PROFESSIONAL SUMMARY:

• Accomplished Senior Business Analyst and Project Management professional offering more than 10 years of experience in the fields of Information Technology, Healthcare, and Finance.
• Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user, quality review, and enhancement.
• Progressive project leader with a deep and diversified background leading collaborations supporting multi - million dollar efforts.
• Broad-based project management skills with strong planning, communication, organizational, and decision-making ability to successfully direct and deliver projects.
• Established record of success applying PMP/Waterfall, RUP and Agile/SCRUM methodologies to identify and resolve productivity gaps between IT and business end-users at all levels of contribution and management in both on- and off-shore settings.
• Skilled in streamlining operations and maintaining schedules to ensure timely completion of assigned projects.
• Expert managing resources to drive successful completion of project milestones and deliverables, and skilled proficient in documenting system use and Operations documents.

METHODOLOGIES & TECHNOLOGICAL EXPERTISE:

• Agile Methodology
• JIRA
• UML
• Amazon Web Services
• SDLC
• Version One
• Balsamiq Wireframes
• Service Now SME
• Waterfall Methodology
• Clarity SME
• SharePoint Administrator
• XML
• Google Cloud
• SQL

AREAS OF EXPERTISE:

• Budget Management
• Global Project Management
• Project Management
• Business Process Improvement
• Liaison/Change Agent
• Project Scope Development
• Business Readiness Coord.
• Logistical Coordination
• Quality Assurance
• Design Mock-Ups & Prototyping
• Operations Management
• Regulatory Management
• GAP & Cost Benefit Analysis
• Performance Metrics
• Requirements Management

PROFESSIONAL EXPERIENCE:

PROJECT MANAGER/ PRODUCT OWNER- CONSULTANT

Confidential, ST. PETERSBURG, FL

Responsibilities:

• Responsibilities include leading on-site Discovery workshop sessions for the purpose of gathering requirements.
• Build and Maintain Jira and Confluence boards for current projects.
• Provide daily and weekly project updates including Project Demonstrations and the conclusion of each sprint.

GLOBAL PRODUCT OWNER- CONSULTANT

Confidential, CLEARWATER, FL

Responsibilities:

• Global Product owner, responsible for owning proprietary Software between Tech Data and Major Distributor
• Coordinated and defined Vendor Requirements to the IT Department for Release Management
• Interim Project Management Support with the PMO maintaining budget, timelines and resource needs.
• IT Business Liaison between US, Canada and Europe

INTERNATIONAL PROGRAM MANAGER- CONSULTANT

Confidential, ST. PETERSBURG, FL

Responsibilities:

• International project manager, with responsibility of cross coordination, status reporting, quality assurance and across multiple Platforms; coordinates and communications with all areas of Nielsen on issues that impact the bandwidth both onshore and off-shore vendors and stakeholders
• Provided program leadership in Proposal, Development, and Capture Strategies; demonstrates the ability to navigate within different cultural frameworks, and interfaces with suppliers, customers, and senior leadership on all program elements including cost, schedule, technical, risk management, and contractual status; and maintains daily analysis of departmental budget and burn-down across all projects within our cost center.

PROJECT MANAGER/BUSINESS ANALYSIS CONSULTANT

Confidential, TAMPA, FL

Responsibilities:

• Engaged in extensive travel throughout Manilla and the Philippines to gather implementation requirements for SAP Success Factor Implementation into Latin American countries; contributed in-depth business and technology expertise to develop and secure complex compliance for global tax and business reporting requirements; and executed extensive on-site interviews with end users to identify specific needs and challenges, developing 15-page Excel workbooks that highlighted business and functional requirements.
• Served critical role as Functional Project Manager of federal compliance projects supporting four Latin American countries, fostering success through knowledge of Peruvian/Mexican billing and tax reporting; directed and oversaw compliance implementation project of Robotic Process Automation (RPA).

BUSINESS ANALYST CONSULTANT

Confidential, TAMPA, FL

Responsibilities:

• Expertly assessed operations, identifying productivity gaps and opportunities for improvement that included bringing contact center in-house, creating metrics and reports identifying existing inefficiencies; and led monthly Steering Committee meetings with C-Suite executives and supporting managers to identify trends and align Incident Management strategies with industry best practices and technology tools.
• Developed and delivered Service Management Daily reporting initiatives that identified daily statistics on incidents flagged by receiving teams; and reduced incident error reporting rate from 40% to 15% within three months by implementing a new template for information collection by the level-one CSR agents.

SENIOR IT PROJECT MANAGER

Confidential, ST. PETERSBURG, FL

Responsibilities:

• Project managed Confidential subsidiary’s enterprise data warehouse through a tracking tools to maximize resources by ensuring appropriate assignments to facilitate appropriate budgeting and time reporting; and led PMO teams on project management calls, directing weekly team calls for data warehousing issues, such as software upgrades, application development projects, custom reporting.
• Created Epics for Agile/SCRUM projects; and maximized streamlining and productivity through the full SDLC application development, application implementations, software upgrades, integrations, custom reports & analysis using PS/SQL, and driving clarity SME for the Enterprise Data Intelligence Department to support both Waterfall and Agile projects.

CONSULTANT PROGRAM/PROJECT MANAGER

Confidential, PHILADELPHIA, PA

Responsibilities:

• Contributed to a $14.5M initiative to transform legacy IBC Data Warehouse platform into an integrated Highmark system, identifying and resolving gaps that included high turnover and project lags; and implemented sound business judgement to reduce overall project budget by $500K+ by decreasing vendor turnover and reducing/eliminating errors with monthly invoicing and by tracking time entered versus amounts invoiced.
• Engaged Clarify and JIRA SME software for informatics department to drive Waterfall and Agile projects; served as Interim Project Manager for the Core Transformation Projects, creating and maintaining status reports, project schedules, and staffing requirements; and fostered short- and long-term success by developing and conducting Lessons-Learned sessions across all informatics products.