SUMMARY:

• Innovative, results - driven, and detail-oriented professional, offering extensive experience in software quality assurance, testing, validation, and verification within technology and business process outsourcing and global mobility expertise.
• Adept at reviewing software requirement specifications and executing software development life cycle (SDLC), as well as identifying and creating test scenarios, test cases, and plans for various projects.
• Well-versed in Agile, Scrum, Kanban, and Waterfall methodologies.
• Skilled at developing user stories, overseeing process changes, resolving complex business issues, and reducing project costs while meeting commitments and strict deadlines.
• Highly effective at collaborating and establishing first-rate partnerships with cross-functional teams, key leadership, and other stakeholders.
• Equipped with excellent oral and written communication skills; combined with strong interpersonal, problem-solving, and critical-thinking aptitudes.

AREAS OF EXPERTISE:

• Project Management
• Risk Identification and Resolution
• Defect Monitoring and Documentation
• Quality Assurance Management
• Budget Administration and Cost Control
• Strategic Planning and Implementation
• Requirements Gathering and Analysis
• Data Interface and Migration Testing

TECHNICAL ACUMEN:

Programming Language: HTML, JavaScript, Java, SQL, and XML

Testing Tools: Microsoft Visual Studio Team Services (VSTS), Team Foundation Server (TFS), and Test Manager

Database Tools: Microsoft SQL Server Management Studio

Microsoft Office Applications: Visio, Project, Word, Excel, PowerPoint, and Outlook

Software: TextPad, LINQPad, Snagit, Skype, and Adobe

Protocol: HTTP

Platform: SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Plymouth, MN

Project Manager

Responsibilities:

• Oversee wide array of internal and client facing projects, which involve business analysis, requirements writing, funding estimation, risk assessment and resolution, and senior management, vendors, and client coordination
• Manage all stages of software implementation on client facing and internal projects with total budget of $500K by monitoring project costs, resources, and deliverables
• Keep stakeholders updated on project progress and obtain client expectations by presenting detailed report regarding project performance, timeliness, and deliverables
• Serve as business analyst engaged in complex data interface projects for major clients to maintain low client costs Take charge of resolving various risks, such as scope creep, resource constraints, and budget issues to maintain the project within time and budget constraints
• Handle the facilitation of new client setup and custom software projects for diverse Fortune 100 companies
• Hold responsibility in estimating project costs with limited upfront requirements
• Direct the entire project lifespan for three to five projects, in alignment with software development life cycle (SDLC)
• Reduced $50K in data entry costs yearly for both of the business and client through collaboration with vendor in end-to-end development, testing, and rollout of data interface system
• Drove efforts in introducing standard relocation software to employees, removing outdated systems, and saving thousands of dollars on licensing fees each year
• Made significant contributions to the company in obtaining savings of thousands of dollars in business through elimination of data entry and creation of requirements for projects that initiated software process improvements

Quality Assurance Manager

Confidential

Responsibilities:

• Provided leadership to 20 software quality assurance associates by guiding, training, and mentoring in testing and verifying corporate relocation software within four US locations
• Functioned as product owner of two different Scrum teams, while supervising associates in both Agile and Waterfall environments
• Executed standard processes focusing on test case writing, test results documentation, and bug reporting to ensure consistency across locations
• Administered resource allocation to projects to guarantee proper delegation of associate based on their key strengths
• Implemented Microsoft Test Manager across the organization to improve software quality, testing efficiency, and consistency allowing associates in reusing test cases and utilizing the same test case structure which resulted in up to 20% decrease in test case creation time
• Successfully expanded a team from 5 to 20 members by interviewing and hiring new associates and ensuring proper allocation of resources on projects to improve efficiencies and reduce costs
• Played an integral role in lessening costly errors prior to project development by working on test case reviews with business analyst for early and quick elimination of requirements misunderstandings
• Assessed budgets with project managers for accurate reflection of actual hours spent on the project, thereby maintaining costs correct and low as possible

Senior Quality Assurance Analyst Lead

Confidential

Responsibilities:

• Acted as lead quality assurance tester responsible for managing junior associates in all aspects of quality assurance process, including translation of requirements into scenarios for test case writing and implementation
• Ensured strict adherence to quality assurance standards, audit regulations, and client specifications
• Validated new product functionality alignment with corporate strategy, vision, and standards by serving as the product owner
• Collaborated with business owners and IT leadership in identifying priority of use cases and user stories to complete business roadmap layout
• Rendered hands-on assistance to junior associates in performing scenario-based test case writing and execution securing completion in full coverage
• Gained professional training regarding Agile/Scrum software development ideology and utilization to build timely and on-budget innovative software projects

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Fulfilled wide range of responsibilities such as test case and defect writing, execution, and data validation for various corporate relocation systems
• Proficiently utilized Test Manager to develop and implement test plans and cases to provide support to diverse systems and architectures
• Enhanced and tracked software quality processes requirements to approve external audits for federal compliance
• Contributed key insights on functional specification development, review, and updates ensuring accurate definition and documentation of business and application rules
• Demonstrated broad knowledge of SQL to validate highest quality of data