Scrum Master/ Program Manager Resume

SUMMARY:

Established professional with a proven IT(Information Technology) track record in global service delivery model, with broad managerial experience, performed at various capacities
Successfully managed projects/programs/engagements implementing value added business solutions aligned with strategic business initiatives, yielding direct/indirect immediate ROI & long - term cost savings
Well versed with industry standard IT Project management practices, procedures & methodologies including Waterfall, Agile, Hybrid and AVM/Managed Services (Production Support)
Extensively worked and managed development, maintenance & production support projects involving Master Data Management, BI (Business Intelligence), Data Analytics, Data modeling, Web Services, MQ, DW (Data Warehouse). Implemented: Master Prescriber, Customer, Patient, Location & Supplier Master using MDM/EDW technologies & ETL Tools & Legacy systems
Gained enormous experience in transitioning and integration of applications and orchestrating project teams spanning across the globe, building relations & grooming large teams, setting up governance & processes required for successful delivery of huge multivendor engagements, proposals & vendor management
Well versed with KPIs Metrics implementation, fine tuning & refinement of metrics across production support, development, maintenance & testing projects per client needs

SKILL SUMMARY & TECHNOLOGIES:

Project/Program Management methodologies: Waterfall, Agile (Scrum, Kanban, SAFE), Testing & AVM (Application Value Management/ Production Support).

Technologies &Tools: Microsoft Project, JIRA, Confluence, MS Word, XLS, Visual Soft, Informatica, IBM-WebSphere, MDM-Initiate, STIBO MDM, Profisee, MicroStrategy, Tableau, Data Stage, Ab Initio, Python, Big Data, Web Services (Mule), Confidential, Qlik Sense, Mashup (Angular JS, .Net), COBOL, CICS, IMS-DC, JAVA, Shell Scripts, Embedded SQL, SQL Procs

OS(Operating System): Windows, IBM Mainframes, Unix, Linux

Cloud technologies: AWS, Azure

Database: Teradata, DB2, Oracle, SQL, IMS-DB VSAM Files, Flat files

Business Domain: Healthcare, Life Sciences, Retail, Banking, Insurance, Manufacturing, Networking & Infrastructure

PROFESSIONAL EXPERIENCE:

Scrum Master/ Program Manager

Confidential

HCP, HCA-Master Data Management

Confidential

Program Manager

Confidential

Scrum Master/ Program Manager

Confidential

Program Manager

Confidential

Program Manager

Confidential

Project Manager/Scrum Master

Confidential

Program Manager

Confidential

Program Manager/ PSO Capability Lead

Confidential

Project Manager/ Scrum Master

Confidential

Sr Manager

Confidential

Program/Integration Manager

Responsibilities:

Establish Project, Engagement Model (Business Process Analysis, Business Systems Analysis, Requirement gathering & Capturing requirements, Development to production support & Sunset as applicable)
Demand Management, Resource planning, Resource hiring/ firing/ appraisals, promotions, On boarding as per project needs and Resource mentoring & Management
Strategic business planning, Proposal Management Team assessment/ capacity planning and forecasting
Budgeting, Financial management, Costing & Weekly, Monthly, Quarterly financial reporting
Risk identification, mitigation, Risk response planning
Backlog creation, Sprint Prioritization, working with Product Owner
Release Planning, Production Deployment Planning, Execution & monitoring
Sprint Planning for development and deployment of various enhancements aligning to a specific release
Sprint Review and refinements
Collaboration with clients working with cross functional teams in a multi-vendor environment to ensure successful execution and delivery of client strategic initiatives planned
Establish Metrics/SLAs/KPIs for production support or development projects and adherence/ corrective action
Incident & Change Management
Enhancement Management using scrum & agile methodologies with respective deliverables mapped to subsequent releases
Estimations of work packages (WBS) Sprint (poker planning), schedule development, Cost alignment with budget
Contract negotiations/ management, SOW
Setting up offshore ODC forming offshore team entirely from scratch
Testing planning & Testing, UAT, Test Automation script planning for various rollouts
Define & refine process improvements
Business continuity planning, Business Pipeline Management, Account planning
Account level financial reporting, forecasting and budgeting, managing account operations
Operational and SLA Reports, various dashboards & other PMO activities
Resolving the service requests as per the SLA (Service Level Agreement) as per immediate client requirements
Production Support - 24/7 support as per the requirement

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