Program Manager Resume San Jose, CA - Hire IT People

EXPERTISE & TECHNICAL PROFICIENCIES:

Strategic Planning, Vision & Roadmap, Change Management, Business Processes, Business Partner Relations, Global Team Leadership, Process Mapping & Documentation, Requirement Gathering, Resource Utilization, Release Management, Agile, Waterfall, Governance, Data Management & Data Quality, Microsoft Excel, PowerPoint, Project, Visio, SharePoint, Google Docs/Google Sheets, Smartsheet, JIRA, Rally, Confluence, Slack, Tableau, Clarity, Discovery, Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Program Manager

Responsibilities:

Support customer adoption and value realization of a new Confidential entitlement platform by designing, implementing, and managing end - to-end process for timely resolution of customer issues.
Define, generate and track performance metrics and KPIs for the customer feedback pipeline.
Own Scrum-of-Scrum routine and portfolio status reporting to relevant stakeholder forums.
Lead workstreams focusing on continuous process improvement and automation efforts.

Confidential, San Jose, CA

Tech Project Manager/Consultant

Responsibilities:

Responsible for coordinating delivery of multiple concurrent portfolio of projects ($20M) that involved efforts targeted at optimization of enterprise data management model.
Established and maintained end-to-end program routines across six (6) Agile project teams to communicate strategy and project scope, establish timeline, determine prioritization, collect requirements, resolve issues and roadblocks, and conduct status tracking.
Assisted PMO in portfolio planning, program strategy and roadmap development for engineering teams.
Cultivated business stakeholders and executive program engagement via communication avenues including program status meetings, team offsites, steering committees, and leadership meetings.
Managed program financials including budget creation, estimation, and forecasting.

Tech Project Manager/Consultant

Confidential

Responsibilities:

Established and hosted an overarching Release Management Forum, overseeing over 1000 successful technology deployments with 0% severity one defects.
Supported end-to-end application release processes from release planning to release readiness, tracked inter-dependencies, and developed internal reports to measure team delivery progress.
Created and maintained best practices, playbooks, templates, and various resources that enabled alignment and efficiency across the organization.

Change Manager

Confidential

Responsibilities:

Designed, developed, and rolled out enterprise-wide Credit Risk Management Process (CRMP) Catalog model, supporting tools, and methodology in collaboration with partners and leaders across the enterprise.
Facilitated communication, ensured user adoption training and user readiness, as well as handoff of the new tool to business process owners at completion.

Change Manager

Confidential

Responsibilities:

Completed a high visibility $5M channel migration of people, process, policy, and platform without any customer or reputational impact while meeting all budgetary and timeline requirements.
Led the cross-functional, geographically dispersed project team by directing transition strategy and managing multiple tracks (communications, training, process, technology) from inception to completion.

Change Manager

Confidential

Responsibilities:

Developed detailed project integration plans and milestones in collaboration with functional business leads and cross-functional teams.
Collaborated on the design of optimal target state for the combined company’s human capital, policies, technology, operational processes and workflows, and other critical assets.

Confidential, Calabasas, CA

Risk Analyst

Responsibilities:

Enhanced divisional risk practices by implementing a program of new or enhanced controls during rapidly changing market conditions.
Established the Business Unit Oversight Committee to monitor key existing and emerging risk trends, aiding in proactive communication to executive management and regulators.

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Program Manager Resume

San Jose, CA

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