SUMMARY:

• A servant leader with technical background applying a keen understanding of broader business needs and strategy.
• Comfortable in a dynamic and fast - moving work environment, with a positive attitude and solid work ethic
• A passion for innovation and commitment to client experience, influencing others to move towards a common goal
• 9+ years’ experience in large, complex, global organizations in client facing roles, managing global teams in India, EMEA (European countries), APAC (Asia Pacific countries)
• 3+ years’ experience, hands-on project manager, overseeing and managing all aspects of Cloud Migration. Conducting planning efforts providing estimates and developing technical roadmaps for migrating complex applications to AWS / AZURE / GCP and to other Public and Private Cloud environments.
• 1+ year experience in o365 Migration (using Microsoft FastTrack principals), implementing Windows 10, SharePoint, Skype for Bus., MSWord, Excel, PowerPoint, One Drive for Bus. to include Planning, Onboarding, User Adoption.
• Recent experience in managing development of Decentralized Blockchain applications using Ethereum and Hyperledger.
• Management experience developing and managing teams in both PMI/Waterfall and Agile organizations
• Considerable skills in process improvement, scope management, change management, duration estimating, business transformation, customer service, communication, leadership, problem solving and team building
• Spearheads end-to-end program/project management, including resources, scoping, plans and budget/financial management, project monitoring, hosting internal/customer team meetings, status reporting, risk, issue & task tracking.
• Flexible and comfortable with ambiguity, embracing change in fast paced environments. Able to prioritize and manage multiple projects with competing due dates and demands.
• Experienced in creating and delivering presentations to groups and leaders Confidential all organizational levels
• Excellent written and oral communication skills, especially explaining, influencing and negotiating complex issues
• Energetic, forward-thinking, creative, and able to challenge assumptions while providing a high-quality work product
• Activity and resource planning. Cost estimating and budget. Risk management and mitigation tracking. Building out WBS.

CAREER HISTORY:

Sr. Project manager /scrum master

Confidential

Responsibilities:

• Merger required consolidation from 70 contact centers to 30. The merged company purchased COTS web-based platform to support 911 communications, ambulatory resource management, healthcare insurance and hospital billing.
• Led team to create a 0-downtime deployment plan, owned change management for site/contract specific configuration changes, risk assessment/mitigation planning, stakeholder communications and transitioned sites by workload volume.
• Responsible for the smooth transition through each phase of the project and proper communication between the various groups, setting clear expectations and holding individuals accountable for their responsibilities on the program

Confidential

Responsibilities:

• Led and drove the development of the program intake process including developing scope, schedule and cost
• Educated team members in project management principles, methods, processes and tools. Drove overall strategic direction of the program; aligning to the business strategy, both internally and from client perspective

Confidential

Responsibilities:

• Responsible for establishing and spearheading program level success criteria both with the client and internally
• Served as the primary interface with stakeholders and the project sponsor to ensure objectives and customer-focused requirements were defined and aligned with company directions.

Confidential

Responsibilities:

• Managed joint planning sessions with partners for call center design, schedule and cost forecasting.
• Contributed to and managed overall operations costs and budgets, anticipated and quantified tactical, operational and strategic risks applying risk-based approach to forecasting.
• Oversaw the development of call center facility management standards, policies/procedures and service level agreements.
• Created metrics using trends and management indicator levels.
• Created a change control policy and supporting procedures, including planned maintenance windows.
• Defined the goals and objectives for each specific program and defined individual team member’s roles and responsibilities for the duration of the project

Confidential

Responsibilities:

• Managed multiple large-scale programs ensuring that they were completed on time and within budget and that the solution aligned with/met the business objective
• Responsible for ensuring the project team utilized IT defined tools and standards, processes and procedures

Confidential

Responsibilities:

• Managed the daily/weekly project team assignments and monitored progress against the work plan to assure that objectives were met within the prescribed time, cost, and quality measures.
• Worked with other business units on dependencies to achieve delivery in appropriate timeframes and ensured risks were analyzed and managed according to departmental and organizational standards. Made significant contributions towards continuous improvement of project management processes within company global PMO structure.

Confidential

Responsibilities:

• Identification and impact analysis of potential project changes and facilitation of change control board to approve or disapprove said changes.
• Communicated directly with C-level and board of director personnel administering updates, execution and results for every project in portfolio.

