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Project Manager/trainer Resume

Perry Point, MarylanD

OBJECTIVE:

Project / Program Management / Business Analyst

SUMMARY:

  • Support operation of the Enterprise Project Management Offic e ( EPMO) through delivery and management of processes, communication to the Project Management community, development of job aids and presentations, the collection of metrics, and reporting. Ensure that appropriate methods and tools for the planning, development, testing, operation, management, and maintenance of systems were adopted and used effectively throughout the Capitol Health Care Network (VISN 5) / Region 4. Manage project per the EPMO Project Management Life Cycle processes through initiation, planning, execution, monitoring and control/closing, and implementation.
  • Work closely with Confidential, Project/Program Managers, Business Analysts, Enterprise Architecture (EA), Subject Matter Experts, and System Designers to develop effective and high - quality enterprise solutions and products.
  • Strong experience in PM Processes, Budget Management and Resource Management , Communication , Risk Management, Scope and Change Request Management, Schedule Management , and Internal Controls and Quality Management .
  • Managed VA MAS/Regional/OI&T large-scale organizational change management, developed VA Organizational Change Plan, development, and execution of strategy rollout across the policy, data quality and inventory tracks of work. Applied a change management process and tools to create a strategy to support the adoption of the changes for the policy, data quality, and inventory efforts.
  • Knowledge and training in ITIL Foundation and ITIL Service Delivery; Strong technical understanding of application development frameworks, software development lifecycle, and application change management.
  • Serve as an Independent Verification & Validation (IV&V) Oversight Analyst on the implementation of Veterans Affairs financial systems. Recommend industry best practices while providing an objective assessment of applications, methods, and processes on multiple government agencies. Conduct formal and informal reviews at predetermined points throughout the software/system engineering life cycle.
  • Led integration and validation of Commercial-Off-The-Shelf (COTS) / Government Off-The-Shelf (GOTS) software products, methods, procedures, and decision support tools to enable Service Oriented Architecture (SOA) implementation. Network performance tuning, Network component upgrades, Network component patching to all COTS Network products.
  • SharePoint Administrator; responsible for user access, creating/reengineering webpage and document libraries for manuals, guides, and Standard Operating Procedures (SOPs).
  • Experience using any (Application/Hardware/OS/Network/Portal) monitoring tools and responding to system alerts. Strong knowledge of UNIX/Linux internals, including the kernel, network stack and many of the low-level system calls which monitoring takes advantage.
  • Subject Matter Expertise in the following - Program Management Best Practices, Systems Engineering, software engineering, Oracle financials implementation, IEEE Standard 1012-2012 Standard for Software Verification and Validation industry best practices.
  • Worked collaboratively with Business Process Owners, Development, Business Architecture, and Data Migration Teams, and Operations Management and staff to analyze and document business requirements, document and communicate functional specifications, and deliver screen prototypes, report prototypes, and working business functionality for an enterprise-wide consolidation of legacy systems.
  • Ensuring compliance with regulatory bodies (Joint Commission, NCQA, URAC, CMS, federal and state), as well as Medical Staff Bylaws, Rules and Regulations, policies and procedures, and delegated contracts.
  • Administration, Configuration, and Management of Microsoft EPM 2010/2013 and SharePoint Portal 2010/2013. Identify the Project Management requirements to develop customized reports, dashboards, and project detail page utilizing Microsoft Project Server\Project Web App 2010/2013.
  • Knowledge of software/hardware implementation for development, integration, performance, and testing environments related to Armed Forces Health Longitudinal Technology (AHLTA) / Composite Health Care System (CHCS).
  • Responsible for review and audit the Enterprise Architecture (EA) for existing tools and documents related to the information gathered in support of the Capital Health Care Network (VISN 5)/Region 4 Enterprise Architecture (EA) .
  • Reviewed the existing documentation of the IT processes as related to the Enterprise Architecture (EA) , System Development Life Cycle (SDLC) , Enterprise Project Management Office (EPMO) , Capital Planning and Capital Planning and Investment Control (CPIC) , Configuration Management (CM) , Portfolio Management (PFM).
  • Responsible for implementing and providing support to highly specialized financial software (Enterprise Resource Planning ERP) at multiple client sites, including the setup of different modules within VistA financial software suites, databases, and interfaces with other software products.
  • Responsible for the identification of project scope, goals, work plans, timelines, implementation strategies, production turnover documentation, risk assessments, communication, and change management plans.
  • Analyzes data to determine a solution , such as the installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment, or redesign of products or services.
  • Governance Structure(s), Federal Segment Architecture Methodology (FSAM) / Strategic Information Technology Plan (SITP) for the Enterprise Architecture (EA) reporting requirements.
  • Collaboration and Integration: Routinely collaborates with a diverse group of subject matter experts during project initiation, scope development, and project execution.
  • Multi-tasking: Managing multiple scopes, schedules, budgets, and stakeholder communications.
  • Integration of the government's vendor schedules with general contractor schedules, project management functions, and client advisory roles.
  • Provide impact analysis of schedule changes, identify schedule variances and opportunities, and proactively develop mitigation strategies for the Project Management team.
  • Work in a mixed Government environment with the responsibility of maintaining an Integrated Master Schedule (IMS) in Microsoft Project as well as other tracking databases and documentation.
  • Work with the Microsoft Project to develop and present corrective action plans and mitigation strategies based on schedule risk assessment; project health; and critical path analysis.
  • Defining the project scope and obtain approval from stakeholders. Perform project assessment; define the high-level scope of the project; perform principal stakeholder analysis; identify and document high-level risks, assumptions, and constraints; develop and obtain approval for the project charter.
  • Preparing the project plan (CAD) and developing the work breakdown structure (WBS). Assess detailed project requirements, constraints, and assumptions with stakeholders; create the work breakdown structure; develop a project schedule; develop budget, human resource management, communication, procurement, quality management, change management, and risk management plans; present the project plan to the key stakeholders; conduct a kick-off meeting.
  • Perform the work necessary to achieve the stated objectives of the project. Obtain and manage project resources; execute the tasks as defined in the project plan; implement the quality management plan; implement approved changes according to the change management plan; implement agreed actions by following the risk management plan; maximize team performance.
  • Monitor project progress; manage change and risk, and communicating project status. Measure project performance using appropriate tools and techniques; manage changes to the project scope, schedule, and costs; ensure those project deliverables conform to the quality standards; update the risk register and risk response plan; assess corrective actions on the issue register; communicate project status to stakeholders.
  • Finalize all project activities, archiving documents, obtaining acceptance for deliverables, and communicating project closure. Obtain final approval of the project deliverables; transfer the ownership of deliverables; achieve financial, legal, and administrative closure; distribute the final project report; collate lessons learned; archive project documents and materials; measure customer satisfaction.

AREAS OF EXPERTISE:

  • Veteran - focused Integration Process (VIP) VA OI&T Project Management System
  • Plan View Enterprise 11
  • Agile / Scrum Methodology
  • Cross-Functional Team Building
  • ITIL® Foundation Certification 2013
  • Microsoft® Project Pro 2013 Certification
  • ORGANIZATIONAL TRANSFORMATION: Implementing Chief Operating Officer/Chief Management Officer Positions in Federal Agencies
  • GAO Schedule Assessment & Best Practices for Project Schedules
  • Integrated Master Schedule (IMS)
  • MS Project Server (EPM) 2007/2010
  • MS SharePoint 2007/2010
  • Microsoft Project Professional 2013
  • Accreditation in Quality Assessment & Validation
  • Systems/Software Development Life Cycle (SDLC)
  • Life Cycle Cost Estimate (LCCE)
  • Systems Engineering Life Cycle (SELC)
  • Application Services Library (ASL)
  • Acquisition Life Cycle Management (ALCM)
  • Information Technology Infrastructure Library (ITIL) Service Strategy Life Cycle
  • Enterprise Resource Planning (ERP)
  • Information Technology Investment Management (ITIM)
  • Costing & Budgeting Best Practices for Developing & Managing Capital Program Costs
  • Federal Identity, Credential, and Access Management (FICAM)
  • Application Services Library (ASL)
  • Information Security Management System (ISMS)
  • Information & Communications Technology (ICT)
  • Capability Maturity Model Integration (CMMI)
  • Business Model for Information Security (BMIS)
  • Control Objectives for Information & Related Technology ( COBIT )5
  • Roadmap and Implementation Guidance

TECHNICAL PROFICIENCIES:

Networking: LAN/WAN design, capacity planning, implementation, and management involving Novell NetWare 5.x, 4.x, and 3.x / CROSSWALK / VISTA / Windows NT 4.0 Server / Windows 2006 Server.

Programming and Data Manipulation: Microsoft Visual Basic (VB) 5.0 / Microsoft Visual Basic for Applications (VBA) / Some C, Pascal

Operating Systems: Troubleshooting and management of Windows 7 / Windows NT 4.0 Workstation / DOS / Power Mac G5, UNIX, LINUX.

Hardware and Accessories: Installation, upgrade and troubleshooting of many devices on workstations and servers, including Disk drives (SCSI, IDE, EIDE) / Modems / Network interface cards (NICs)

Languages: Java (JDK 1.3/1.4.x/1.5/1.6), Java EE 1.5, C, C++, JavaScript, SQL, AJAX.

Web/Distributed Technologies: J2EE, Java EE 5, Servlets 2.1/2.2, JSP 2.0, JSTL1.1,EJB 1.1/2.0/3.0, JDBC 2.0/3.0, RMI, XML, XSL, XSLT, XSD, DTD, XQuery, UML, MVC, JSF, STRUTS,SPRING, Java Threads.

Frameworks: Jakarta Struts, J2EE, UML, JSF, Hibernate.

RDBMS: Oracle 8i/9i/10g MS-Access 2000, MySQL, SQL-Server 2000/2005

Messaging/Web: Services Technology SOAP, WSDL, UDDI, XML, SOA, JMS, Lotus Notes.

Email: Enterprise and Internet email system design, implementation, and management involving Novell GroupWise 5.x and 4.x, including infrastructure components such as Message Transfer and Post

Web Design: FrontPage, Microsoft Visio, Rational Software Architect

Methodologies: Unified Modeling Language (UML), Rational Unified Process (RUP), Agile, Test-driven Development (TDD).

EMPLOYMENT HISTORY:

Project Manager/Trainer

Confidential, Perry Point, Maryland

Responsibilities:

  • Assist Program Manager and MAS staff with new Medical Centers Implementations and Training Teams, ensuring that appropriate methods and tools for the planning, development, testing, operation, management, and maintenance of systems are adopted and used effectively throughout the organization. Identify the use of new and emerging hardware, software and communication technologies and products, services, methods, and techniques. Plan and implement training and Help Desk services during testing, deployment, and operation of new financial systems.
  • Drive the day-to-day operational aspects of delivering software releases to Capitol Health Care Network (VISN 5) customers.
  • Provide a single point of contact with the Government for all contracted work to ensure compliance, process consistency, quality deliverables, and all stakeholder satisfaction.
  • Work with Capitol Health Care Network (VISN 5) stakeholder engagement and technical leads to translate customer requirements into specific tasks for all functional areas and actively bring together, track, and drive all issues to closure.
  • Support planning and acquisition of core financial systems and tools, including the development of agency-specific Integrated Master Schedule (IMS). Assist Capitol Health Care Network (VISN 5) / Region 4/ VA MAS / Regional/ OI&T with policy analysis in support of federal health program implementation, and assess their relevance and potential value as business enablers, improvements in cost/performance and sustainability.
  • Support the system engineering, design, and implementation of inherited cybersecurity controls throughout the system development lifecycle including all program acquisition phases: concept, requirements, design, development, fabrication, test, installation, operation and maintenance.
  • Worked closely with Chief of IT Projects to develop, understand, and follow policies and procedures such as change management, project governance, configuration management, and release management .
  • Serve on special project teams and/or assists the Senior Project Manager in performing individual assignments and projects of a complex mission-oriented nature or initiatives to address particular problems or needs.
  • Improved corporate decision making and financial management practices by providing helpful tools forecast analysis, and a cost allocation model, Generally Accepted Accounting Principles (GAAP).
  • Ensure that the work efforts achieve the outcome specified within the Department of Veterans Affairs Chief of IT Projects (PMO) business strategy; including appropriate strategic, project/product lifecycle management, and investment plans.
  • Collaborate with client product specialists to explain portfolio strategy, positioning, economic outlook, and performance attribution, as well as review goals and objectives for client accounts.
  • Work with the project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
  • Assist and advise Chief, Managers, and team leaders to the best use of project management disciplines and approaches within a fast-paced, high tech environment.ee and project approval process enabling the enterprise to redirect freed capital to new projects.

Senior Project Manager

Confidential, Perry Point, Maryland

Responsibilities:

  • Organizing assigned tasks, plans and directing IT research studies, engineering, and alternatives analyses, and work products as required supporting cost, schedule, and performance criteria.
  • Lead the initiation, planning, execution, monitoring & control, and closing processes/phases efforts associated with Confidential IT/OIT projects.
  • Lead, direct, and train team members on information technology in areas including network/telecommunications, information security, customer support, or infrastructure operations.
  • Analyze, diagnose, design, plan, execute, and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment, and standards.
  • Assist in the performance work that requires the application of a significant range of fundamental information technology principles in a variety of contexts while demonstrating strong leadership.
  • Schedules the work of help desk (and possible desk side) staff to provide coverage of the helpdesk and phones while ensuring an appropriate balance of tasks is attained to enable long-term effectiveness and efficiency.
  • Manage all planning, coordination, reporting, changes, and implementation for Budgeting and Planning applications and infrastructure to support the EPM Replacement Project.
  • Manage a multi-functional team consisting of application experts, capital and operating budgeting analyst and managers, IT security experts, IT infrastructure experts, and the 3rd party implementation teams.
  • Adhere to Information Technology and Security Standards to support business operations. Lead implementation of security procedures and controls as well as documentation associated with that implementation.
  • Establish and govern an enterprise data governance implementation roadmap, including strategic priorities for the development of information-based capabilities.
  • Roll out an enterprise-wide data governance framework, with a focus on the improvement of data quality and the protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools, and data architecture.
  • Define roles and responsibilities related to data governance and ensure clear accountability for the stewardship of the company’s significant information assets.
  • Serve as a liaison between Business and Functional areas and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning.
  • Assist with the development of policies and procedures to conform and comply with agency standard cybersecurity policy design related to information risk management, the designation of data as to criticality, confidentiality, and protection. (NIST 800-53/FISMA)
  • Manage the technical and business process changes resulting from the variations inherent in the new system.
  • Responsible for drafting specifications, work plan definitions, task management, overall deliverables management, and status tracking for the whole project.
  • Assist with development process improvement plans using a variety of Quality and Continuous Process Improvement tools, including but not limited to Six Sigma, Lean Manufacturing, 5S, SPC, engineering studies, DOE, Gauge R&R, etc.
  • Ensure process efficiency and compliance effectiveness through the development and implementation of process verification and validation plans, including Master Validation Plans (Site Level), Validation Master Plans (Product or Process specific plans), and the development of simple yet detailed process flow diagrams that describe critical process interdependencies with respect to process inputs, outputs, risks and impacts.
  • Support continuous product and process improvement through detailed failure analysis for nonconformances, and investigates, develops and implements effective and compliant solutions for product or process corrections, retrospective, and remediation action plans, and for corrective and preventive actions.
  • Review project deliverables and plans to determine time frames, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects.
  • Proactively solves problems to ensure milestones are met and projects are completed on time and within budget. Conducts and evaluates post-mortems to improve future projects .
  • Reviews work processes against the latest support tools and/or products to identify redundant processes or those no longer required, always looking at streamlining the work processes.
  • Lead team members responsible for a specialized area of information technology, including network/ telecommunications, information security, customer support, or infrastructure operations.
  • Ensure that the work efforts achieve the outcome specified within the Department of Veterans Affairs Chief of IT Projects (PMO) business strategy; including appropriate strategy, project/product lifecycle management, and investment plans.
  • Hands-on experience building and leading project teams and stakeholder groups from project initiation through project operations.
  • Routinely collaborates with a diverse group of subject matter experts during project initiation, scope development, and project execution.
  • Direct experience with managing the RFI and design change processes.
  • Managing multiple scopes, schedules, budgets, and stakeholder communications.
  • Excellent communicator with verbal, writing, and presentation skills attuned to project goals and stakeholder needs.
  • Hands-on experience building and leading project teams from project initiation through project operations.
  • Work with technical teams to develop functional requirements and execute functional requirements using the Systems Development Life Cycle (SDLC) processes and procedures.
  • Collaborate with client product specialists to explain portfolio strategy, positioning, economic outlook, and performance attribution, as well as review goals and objectives for client accounts.
  • Manage and lead cross-functional project teams throughout VA Capitol Health Care Network VISN 5 and Region 4, assist Project Sponsor with the development of Project Charter; initiate, plan, execution, monitoring and control and closing phases to ensure delivery of projects against agreed scope, budget, schedule and customer expectations.
  • Prepare the project plan and develop the work breakdown structure (WBS): Assess detailed project requirements, constraints, and assumptions with stakeholders; create the work breakdown structure; develop a project schedule; develop budget, human resource management, communication, procurement, quality management, change management, and risk management plans; present the project plan to the key stakeholders; conduct a kick-off meeting.
  • Monitor project progress; manage change and risk, and communicating project status. Measure project performance using appropriate tools and techniques; manage changes to the project scope, schedule, and costs; ensure that project deliverable conform to the quality standards; update the risk register and risk response plan; assess corrective actions on the issue register; communicate project status to stakeholders.
  • Finalizing all project activities, archiving documents, obtaining acceptance for deliverables, and communicating project closure. Obtain final approval of the project deliverables; transfer the ownership of deliverables; achieve financial, legal, and administrative closure; distribute the final project report; collate lessons learned; archive project documents and materials; measure customer satisfaction.
  • Serve as an Independent Verification and Validation (IV&V) Oversight Analyst on the implementation of large federal financial systems. Assess and recommend industry best practices while providing an objective assessment of applications, policies, and processes of multiple government agencies. Conduct formal and informal reviews at predetermined points throughout the software/system engineering life cycle. Supporting the Project Team to develop and execute the IV&V plan and perform all activities required to verify and validate the technical solutions and schedules.
  • Developed and rolled out Information Security Policies, Standards, and Procedures.
  • Apply best practices in project management, including those used to initiate, plan, control, monitor, and report upon all phases of project activity.
  • Support the system engineering, design, and implementation of inherited cybersecurity controls throughout the system development lifecycle including all program acquisition phases: concept, requirements, design, development, fabrication, test, installation, operation and maintenance.
  • Execute client engagements in the areas of PCI DSS compliance, Sarbanes-Oxley control testing, Policy and Procedure Development, Data Privacy, User Access Management, Application Security, and Supplier Risk Assessments.
  • Delivered professional services and IT solutions in the areas of IT Risk Assessment and IT Asset. Management, End User Security, Network Security Services, and Storage Management Services.
  • Support programs in reaching and maintaining compliance with applicable cybersecurity statutes and regulations. Verify and validate vendor cybersecurity design, architectures, and implementation.
  • Provide senior-level expertise on decisions and priorities regarding the enterprise’s overall systems architecture.
  • Plan for life-cycle sustainment of all solutions, COTS or GOTS, upfront. Requests for Proposals (RFPs), state whether a system will receive scheduled technology refreshes rather than assume a system is frozen in its original configuration.
  • Determine the ability of COTS/GOTS solutions to effectively meet business needs based on the accurate identification of solution requirements.
  • Facilitates the establishment and implementation of standards and guidelines that guide the design of technology solutions, including architecting and implementing solutions requiring integration of multiple platforms, operating systems, and applications across the enterprise.
  • Review, advise, and design standard software and hardware builds system options, risks, costs versus benefits and impact on the enterprise business process and goals.
  • Assist change management specialist in generating strategies that lead to the successful implementation of change initiatives in the organization.
  • Implemented strategies for corrective action to achieve full organizational adoption to change.
  • Evaluate and identify appropriate technology platforms (including software/hardware/web application frameworks and the deployment stack for delivering the Confidential services.
  • Requirements Gathering, Equipment Procurements, Movement and Expansion of Call Centers, Supported Web Applications and Client-Server environments, Networking of Office equipment and communications to and from the Web Hosting site.
  • Negotiate and administer agreements (MOU & MOA) ensuring adherence to Department of Veterans Affairs policies and procedures and applicable government regulations and laws.
  • Work with technical teams to develop functional requirements and execute functional requirements using the Systems Development Life Cycle (SDLC) processes and procedures.
  • Led multiple VA teams and client initiatives in the areas of Information Security, Process Excellence, Risk Frameworks, Regulatory Reporting, and Data Governance.
  • Participate in cross-functional, cross-discipline project teams to better leverage the Enterprise Resource Planning (ERP) Implementation.
  • Responsible for gathering business requirements and managing all projects initiated which require IT support for the Chief/Deputy Chiefs of (HR, Finance, IT Operations, and Public Relations) under the direct supervision of the Department of Veterans Affairs Chief of IT Projects (PMO).
  • Responsible for setting and meeting financial performance goals for the Confidential PRN Solution. Specific duties include: budget development; establishing and maintaining a profitable pricing structure for services; establishing and maintaining appropriate staffing utilization and changeability metrics; ensuring that internal Confidential billing processes are performed with accuracy and by Department of Veterans Affairs.
  • Research and write content for user manuals, technical documentation and supporting materials for specialized procedures and internally developed software applications (i.e., Veterans Health Information Systems and Technology Architecture (VistA)/HealtheVet (HeV ).
  • Draft, review, and edit System Design Document (SDD) and Requirements Specification Document (RSD) to ensure completeness and accuracy.
  • Initiates procurement requests, the scope of work statements, and technical specifications for goods and services needed for program activities. Serves as the Contracting Officer Representative (COR) for exhibit-related contracts.
  • Knowledge of Federal Acquisition Regulation (FAR) and Defense FAR (DFAR) along with major Federal government procurement strategies.
  • Use market research, trend analysis, statistical review, and cost-benefit studies as a basis for decision-making, develop specifications and Statements of Work (SOW), obtains bids, and evaluates contracts as well as vendor responses to RFQs.
  • Continuous process improvement project management, and process analysis, development and implementation for many organizational change efforts including:
  • Enterprise Portfolio Management
  • Post Project Evaluation
  • Appraisal/Estimation
  • Workforce/Resource Capacity Planning
  • Workflow Management
  • Project Management Metrics and Governance
  • Workflow Management
  • Project Management Metrics and Governance

Senior Project Manager

Confidential, Washington, DC

Responsibilities:

  • Lead implementation of multiple, concurrent, cross-functional strategic IT programs and business process projects.
  • Primary responsibilities consisted of documenting existing business processes on existing legacy systems; design & implementation of the new system and business processes.
  • Supported several ERP sub-systems centered on export compliance, transportation management, and product labeling.
  • Manage the entire lifecycle of projects including developing charters and work plans, structuring and mobilizing project teams, driving team accountabilities, managing stakeholder relationships, resolving barriers to successful project implementation, drive effective decision making and delivering status updates/recommendations to senior management.
  • Develop and manage key project artifacts such as project charters, schedules, status reports, work plans, stakeholder engagement plans, and decision-making model.
  • Direct the development of project deliverables through the application of business process design/improvement expertise.
  • Strategize with and advise project sponsor/business lead regarding project direction and decisions.
  • Adequately define the issue, offer recommendations, and lead the team to agreed-upon actions.
  • Develops overall project management calendars and schedules that accurately reflect the scope of the work holistically and by the initiative to ensure visibility and alignment to organizational priorities and resource allocation.
  • Set clear expectations with the cross-functional team for their respective role in delivering the defined project(s) on time and budget; ensuring organizational transparency, accountability, and risk mitigation.
  • Develop and deliver effective presentations to senior management to communicate project updates and support effective decision making.
  • Mobilize teams, provide tools and examples, develop work plans, coach on project management skills, provide industry expertise, and facilitate workshops.
  • Lead and Champion the organizational understanding of and commitment to project management. Influence others through sharing of expert project management skills and building a project management excellence culture where people excel at leading and participating in projects.
  • Leverage program lifecycle management methods, tools, and techniques to continually monitor and report on the progress of project/program.
  • Implement and manage project changes and interventions to maintain overall project/program schedule.
  • Participate in the development and implementation of quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures
  • Ability to actively research and demonstrate knowledge of the majority of the following:
  • Risk Management
  • Systems Engineering Life Cycle (SELC) planning, execution, and Operations and Maintenance (O&M)
  • Testing
  • Integrated Master Schedule
  • Data Management
  • Reporting
  • Budget and Cost Management
  • Audit
  • Security
  • Organizational Change Management
  • Participate in formal and informal reviews at predetermined points throughout the systems engineering life cycle.

