SUMMARY:

• Experienced Scrum Master/IT Project Manager with a background in Agile projects and Insurance and 13+ years’ experience growing revenue for Insurance clients of an IT solutions firm. Seeking to leverage leadership expertise as Scrum Master/IT project manager.
• PMP®, PMI - ACP, SAFe 4 Advanced Scrum Master, Professional Scrum Master PSM I, CSM I, SAFe Agile 4.5 and Professional Scrum Product Owner PSPO I Certified
• Determined and creative problem-solver - Adept at co-creating solutions for business problems, forming partnerships and building teams of peers focusing on building consensus to implement complex IT solutions which improved workflow and ideated automations to increase productivity by 10%
• Proficient in Requirement Analysis and preparation of Business Requirements Documents (BRDs), System Requirements Specifications (SRS), System Design Specifications (SDS) and Functional Specification.
• Demonstrated Project management skills to manage project operational activities of teams up to a size of 15.
• Adaptable - Managed projects involving several vendors from UK/USA/India.
• Proficient in stakeholder and risk management while balancing scope, time and cost factors of the project.
• An energetic, decisive, goal-oriented and highly motivated team player with excellent communication, interpersonal, analytical and cross-cultural skills.
• Extensively worked with Quality Assurance groups by assisting the QA team to perform Regression / System / Unit / Performance / User Acceptance testing.
• Well versed with various software development methodologies such as Agile, Waterfall etc.
• Experienced in various levels of Release Management, Change Management, Demand Management and Vendor Management.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/ Scrum Master

• Manage project budget of $1M+ and across different teams including vendors
• Work closely with product owner and coordinate product backlog grooming and story estimations
• Work with multiple teams across the organization and guide the teams on agile values
• Work with senior management and business to understand the vision of the product, prioritize and develop release plan.
• Guide team through transition from waterfall to agile.
• Utilize agile scrum practices to help team increase their velocity
• Facilitate Sprint planning, backlog grooming meetings

Confidential

Project Manager

• Managed project budget of $1M+ and ensured business obtains the best possible solution
• Managed robotics automation projects with new robotics tools like UiPath leading to 20% process optimization and 10% cost savings
• Aligned resources and created Statement of Work
• Stakeholder Management - Communicated with stakeholders and facilitated any conflict resolutions
• Facilitated any change management
• Created project charter and defined project scope
• Managed planning, design and implementation for the London Markets Claims operations project
• Facilitated high level requirement gathering and design discussions
• Empowered teams to self-organize and grow cross-functionality

Confidential

Project Manager and Scrum Master

• Facilitated scrum ceremonies (sprint planning, daily stand-ups, etc.)
• Handled team resourcing, delivery and escalations.
• Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs as evidenced by the on-time delivery of 5 major initiatives
• Handled escalation calls and responded to critical business requests
• Communicated with other developers, product managers and supported specialists on product issues
• Tracked and communicated team velocity and sprint/release progress
• Empowered teams to self-organize and grow cross-functionality
• Collected the end user requirement from the Client and created Functional Specification and Requirement Documents

Confidential

Sr Business Analyst and Environment Manager

• Led requirement-gathering sessions with business stakeholders to assess magnitude of the project.
• Collaborated with business and technical stakeholders to define boundaries for release and initial timelines.
• Drafted the business requirement document- BRD.
• Conducted GAP analysis to identify current practices.
• Collaborated with the technical team to assess and defined the System Requirements Document- SRS.
• Initiated discussion with technical and business owners to define sprint timelines and high-level priority list.
• Maintained a Functional Specification Document- FSD for low-level requirement detailing.
• Led and managed a team size of 4 onshore and 10 offshore resources
• Ideated and guided team to various cost saving automation ideas improving efficiency and leading to minimum 10% cost saving.
• Resolved project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Supervised and exercised discretion over deliverables and day-to-day activities or functions that the offshore and onsite coordinators oversee.
• Handled escalation calls and responded to critical business requests
• Initiated and edited the Publishing Monthly newsletter to stimulate team collaboration.
• Coordinated with multiple teams for resolving environment issues

Confidential

Maintenance and Delivery Lead

• Coordinated the quarter end processing for the most critical and vast application - Statement of Accounts
• Participated in Joint Application Development (JAD) sessions with client teams to understand processes/workflows and perform gap analysis as needed.
• Responsible for functional requirements elicitation and documentation.
• Identified and documented issues/risks/gaps with their impact and provide recommendation & alternatives to develop the application to meet the user requirements
• Guided and reviewed solution designs.
• Reviewed the test cases and requirement traceability matrix along with the testing team.
• Supervised preparation of Test Strategy Document, Unit Test Cases, System Integration test Cases and validation of the test results for the different Dialogue and Mainframe maintenance and enhancement initiatives.
• Developed applications in HP Exstream Dialogue
• Brain stormed on enhancements with interfacing teams on various projects and performance improvements.

Confidential

Programmer Analyst

• Prepared Business Requirements Document and functional requirements documents.
• Developed solutions using COBOL programs and HP Exstream Dialogue
• Prepared test plans and performed Unit Testing, System Integration testing
• Developed the strategies for the production implementation of the components and implemented the components to the production environment.