Confidential

Sr. Project Manager

Responsibilities:

• Met financial objectives by forecasting requirements; preparing a program budget by consolidating financials from individual projects; scheduling expenditures; analyzing variances; initiating corrective actions
• Managed project stakeholder expectations throughout project lifecycle, ensuring technical team's scope of work (SOW) and specifying deliverables effectively with an achievable project plan, delivering quality products within acceptable timelines
• Accountable for the effective management and prioritization of competing projects within the program
• Provided consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management, and communication with business lines and technology management levels.

Confidential

Sr. Project Manager

Responsibilities:

• Internal projects included, Infrastructure, several large security projects from vulnerability remediation, risk scoring, patching, and intrusion prevention.
• Identifying, managing, and reducing further risks.
• Working with the Security team to update EOL checkpoint firewalls, BlueCoat, Cisco ASA routers, etc.
• Directly working with the Security Compliance team to review the SOP and ensure all proper controls are being followed
• PlateSpin and vSphere for the migration and transformation (P2V); VCE vBlock and Cloud technologies for the Transformed environment; and Hitachi for Storage and TSM and NetBackup for backup solutions.
• Directed and monitored activities for large, high risk, technology-based projects from initiation to delivery. Acted as an internal consultant to re-engineer processes for greater efficiency and cost reductions. Some of these included Off-shore Application development, Cloud computing platforms, MS Exchange to Google based email initiatives.
• Gained extensive experience with Knowledge of VMWare, SAN storage, backup technologies, high-availability design and disaster recovery. working with telco’s and multiple WAN technologies, Windows Server, servers & switches, multi site VPN and firewall configurations using Cisco, Confidential, Sun, UNIX, Nortel, and others.
• Systems engineering experience includes management of projects throughout the complete Software Development Life Cycle (SDLC) using background in Six Sigma and ITIL, Systems design, software integration, some C/C++, software architect, development, and extensive exposure in the software development and implementation quality process.
• Azure, AWS, Google (GCP), Enterprise Cloud Application Migration, IaaS, strong background with databases, servers, applications and understanding of the interconnection between environments.
• City of San Diego: Managed infrastructure project with a $1M+ budget. Led simultaneous decommission of outsourced managed data center and build of cloud infrastructure. Project reduced current expenditure of $2.1M down to $950,000.
• PepsiCo: Transitioned Tier1 Network support from current vendor to HCL. Led team of 14 on and offshore resources, created maintenance window transition plan network infrastructure components, identified handover documentation, quality and risk analysis, script testing and pilots, HCL resource and end user experience monitoring.
• Confidential: Network transformation project to migrate existing clients off of legacy EDS network and circuits onto Confidential infrastructure. Led team in assessing legacy EDS circuits, forecasting Confidential network capacity, risk mitigation planning, creating transition plan, communicating with impacted clients, executing transition and decommissioning legacy circuits.
• Newt Global: Architecture standardization initiative across 5 data centers. Responsible for network circuits, load balancers, firewalls and other network components, built lab to test proposed architecture, worked with LoB’s and Application Owners to improve and develop requirements, implemented configuration changes, executed the implementation plan.
• Evaluated all aspects of Win 2010 Pro implementation for 12,500 workstations nationwide to ensure a smooth migration. Formulated requirements, setup lab, formulated pilot plan, managed configuration changes, deployed using SCCM. Tools: SharePoint, SaaS, IaaS
• Enhanced data security by migrating 30 highly confidential regional and global applications to leverage Symantec VIP two-factor authentication to over 40,000 employees in 20+ countries. Directed multiple overlapping migration waves by creating a repeatable deployment approach rolled out with 30 project teams in a highly matrixed organization. Gathered, Managed, and translated business requirements into technical requirements for SCRUM stories.
• Growth through acquisition projects required deployment of core applications and tools. Identified newly gained framework, created transition plan, reviewed plan with board of directors for approval, created transition team through matrixed resources, piloted apps and tools, transitioned newly acquired company onto parent company platform.
• Improved organization-wide change control process (CAB), deployment issues tracking, inventory management and ordering, and scheduling through Excel automation that standardized deliveries, addressed trends in vendor performance, created project deployment views and accuracy. Tools: Visio, Clarity PPM
• Served as Six Sigma Project Champion to reduce picking errors to less than 3% of throughput and implemented a KPI executive dashboard. Tools: Jira, Service Now
• Completed a Lean project to increase overall efficiency of 15% by implementing an end of life (EoL) evaluation and impact risk process, developing standard operating procedures, and personnel to ensure sustainability
• Assessed and analyzed opportunities for improvement within the organization and facilitated staff to achieve predicted outcomes in conjunction with Line of Business (LoB) Managers, while adhering to ITIL best practices.