Senior Project Manager & Senior Analyst Resume Stamford, CT - Hire IT People

SUMMARY:

Accomplished manager, skilled at driving enterprise - wide process changes that consistently produce significant cost and time savings while improving productivity. Apply cross-industry experience and innovative project management expertise to introduce, institutionalize, and manage data-driven global initiatives related to software solution delivery. Adept at interfacing with all organizational levels from C-Suite to new hires to secure approval and adoption of high value projects and processes. Motivate employees to performance excellence through professional development, coaching, training, and behavior modeling.

ADDITIONAL SKILLS:

Enterprise Software Implementation
Quality Analysis & Assurance
Vendor Relationship Management
Project Artifact Management
Product Delivery System Rollout
Productivity Management
Customer Service Effectiveness
System Needs Analysis
Training Design & Facilitation
Strategic Planning

PROFESSIONAL HISTORY:

Confidential, Stamford, CT

Senior Project Manager & Senior Analyst

Responsibilities:

Deliver high-value, organization-wide software initiatives on time and within budget for Fortune 100 telecommunications firm leveraging cutting-edge technology to offer entertainment and communications services.
Work with senior management to facilitate transition to next-generation product delivery systems after developing project charters, plans, implementation schedules, and training to enable system adoption and cohesion.
Manage business, systems, and quality analysts.
Oversee 3 employees, offering coaching and mentoring, and managing day-to-day operational tasks.
Reduced resolution turnaround time of high-profile programs 50% by redesigning processes for inter-departmental collaboration.
Increased defect escalation and resolution 25% by improving accuracy and usability of defect-intake site.
Grew revenue 38% by reducing new monthly subscription product billing issues.
Improved departmental productivity 62% by facilitating training on new generation of billing systems and improving customer experiences.

Confidential, New York, NY

Project Manager

Responsibilities:

Worked with C-suite executives and subject matter experts to drive value-creating initiatives in company promoting premium gym experience.
Managed systems department workflow and prioritized project requests.
Led multiple high-visibility projects enabling firm to decouple critical software applications, including human resources management system and accounting department cash reconciliation systems from parent company.
Built strong vendor relationships while managing deliverables and stakeholder expectations.
Developed budgets, allocated resources, and proactively managed timelines to deliver projects before deadlines and under budget. Oversaw 3 employees.
Led transition of club management software system for 73 gym locations from corporate office by managing internal development teams and external vendors.
Improved departmental productivity 25% by developing processes to automate IT requests.
Managed average of 12 system change requests a month, most requiring several weeks or months of system modifications.

Confidential, Norwalk, CT

Project Manager, Analyst & Scrum Master

Responsibilities:

Led complex projects with development teams of project managers; programmers; and business, systems, and quality analysts.
Met aggressive deadlines within budget constraints by creating comprehensive project schedules, quality assurance measures, and systems implementation processes; interfaced with clients to identify goals, deliverables, budget, and timeline.
Maintained company’s highest project management completion rate and consistently asked to lead and troubleshoot high-profile, high-value strategic projects for new and existing clients. Compared system capabilities and clients’ needs to establish project scope, success factors, and implementation milestones.
Trained end-users during system implementation and monitored results of user acceptance testing.
Mentored and guided staff. Managed cross-functional teams of 4-12 people with department budgets ranging from $300K to $1M+.
Managed clients from 12 labor unions in US and Canada with union membership numbering 1,500 to 55,000 members.
Championed and introduced agile methodology to delivery environments, shifting from traditional waterfall to improve stakeholder engagement and collaboration, better manage project costs and deliverables, and add value.
Developed master reference documents and test plans mapping current and enhanced system changes reflecting stakeholder workflow requirements and monetary processing and reporting procedures.
Created and maintained major project artifacts throughout life of project, including Project Charter, Master Schedule, Work Breakdown Structure (WBS), Communications Plan, Risk Register, among others.

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Senior Project Manager & Senior Analyst Resume

Stamford, CT

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