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Technical Program Manager Resume

Rockville, MD

PROFESSIONAL PROFILE:

IT Program/Project Manager and Senior LAN/WAN Engineer with more than 20 years of IT operations, DEVOPs, project and program management experience

AREAS OF EXPERTISE:

  • Large - Scale Project Management
  • Troubleshooting and Process Efficiencies
  • Software Testing and Development
  • Change Management
  • Patch Management
  • Staff Supervision and
  • Client Relations and Negotiation
  • Infrastructure Engineering and Support
  • Cross-functional Leadership and Team Building
  • Enterprise-wide Windows 7 deployment

TECHNICAL ACUMEN:

Operating Systems: Windows Server 2012r2, 2008r2, 2007, 2003, NT4, XP, Vista, 7, 8.1, and 10 | Microsoft System Center Configuration Manager (SCCM) 2013

Software Applications: Microsoft Office Suite, Word, EXCEL, PowerPoint | Microsoft Project 2016 | SharePoint 2013| Serena TeamTrack | BMC Remedy |

Hardware: Dell PowerEdge R900, PowerEdge RAID Controller (PERC) 6, SAS RAID Controllers, PowerEdge MD1000 Array, and PowerVault TL2000 Tape

PROFESSIONAL EXPERIENCE:

Technical Program Manager

Confidential, Rockville, MD

Responsibilities:

  • Leads a team 10 senior systems engineers
  • Manages Daily, Bi-weekly and Monthly Reports
  • Operations and Maintenance Metrics- Number of incident tickets resolved per month, Number of email and phone support calls received
  • Generates Monthly datacenter metrics
  • CMMI and other C&A tasks
  • Project Management Deliverables
  • Requirements definition and deliverables management

Program/Project Manager

Confidential, Washington, DC

Responsibilities:

  • Overview- Direct the development, implementation, operations and maintenance of eEMRT Contract Management Software
  • Directs the development of eEMRT Contract Management Software implementation, operations and maintenance of eEMRT Contract Management Software using the DEVOPS methodology
  • Leads a team 5 software developers, 2 DBA’s, 2 QA analysts, 1 technical writer
  • Manages Bi-weekly software release schedule using daily SCRUM sessions
  • Manages new requirements and deliverables using weekly Joint Application Development (JAD) meetings
  • Software Utilization Metrics- Number of monthly logins, Number of new contracts added
  • Software Development Metrics- SLOCS, Screen counts, DB Objects created, Releases per month: Requirements and task implemented
  • Operations and Maintenance Metrics- Number of incident tickets resolved per month, Number of email and phone support calls received
  • CMMI and other C&A tasks
  • Requirements definition and deliverables management
  • Daily Scrum sessions
  • Daily MS Project schedule update
  • Weekly JAD meetings - joint application development sessions, agenda and meeting minutes
  • Weekly progress report
  • Risk register updates
  • Monthly status report
  • Monthly Quality performance review
  • Project financials for time and material contract management including timesheets, invoicing, budgeting

Program/Project Manager

Confidential, Washington, DC

Responsibilities:

  • Led 5 teams totaling 35 engineers in managing an IT Infrastructure of 750 servers, 200 switches, 2,100 workstations and laptops.
  • Directed IT functions such as change management, patch management, human resources administration, process management, and problem resolution (>10000 per ann.)
  • Monthly Patch management using Tenable Nessus Vulnerability Reporting; patching using SCCM 2012 and Shavlik
  • Provide weekly and monthly executive reports, attend IT operation reviews with senior management
  • Implemented Business Development and IT Transformation through the Implementation of 200+ major/minor projects per year
  • Transform the IT Infrastructure through the creation of a clustered Hyper-V, host-based private cloud environment, a storage area network (SAN) backend connected with 10 GB switches
  • Replacement of 600 legacy distributed physical servers (2003, 2008, 2008R2) with 750 clustered 2012R2, Hyper-V virtual servers through P2V
  • Network engineering involving the replacement of the legacy core, access, and distribution switches to a new 10 GB Cisco core infrastructure
  • Model upgrades of 1,800 workstations, as well as 700 laptops
  • Implementation of work from home utilizing video-based remote meetings with collaboration tools
  • Upgrades of Windows XP to 7, Office 2003 to Office 2010, Exchange
  • Migration of all locally stored PC data to the server-based storage
  • Implement Software and Hardware Life Cycle management using IT asset management system BMC Remedy

Project Manager

Confidential, Baltimore, MD

Responsibilities:

  • Consolidated Information Technology Infrastructure Contract Program
Senior LAN/WAN Engineer

Confidential, Rockville, MD

Responsibilities:

  • Migrated 50 applications from WAS6/MQ6 to WAS7/MQ7 across development, validation, and production environments
  • Simultaneously migrated applications from Sun Solaris to IBM Z-Linux a z196 mainframe, and
  • Coordinated migrations with application releases, blackout dates considering any technical and management requirements imposed by stake holders
  • Produce Meeting minutes, Environment Diagrams, Project Documentation, Project Plan
  • Participation in Technical Review Board (TRB) meetings, providing schedules and milestones
  • IBM z/196 to z/EC12 Mainframe migration
  • Migration of development and validation environments from z/196 to zEC12
  • Proactive participation in planning sessions, while initiating security and monitoring efforts
  • Collaborate with vendor and subcontractors to guarantee of all project objectives

Senior LAN/WAN Engineer

Confidential, Baltimore, MD

Responsibilities:

  • Primary controller and coordinator for level 3 problem resolution and for security patch management
  • Built and maintained System Center Configuration Manager (SCCM) 2007 central, primary, secondary, management, and distribution point infrastructure servers
  • Spearheaded infrastructure change management efforts in streamlining the CCB process, which included troubleshooting Windows Management Instrumentation (WMI) corruption problems across platforms
  • Created, modified, and established scope options, while implementing DHCP fault tolerance, DNS, WINS, and all other critical infrastructure services
  • Prepared disaster recovery documents

Senior LAN/WAN Engineer

Confidential

Responsibilities:

  • Assigned critical roles including
  • One of DCSI Division’s primary leads in coordinating Regional Operations and Communications Center and The National Computer Center’s maintenance shutdowns and startups
  • Primary controller and coordinator for level 3 problem resolution
  • Primary contact for Active Directory-related issues with the Active Directory Infrastructure Design and Configuration Team
  • Primary lead for legacy NT infrastructure support encompassing mission-critical legacy NT domain controllers and subsystems
  • Served as proactive member of the Critical Application Testing (CAT) Team in charge of the primary testing and approval of all Microsoft security patches for the Active Directory, SMS, and core infrastructure

LAN/WAN Engineer, and Systems Analyst

Confidential

Responsibilities:

  • Resolved or assisted in resolving over 7000 problem tickets over a 4-year period encompassing hardware and software issues relating to performance, function, and programs
  • Systems Analyst/ LAN Engineer, IWS/LAN Program, SSA/Unisys, Field Engineer for special field projects such as upgrading and configuring Windows NT4.0 servers, LAN Administration and Management
  • Technical Coordinator, IWS/LAN Program, Unisys;Nation-wide implementation, coordination and tracking of LAN installations of 70,000+ servers and workstations from Unisys’ installation command post (“War Room”) for SSA as a part of its IWS/LAN Program (estimated to be at approximately 900+ servers and Work stations at over 18-25 sites, per week).

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