organizational levels from C-Suite to new hires to secure approval and adoption of high value projects and processes. Motivate employees to performance excellence through professional development, coaching, training, and behavior modeling.

ADDITIONAL SKILLS:

  • Enterprise Software Implementation
  • Quality Analysis & Assurance
  • Vendor Relationship Management
  • Project Artifact Management
  • Product Delivery System Rollout
  • Productivity Management
  • Customer Service Effectiveness
  • System Needs Analysis
  • Training Design & Facilitation
  • Strategic Planning

PROFESSIONAL HISTORY:

Confidential, Stamford, CT

Senior Project Manager & Senior Analyst

Responsibilities:

  • Deliver high-value, organization-wide software initiatives on time and within budget for Fortune 100 telecommunications firm leveraging cutting-edge technology to offer entertainment and communications services.
  • Work with senior management to facilitate transition to next-generation product delivery systems after developing project charters, plans, implementation schedules, and training to enable system adoption and cohesion.
  • Manage business, systems, and quality analysts.
  • Oversee 3 employees, offering coaching and mentoring, and managing day-to-day operational tasks.
  • Reduced resolution turnaround time of high-profile programs 50% by redesigning processes for inter-departmental collaboration.
  • Increased defect escalation and resolution 25% by improving accuracy and usability of defect-intake site.
  • Grew revenue 38% by reducing new monthly subscription product billing issues.
  • Improved departmental productivity 62% by facilitating training on new generation of billing systems and improving customer experiences.

Confidential, New York, NY

Project Manager

Responsibilities:

  • Worked with C-suite executives and subject matter experts to drive value-creating initiatives in company promoting premium gym experience.
  • Managed systems department workflow and prioritized project requests.
  • Led multiple high-visibility projects enabling firm to decouple critical software applications, including human resources management system and accounting department cash reconciliation systems from parent company.
  • Built strong vendor relationships while managing deliverables and stakeholder expectations.
  • Developed budgets, allocated resources, and proactively managed timelines to deliver projects before deadlines and under budget. Oversaw 3 employees.
  • Led transition of club management software system for 73 gym locations from corporate office by managing internal development teams and external vendors.
  • Improved departmental productivity 25% by developing processes to automate IT requests.
  • Managed average of 12 system change requests a month, most requiring several weeks or months of system modifications.

Confidential, Norwalk, CT

Project Manager, Analyst & Scrum Master

Responsibilities:

  • Led complex projects with development teams of project managers; programmers; and business, systems, and quality analysts.
  • Met aggressive deadlines within budget constraints by creating comprehensive project schedules, quality assurance measures, and systems implementation processes; interfaced with clients to identify goals, deliverables, budget, and timeline.
  • Maintained company’s highest project management completion rate and consistently asked to lead and troubleshoot high-profile, high-value strategic projects for new and existing clients. Compared system capabilities and clients’ needs to establish project scope, success factors, and implementation milestones.
  • Trained end-users during system implementation and monitored results of user acceptance testing.
  • Mentored and guided staff. Managed cross-functional teams of 4-12 people with department budgets ranging from $300K to $1M+.
  • Managed clients from 12 labor unions in US and Canada with union membership numbering 1,500 to 55,000 members.
  • Championed and introduced agile methodology to delivery environments, shifting from traditional waterfall to improve stakeholder engagement and collaboration, better manage project costs and deliverables, and add value.
  • Developed master reference documents and test plans mapping current and enhanced system changes reflecting stakeholder workflow requirements and monetary processing and reporting procedures.
  • Created and maintained major project artifacts throughout life of project, including Project Charter, Master Schedule, Work Breakdown Structure (WBS), Communications Plan, Risk Register, among others.

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