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SUMMARY:

• A visionary and goal - oriented Senior IT Project/Program Director with demonstrated 20 years in project management, directing resources, mentoring direct reports, planning, developing, and implementing cutting edge information solutions to address business opportunities. Adept at crisis management, troubleshooting, problem solving, negotiating using best practice and supporting ITIL processes, Active Directory Group Policies, tasks, and checklists for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.
• Able to work along with senior management to understand their business objectives and translate those objectives into Information Technology initiatives to support the business Excel in and focus on relationship management with internal and external partners. Team oriented with excellent interpersonal communication skills.
• Extensive international and domestic travel to China, UK, Germany, France, Mexico, Canada and various US locations

TECHNICAL SKILLS:

Operating Systems: Windows Server, VMWare, Windows Desktop XP-10, AS400, Linux Red Hat

Microsoft: Active Directory, Exchange, IIS, RDP, File & Print LDAP, Replication, Microsoft Office, Group Policy, MS Project SQL

Cloud: Office365, Cloud Storage, ICloud, MS Web Project

Network: HP/Dell Switches, VLAN, LAN/WAN, Wi-Fi, FTP, DMZ, Dell NAT, Fiber, Wireless Routers

Software: Dell Open manage, HP System, Insight Manager, Symantec, McAfee, Clarity, WebEx, LINUX, Apache, IIS, Jack Henry (Banking Core Software), Solar winds

.Hardware: Dell, HP, Cisco Storage Systems (SAN/NAZ) Cisco Routers EMC Blades Barracuda Firewall

Security: F-5 Firewall, VPN, Microsoft Message Security, Microsoft Server Security

Skills: Internal Controls, Management,, Business Continuity, Change Management, Sarbanes-Oxley Act, ITIL, Auditing, Risk Assessment, Integration, Security, Information Technology, Enterprise Risk Management, Best Practice, Internal Audit, Analysis, Software Documentation, Risk Management, ensuring SLA’s and OLA’s are meet, Budgets, Disaster Recovery, Process Improvement, IT Audit, Vendor Management, Strategic Planning, Leadership

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Project Manager / PMO Manager

Responsibilities:

• Lead planning, scope and implementations of bank wide projects
• Scoped the design for testing phases and project tracking
• Facilitated the definition of project goals, requirements, tasks, and resources; assisted in the resolution of conflicts within and between project deliverables and/or functional areas; develop status report(s) to monitor project progress and provide corrective direction if necessary.
• Manage project budget and resource availability for all projects
• Facilitated the definition of business requirements
• Interacted regularly with functional areas and team members to determine needs and to help develop plans for improving delivery
• Followed a defined project management methodology
• Presented verbal and electronic outputs defining project plans, action items, issues, decisions and resolutions to project team and appropriate levels of management
• Implement and manage changes and interventions to provide successful completion of project goals.
• Regularly meet with stakeholders providing transparent communication regarding project status.
• Track and monitor deliverables to support the RAC (Resource Allocation Committee)

Confidential

Lead Program/Project Manager

Responsibilities:

• Maintain organizational effectiveness and efficiency by defining, implementing, and supporting technology strategies
• Develop strategies and project plans for risk mitigation, and IT projects
• Benchmark and make recommendations for the improvement of IT infrastructure/systems
• Research and evaluate new technologies to be used as enhancements or upgrades to existing server, network, and other IT infrastructure equipment
• Develop and implement scope for project plans to install or upgrade IT systems
• Build and maintain relationships with external IT vendors and service providers
• Coordinate and complete projects on time and within budget
• Establish and update internal IT policies
• Prepare, maintain and keep updated IT procedures and documentation related to internal processes and platforms
• Oversee and supervise day to day internal support
• Manage security of network, systems, and enterprise information
• Monitor network and systems for performance, security and other issues
• Ensure networks and communications are secure, install software to protect data and coordinate data backup plans
• Install, configure, maintain, upgrade and troubleshoot file, email, and authentication servers, as well as internet access and other networked services

Confidential

Sr. IT Project Manager Consultant

Responsibilities:

• Develop and manage IT Project plans from beginning to end; Defining Project scope, goals and deliverables that support business goals in collaboration with senior management and stake holders Directed and implemented project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Estimate operating budgets for the upcoming fiscal year in regards to IT procurement and deployment
• Managed cross functional team consisting of Technical PMs, developers, QA, architects, business analysts and channel owners. