PROFESSIONAL SUMMARY:

Certified Product Owner/Scrum Master with over 20 years of experience in water fall and/or Agile methodologies available for large Enterprise Application Development and Implementation Projects. Bilingual English/Spanish

TECHNICAL SKILLS:

Operating Systems: Windows OS Server 2000, 2003, XP, 2007, Vista, 2010, UNIX, LINUX, Red Hat

Productivity Tools: Microsoft Office ’98 - ’10, Access, Visio Pro, Project, FrontPage, SharePoint® Server; Rational Rose, RequisitePro; RoBoHelp; Macromedia Dreamweaver, Fireworks; Adobe FrameMaker, Acrobat; HTML Help; SnagIT

Enterprise Applications: HP Quality Center; FiServ; StarTeam CMVC; Caliber RM®; Applix ERP & CRM; Salesforce.com CRM; BRIO ETL; SAP Business Objects Crystal Reports; DelTek; QuickArrow; Apache Tomcat; TFS, Clarity; Daptiv; Chase Paymentech; Server Virtualization using VMWare, SSO, SaaS, Active Directory, SOAP, SOA, Microsoft Project Server

Programming Experience: Familiar with Java, Java Script, C, C++, RPG, COBOL, HTML, XML, SQL and other emerging technologies

Agile/Scrum Development and Other Methodology Experience: Object Oriented Analysis & Design (OOD), Universal Modeling Language (UML), Rational Unified Process (RUP), Rapid Access Development (RAD), Feature Driven Development (FDD), SCRUM, Software Development Lifecycle (SDLC), Six Sigma, DMAIC, SIPOC, Total Quality Management (TQM), Payment Card Industry Standards (PCI), ISO 9000, Capability Maturity Model Integration (CMMI), Project Management, Business Analysis, and Research Methods & Techniques, Risk Management for IT, Compliance & Auditing for IT Systems, Plan Do Check Act (PDCA)

SELF EMPLOYMENT:

PROJECT MANAGEMENT CONSULTANT

Confidential, Poteet, TX

Responsibilities:

• Provided clients with the following services:
• Project management
• Business systems analysis
• Technical writing
• Financial forecasting models (activity - based cost, cost-benefit, earned value) and trend analysis
• Goal setting, and strategic planning
• Order products and supplies from supply-chain and SaleForce.com integration
• Facilitate client and internal team meetings using emotional intelligence techniques
• Develop Business Continuity and Disaster Recovery Plans for Data Center
• Ensure Change Management Processes and Procedures are followed in accordance with company policy
• Document client objectives, assumptions, dependencies, and requirements
• Schedule and monitor progress against project plan: time, scope, cost, and quality measures
• Report project progress as required both internally and externally
• Manage requirements and changes using Agile methodology and SCRUM techniques
• Capture project updates and communicate to the project team in daily stand-up or JAD sessions
• Demonstrate multitasking skills on a daily basis to manage multiple projects
• Identify processes and quality improvements through post-project analysis
• Coordinate interdepartmental resources ensuring projects within time and cost
• Proactively apply change control, risk mitigation, and customer satisfaction procedures
• Effectively organize project documents and supporting material
• Maintain and oversee accounting spreadsheets and reports
• Provide superb customer service: Initiate, Plan, Execute, Control, and Close projects
• Develop and maintain company website using Dreamweaver and other tools
• Mentor and train employees on products, services, and procedures
• Reverse Engineer Enterprise software and develop documentation
• Create Business Process Modeling (BPM/BPI) and Improvement diagrams, wifeframes, and workflows

TOOLS: USED: MS Project, MS Office 2010, PPM Tools, SharePoint, BPM/BPI Tools, Adobe Acrobat PDF, SnagIT, SaleForce.com

OWNER & DIRECTOR OF OPERATIONS

Confidential, Texas

Responsibilities:

• Manages logistics of inventory transportation
• Orders inventory from vendors
• Provides customer service, invoicing, and marketing
• Provides accounting services to the business as well as file taxes
• Maintains company website and communicates with web hosting company
• Accounts receiveable/payable

Tools: Excel, Hosting Check, Microsoft Office, Dropbox, Cloud, Tractor, C5500, BigTex

OWNER & BOARD OF DIRECTORS

Confidential, Texas

Responsibilities:

• Formed non-profit organization to rescue, rehabilitate, and rehome exotic animals
• Files all annual forms and taxes
• Conducts Board of Director meetings
• Conducts fund-raising efforts on behalf of corporation
• Performs Grant proposal writing
• Conducts business on behalf of corporation networking and brokering negotiations
• Maintains records and accountability for business operations, donations, and fiscal responsibilities
• Supervises web designer, volunteers, and make recommendations to board members on decisions

Tools: Excel, Microsoft Office, Dropbox, Cloud, Medicine for animals

SENIOR TECHNICAL WRITER/PRODUCT OWNER

Confidential

Responsibilities:

• Supervises a team of Junior Technical Writers for certifying a Voting System for marketing to USA
• Provides leadership and establishes standard processes & procedures for documentation
• Liaises with department heads for strategic planning and project coordination
• Travels to Panama frequently for extended periods of time
• Documents, revises, and quality checks documentation artifacts and packages for distribution
• Designs charts, diagrams, and wire frames of AS-IS and TO-BE processes
• Ensures all technical writers are equally tasked according to their abilities and skillsets

TOOLS: USED: Confluence, JIRA, Microsoft Office, MS Project, Visio, Fireworks, RoboHelp 2019, SnagIT, MS Access, Linux, Ubuntu, Oracle

PRODUCT OWNER & LEAD CONTENT ENGINEER

Confidential, Alexandria, VA

Responsibilities:

