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Senior Program Manager Resume

San Diego, CA

EXECUTIVE PROFILE:

Innovative, energetic and detail - oriented professional with over 10 years of program management experience. Excellent change agent with the ability to analyze issues, devise ongoing process improvements and in corporate initiatives to increase efficiency. Well versed in enterprise agility methodologies for both short and long cycle product development. Continuously streamlines operations and decreases aggregate expenses with limited resources. Consistently identifies and accelerates strategic measures to strengthen performance with sustained operational results. Responsive and approachable manager who successfully builds high performing teams through mentoring and effectively guiding teams through directional changes within organization’s big picture.

SKILL HIGHLIGHTS:

  • Conflict Management Staffing and Resource Management
  • Budget Management Team Leadership
  • Strategic Planning/Analysis Program Management
  • ERP/CRM Personnel Development
  • Process Improvement Relationship Building
  • Business Analysis Earned Value Management
  • Quality Management Risk Management

PROFESSIONAL EXPERIENCE:

Senior Program Manager

Confidential, San Diego, CA

Responsibilities:

  • Define and manage software and multi-media project plans with budgets of $300K+. Source and manage national and international 3rd party service providers, designers, developers, and consultants.
  • Significantly improved on-time delivery of 20+ individual projects, reaching 95% of milestones within 8% of schedule variance.
  • Improved project efficiency through standardization of processes and templates, implementation of training methods, and adherence to hiring best practices, reducing operational costs $350K first year.
  • Developed models for prioritization of projects, resource forecasting, capacity planning and project budgets. Promote and facilitate change to the organization with respect to project and portfolio management, resource forecasting, time tracking, project approval process and capacity planning.
  • Conceptualized and created Program Management Manual to guide project managers in cross-organizational communication and process improvement within the organization, improving cultural acclimation time and aligning expectations for performance.
  • Ensure the overall success & growth of Customer relationships by driving project execution, delivery and communication to meet customer's expectations for quality, features, cost and schedule while meeting or exceeding quarterly revenue targets.
  • Collaborate with management teams to deliver assigned programs - Develop group and individual timelines, assess/identify potential bottlenecks in each program/project process.

Director of Programs

Confidential, San Diego, CA

Responsibilities:

  • Under contract from the Confidential, developed innovative RD&D energy projects from proof-of-concept phase to commercial roll-out.
  • Led team of program/project managers supervising over 60 moderate to complex cross functional projects with a $12M annual portfolio budget. Renegotiated contracts with existing vendors/subcontractors resulting in $1M cost savings per year.
  • Established successful collaborations with UC/CSU systems, CPUC, SCE, PG&E, SDG&E, Cleantech organizations and venture capital firms.
  • Responsible for program/project delivery staffing, resource demand and capacity planning, financial planning, and quality control management of service levels/KPIs across the PMO.
  • Coached and mentored project managers to effectively manage programs and projects beyond their experience resulting in up-leveled skills, job satisfaction, increased staff confidence and successful project and program implementation.
  • Led activities for IDEA creation, project charters, financial modeling, cost plan entries, executive and financial summaries, financial approvals and project benefit forecasts (NPV, IRR, PBP, TCO).
  • Worked with strategic partners to define high-level program roadmaps, including definition, critical milestones, budget and strategic goals to improve product time to market (TTM).

Technical Program Manager

Confidential, San Diego, CA

Responsibilities:

  • Spearheaded winning bids for 4 multi-year contracts totaling $50M to develop clean energy technologies.
  • Coordinated all internal and external RFI/RFP activities.
  • Chaired Program and Technical Review Board (PTRB) and Change Control Board (CCB) on project selection and project scope correction.
  • Improved project success rate from 85% to 95% utilizing Agile, Scrum, waterfall and PMBOK methodologies for software and hardware project management.
  • Oversaw management-related issues, including overseeing human resources, hiring/training/mentoring team members, conducting performance reviews, ensuring compliance with regulatory requirements, handling project planning/scheduling, product specifications, and overseeing program budgets.
  • Provided project management leadership, guidance, and day-to-day execution support for Product Development projects, ensuring technology initiatives are executed on-time, on-budget, on-scope, and with expected quality.
  • Reduced overhead rate from 28% to 20% by streamlining operational processes resulting in $200K annual cost savings.

Senior Technical Project Manager

Confidential, San Diego, CA

Responsibilities:

  • Solicited, analyzed, and defined functional and non-functional technical requirements and priorities with the business owners and other cross functional stakeholders using process flows, technical requirements lists, specifications diagrams, scenarios, mockups, and/or models.
  • Managed portfolio of over 30 unique projects with a success rate of 85% leading to over $50M in product sales and licensing agreements.
  • Led project teams in successful development of intelligent lighting controls, AI data center cooling, and smart grid technologies.
  • Created web portal to provide project managers statewide with an online project management tool and provide work status to program management. Created web portal to provide project managers statewide with an online project management tool and provide work status to program management.
  • Vetted over 600 technical proposals to determine technical and commercial viability. Strong knowledge of government/private procurement, contracting, standards and specifications.

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