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Project/program Manager Resume

PROFILE:

  • I am an experienced Senior Project/Program Manager, who brings more than 25 years of telecommunications background mainly in customer facing positions. I have strong problem - solving and organizing skills, people-management, customer focus and a can-do attitude.
  • I have additional experience in Pre-sales, Bid-management, Logistics, Financial Control and Process Management as well as excellence in building third party relationships.
  • I also have broad experience of multi-cultural environments and leading teams across multiple time-zones.
  • Result oriented and a strong problem solver, believing in the importance of exceptional customer service and customer relations.
  • Process management, documentation and improvement of work processes and procedures to improve efficiency and accuracy.
  • Multi-cultural experience; I have lived and worked in Australia, China, England, Finland, Korea, Malaysia, Sweden, and the USA and managed project including customers throughout EMEA, APAC and NAM
  • I have worked with major operators in many countries; Vodafone, Telia, Tele2, Optus/Singtel, US Cellular, BT, O2/Telefonica, T-mobile, Orange
  • Experience of working with senior management (CxO-level)
  • Excellent people-manager, with communication and motivating skills, essential to manage customer expectations and complex matrix organizations.
  • Line Manager of 10+ staff and Project Manager of 35+ people cross-functional international teams.
  • Project budgets up to EUR 3x3M in parallel
  • Broad technical experience having managed projects across many areas including Network Implementation, Optimization & Planning, Systems Integration and HW & SW upgrades
  • Bid Management and pre-sales experience, RFP/RFQ/RFI responses
  • Experience of managing FOA / NPI projects for both Confidential and Confidential
  • Financial Control background including project budgeting and follow-up analysis.
  • Logistics and Hardware Service experience from an International perspective, dealing with all HW & care related issues, including lead-time reductions across APAC
  • Solid Project Management completed PMI for PMP, in the process of applying for the exam. Trained in “PROPS”, (similar to Prince 2) used by Confidential .
  • Development of program/project plans and management thereof, including resource planning and day-to-day risk management and control
  • Management of suppliers for turn-key implementations

EMPLOYMENT HISTORY:

Confidential

Project/Program Manager

Responsibilities:

  • I manage a small team of Project Managers including coaching, distribution of work and overall reporting.
  • My recent projects have included most Network elements, OSS, HSS, OneNDS, MME & Flexi-NG, LTE (iOMS & eNB) etc. Most recently some cloud-based work and two SON trials (EdenFlow and EdenNet), I am also part of the “road-map” team, planning upgrades on an 18-month cycle with the customer, considering compatibility and end-of-life limitations.
  • I work closely with the US Cellular account team, giving inputs to costing, SOW, roll-out schedules and provide expertise regarding services scope and effort.

Confidential

Lead Core Project Manager

Responsibilities:

  • I managed a large modernization program for Tele2 Baltics, to completely swap out the old Core equipment for the latest technology.
  • I managed all Core activities with complete overall responsibility and 35+ strong team. This was an NPI project which added additional complexity and close interaction with Product Line/development.
  • I worked closely with the RAN team to ensure compatibility and coordination.
  • Simultaneously was Lead PM for a GSM-R Redundant Core Network program for Swedish Railways, including overall management of all Billing, IN, Core, OSS and OTA projects as well as managing some fixed line upgrades for one of the largest cable operators in Sweden.

Confidential

Customer Project Manager

Responsibilities:

  • My main project was to manage a software development project where we developed a solution to collect and sort data of mobile hand-over events and match these with cell data.
  • The mediated output feed into a 3rd party product which uses this data to generate traffic reports in near real time (this is a long time ago - think Tomtom etc.
  • In addition, I managed a multitude of projects for both Vodafone and Optus including billing, systems integration and a major OSS upgrade (HW & SW).

Confidential

Customer Project Manager

Responsibilities:

  • I managed Customer facing Systems Integration and Network Planning & Optimization projects, working with the major mobile Operators.

Confidential

Customer Project Manager

Responsibilities:

  • Complete Project Management of implementations of Confidential ’s software solutions into Mobile operator’s networks, for the EMEA Region.
  • This included turn-key solutions with 3rd party HW and SW, customization of Confidential SW and smaller straight-forward integrations and upgrades.

Confidential

Logistic Controller

Responsibilities:

  • Ensuring that all HW needed for Customer Projects is delivered to customer site, including dealing with Imports, Exports, UK stock & repair issues, couriers and 3rd party suppliers.
  • I managed the restoration of a grade II listed house in central London

Confidential

Program Manager

Responsibilities:

  • I produced quotes and managed VoIP projects with the addition of working on customization.
  • I also developed the Project Management work processes and procedures.

Confidential

Customer Project Manager

Responsibilities:

  • I managed customer projects, mainly “Dark fiber” Implementations, and Co-location and Managed Modem services
  • Simoco Specialize in developing and implementing TETRA-based (Digital Private Radio) Voice and Data communications network, primarily to the public-safety sector.

Customer Project Manager

Confidential

Responsibilities:

  • I planned and implemented TETRA systems for the Police and Ambulance services, radio-based Mountain Rescue system for the Lake District area and GPS tracking systems.
  • I was also closely involved in the sales/bid area and worked closely with development for customized solutions.

Confidential

Customer Project Manager

Responsibilities:

  • I project managed the Telia Pre-Paid solution through development and FOA implementation. In addition, I worked on RFPs and RFIs for new products & services.

Confidential

Logistics Manager

Responsibilities:

  • I set up and managed the Logistics Operations handling repairs for domestic and Confidential Customers.
  • Line Manager for 10+ multicultural staff.

Confidential

Process improvement manager

Responsibilities:

  • I managed the project to document, implement and improve work-processes for the ISO 9001 assessment, specifically on the Confidential (Time to Customer) process.

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