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Senior Project Manager Resume

Charlotte, NC

SUMMARY:

  • Dynamic leader with a passion for execution and 10 years’ experience delivering world class experiences within the e - commerce and digital spaces leveraging Agile methodologies and processes
  • Ability to influence cross-functional teams and stakeholders and experienced in interfacing with senior leadership
  • Knowledge of enterprise software and digital properties including: iOS/Android native apps, React, PHP, Python, EWS, HTML, CSS, JavaScript, Java, Angular, .NET, Drupal, WordPress, AHA, APIs, Postman, MySQL, SQL Server, Pivotal Tracker, Trello, Lucidworks Fusion, Oracle Endeca Web Studio, Adobe CQ, Adobe Creative Suite, Adobe Target, Google Analytics, Scene 7, Jira, Confluence, Akamai, IBM Management Center, Microsoft Office Suite, Outlook, Visio, Sketch, InVision

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential, Charlotte, NC

  • Implemented Agile Scrum methodology and Digital Product Management tools to help this small digital marketing agency better manage a complex portfolio of projects and products
  • Created prioritized backlogs for various software development projects and acted as the liaison between clients and the development team
  • Planned bi-weekly sprints and releases and led Scrum ceremonies

Digital Product Manager

Confidential, Charlotte, NC

  • Owned the account open and onboarding experience for the Confidential app (iOS and Android), a digital banking product designed to appeal to unbanked and underbanked customers that helps them to manage their money and pay bills on time
  • In partnership with Value Stream partners from Confidential Online Banking, Deposit and Enrollment teams, worked to develop a feature roadmap to streamline the enrollment and onboarding experience, increase the number of new accounts booked and enable a fully digital account opening experience
  • Worked in partnership with the Product Owner, Scrum Master, QA, DXD, Legal and Compliance and Product Management teams to prioritize and plan Epics and Features within an Agile framework
  • Worked with the CX and Analytics teams to gather insights and user feedback to inform future enhancements to the product, and present that feedback to the development team and leadership as needed
  • Worked alongside various business and IT stakeholders to design and execute release plans and ensure QA/UAT signoff and regulatory compliance for each new feature

Digital Product Manager

Confidential, Charlotte, NC

  • Worked within a scaled Agile framework to plan, prioritize and deliver features for the Confidential Portal, a digital web application designed to enable Confidential ’s global packaging distributors to easily access product and pricing information
  • Key player in helping to drive the adoption of Agile methodologies by the Confidential digital and business teams by sharing best practices for road mapping, epic/feature/story creation, Agile ceremony cadence and process
  • Gathered requirements from various stakeholders globally and translated them into detailed user stories for the development team; led all scrum ceremonies for a team of 5 developers dedicated to the Portal
  • Worked with the Product Manager and UX designers to gather insights and user feedback to inform future enhancements to the product, and presented that feedback to the development team and leadership as needed
  • Worked alongside various business and IT stakeholders to design and execute testing and release plans

Online Operations Manager

Confidential, Mooresville, NC

  • Managed a team of 5 to 10 Production Web Designers and 5 Operations Specialists responsible for daily content change deliverables across Confidential customer-facing websites, inclusive of Lowes.com desktop, mobile web, iOs and Android apps
  • Collaborated with other managers across Confidential Digital to develop and drive the online marketing execution strategy
  • Engaged in Lowes.com releases and provided expertise from a business perspective
  • In 2016, led the team through authoring a major site re-platform to Adobe CQ while under-resourced and delivered on time with no negative impact to work capacity for daily deliverables
  • Received the highest employee engagement score of any manager in my department for FY 2016

Senior Business Analyst

Confidential, Mooresville, NC

  • Monitored Lowes.com channels for content and promotional requests and worked with Design, Copy, IT, Merchandising and Online Promotion teams to prioritize workflows and get projects released to production in a timely manner
  • Worked closely with Lowes.com IT Service Delivery and various other cross-functional teams to help resolve any issues related to functionality of the site and/or our tools
  • Trained, coached and developed team members on site wide best practices and operational process and procedure; created training documentation materials

Ecommerce Operations Analyst

Confidential, Mooresville, NC

  • Successfully project managed all content and promotional changes on Lowes.com Homepage and various other areas of the website, working closely with other teams to ensure deadlines and expectations were met
  • Reduced the number of overdue projects flowing through the daily digital execution team by fostering regular face-to-face communication amongst cross-functional teams via a daily standup meeting
  • Established and implemented best practices for geo targeting and A/B testing in order to deliver more relevant customer experiences across digital marketing channels (mobile web, desktop and email)

Graphic Designer/ Account Manager

Confidential, Concord, NC

  • Reduced sales cycle of promotional products and cut company costs by acting as the key internal resource for graphic design. Effectively managed multiple projects simultaneously with attention to detail and prioritized completion of artwork to meet deadlines and event dates
  • Supported the sales team by processing orders from end-to-end. Acted as the liaison between the customer and vendor, ensuring timely delivery of merchandise for up to 30 clients at a time under tight deadline pressure
  • Managed production within the screen print department using Excel spreadsheets to track deadlines and ensure timely delivery of orders
  • Created targeted web ads and HTML email inserts that resulted in increased sales to key customers and generated new leads

Graphic Designer/Marketing Specialist

Confidential, Charlotte, NC

  • Worked collaboratively with the CEO and offsite web developer to launch a new website for Confidential .
  • Designed a variety of print and web collateral including brochures, oversized postcards and landing pages, resulting in new sales leads and increased revenue

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