Branch/Project Manager

Confidential, Washington, DC

Responsibilities:

  • Responsible for the overall direction, planning, and control of all aspects related to the Information Technology (IT) department and its functions - i.e., systems development if applicable, security and control, network and communications and end-user systems support.
  • Efficient management of technical services delivery to the organization.
  • Overall management of IT within the organization.
  • Manage the fast-paced growth in the number of processes and the expansion of existing business processes.
  • Responsible for understanding and framing the requirements of the project.
  • Responsible for incorporating enhancements during different phases of the project based on discussions with the client.
  • Participated in code reviews and ensured compliance with standards.
  • Created Test cases and Unit test plan for the module.
  • Tracked production processes and purchase orders; ensured adherence to delivery timetables.
  • Developed relationships with external vendors and manage outsourcing production cycles.
  • Approved invoices and develop bids/estimates ; communicated verbally and in writing with personnel, customers, and vendors to ensure production project management and efficacy.
  • Collected data and generated management reports; identified trends and made recommendations for improvement or to seize on opportunities.
  • Supervised staff; trained personnel, and resolve conflicts as needed.
  • Evaluated work performance and made corrective recommendations as needed; recommended personnel actions when warranted.
  • Served as the technical representative for production processes and printed products; performed quality assurance inspections to determine levels of compliance and to ensure compliance with customer expectations.
  • Reviewed needed work and create timelines for delivery; advised staff regarding printing procedures, production methods, cost estimates, delivery schedules.
  • Participated in customer and staff meetings; defined with the staff all daily goals and needs, including assignment, project, deadlines, and time frames for completion .
  • Motivated staff and develop morale improvement programs; negotiated to price, drafted contracts, and ensured adherence with all quality, budget and timeline criteria.

Project / Program Manager

Confidential, Washington, DC

Responsibilities:

  • Coordinated management and staff and identified daily work production needs; created and monitored production schedules to ensure productivity, efficiency, and timely delivery.
  • Plan, schedule, and execute all stages of enterprise software, hardware, and system implementations.
  • Assessed business implications for each project phase and monitored progress to meet deadlines, standards, and cost targets.
  • Direct and oversee multiple PMs and/or team lead on complex projects.
  • Ensure the integrity and delivery of multiple projects concerning time, budget, scope, change, risk, and resources.
  • Assess project issues and identify solutions to meet productivity, quality, and customer goals.
  • Manage resource allocation across multiple projects, including tracking resource bandwidth and forecasting future availability for scheduling new projects.
  • Guarantee the attainment of critical milestones by proactively tracking metrics and project outputs.
  • Apply effective project management methodologies and control techniques.
  • Participate in client meetings, build customer estimates, create purchase orders, create forms as needed and ensure timely delivery of all products; direct staff, implement quality control strategies and resolve production problems with external vendors.
  • Design cost effective documents to maximize savings; implement administrative support duties to ensure meet all customer requirements.

IT Project Manager

Confidential, York, SC

Responsibilities:

  • Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
  • Successfully delivering IT Infrastructure type projects to agreed parameters of time, budget, scope, and quality.
  • Creating and tracking project budgets.
  • Escalating promptly any issues that may impact the company.
  • Checking and negotiating the IT aspects of any contracts with any external contractors.
  • Working with both on and offshore solution providers.
  • Producing stage plans, highlight reports, risk logs, and requests for change.
  • Delivering and managing significant change and IT projects.
  • Prioritizing multiple business critical issues.
  • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving business environments.
  • Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.

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