• Lead Content Engineer for Information Security compliance templates
• Developed and installed system releases using Agile Implementation techniques
• Responsible for overall change management and approval of releasing content to customers
• Database administrator for Oracle 10g/SQL Server 2007
• Wrote SQL Scripts to Create, Read, Update, Delete, and Modify Tables and Content within Database(s)
• Used ODBC Connection in MS Access to populate or extract data to/from database for financial forecasting
• Analyzed data using functions and formulas in MS Excel spreadsheets
• Coordinated projects and developed requirements for new features and enhancements for Java applications
• Performed quality assurance testing on content and application functionality
• Provided weekly status reports to management
• Applied and developed business process modeling and improvements (BPM/BPI)
• Implemented product lifecycle management (PLM) methods and techniques to ensure that projects met schedule, business requirements, and customer expectations
• Applied Agile, Structured SDLC, and Project Management methods and techniques to projects and tasks
• Developed test plans and statistical keys to QA content databases
• Compiled defect reports from SharePoint® Services, SalesForce.com, plotted statistics using Excel trend analysis
• System administrator of local instances of TrustedAgent application for multiple customers
• Attended weekly status meetings for various projects
• Provided leadership and coaching to junior engineers and consultants

TOOLS: Rational Rose, Requisite Pro, Visio, MS Office 2007, SnagIT, HP Quality Center, Bugzilla, SharePoint Server, Adobe Acrobat PDF, MS Project, SQL Server, Oracle 10g/11i, Apache Tomcat

PRODUCT OWNER/ TECHNICAL BUSINESS ADVISOR

Confidential, Austin, TX

Responsibilities:

• Gathered business/customer requirements for system integration, data warehouse, eCommerce, and feature enhancements to FiServ, CheckFree, RAMS, DOMS, Dell.com, and most peripheral eBusiness systems
• Developed system/functional requirement specifications and performed gap analysis for Payment Card Industry (PCI) standards and system integration
• Acted as the key interface between business, technology teams, and management in defining and influencing business requirements and assisted in developing the appropriate system solutions
• Analyzed the business implications of technical solutions, and assisted in defining the technology solutions to support any future business requirements
• Wrote SQL scripts to extract data from Teradata D3 and ODS database for analysis, trending, financial forecasting
• Analyzed data using functions and formulas in MS Excel spreadsheets to perform the analysis phase(s)
• Worked on application business problems that were diverse in scope and required moderate-to-complex analysis
• Entered defects into Remedy and HP Quality Center for mitigation and resolution
• Coached less experienced personnel on SalesForce.com
• Collaborated and completed tasks entered in Team Foundation, SharePoint® Services, Clarity, and/or Daptiv PPM
• Managed vendor relationships and facilitated IT development for program support
• Usability tested Seibel Customer Resource Management (CRM) and Universal Customer Master (UCM) and made solution recommendations to Chief Architect
• Developed requirements and functional specifications for CheckFree Web portal (Web Self-Service)
• Served as the Project Coordinator/Manager/Lead on multiple projects with Java and other languages
• Developed and implemented Agile Project Management policy & procedures
• Applied Agile, Structured SDLC, and Project Management methods and techniques to projects and tasks
• Documentation for Dell Order Management System (DOMS) processes and Order Fulfillment procedures
• Documentation for Dell Inventory Management System processes and Supply Chain procedures in accordance with Service Oriented Architecture
• Created wireframes, diagrams, and documentation for Dell General Ledger and Accounting processes

TOOLS: USED: Rational Rose, Requisite Pro, Visio, MS Office 2007, SnagIT, HP Quality Center, Remedy, Adobe Acrobat PDF, TextPad, NotePad, SharePoint Server, Team Foundation Server, IEEE 839 Testing Template, MS Project, SQL Server, SalesForce.com

REQUIREMENTS ANALYST/TECHNICAL WRITER

Confidential, Austin, TX

Responsibilities:

• Lead business requirements definition for eLearning systems,
• Created use cases, process flows, sequence diagrams, business models activity diagrams, and wire frames
• Validated requirements with stakeholders
• Participated in conversion of design documents to test plans
• Wrote SQL scripts for extracting test data for analysis and trending

TOOLS: Rational Rose, Requisite Pro, Visio, MS Office 2003, SnagIT, HP Quality Center, Remedy, Clarity, Adobe Acrobat PDF, TextPad, NotePad, FileMaker, SQL Server

PRODUCT MANAGER

Confidential, San Antonio, Texas

Responsibilities:

• Performed Information Security consultant services and managed assigned projects
• Trained team members and supervised project resources
• Served as customer liaison and provided customer status reports
• Conducted Technical Interchange Meetings and JAD sessions
• Led and conducted Security, Test & Evaluations for COMMERCIAL OFF THE SHELF (COTS)/GOVERNMENT OFF THE SHELF (GOTS) products & vendor services
• Conducted, Test & Evaluations for COTS/GOTS products & vendor services
• Performed vulnerability assessments/provided recommendations
• Wrote Standard Operating Procedures for Data Center for Media Rotation and Disaster Recovery Plans
• Performed IT Audit functions and tasks for compliance with SAS-70 and other audit models and frameworks,
• Performed financial analysis, forecasting, and developed dashboard models
• Finalized, packed, wrapped and shipped completed Accreditation Packages
• Created/reviewed/edited/ C&A documentation

TOOLS: USED: Rational Rose, Requisite Pro, Visio, MS Office 2003, SnagIT, HP Quality Center, Remedy, Clarity, Adobe Acrobat PDF, TextPad, Apache Tomcat, VM Ware, Deltek, SharePoint Server, IEEE 839 Testing Template, MS Project, RMS, SQL Server, SalesForce.com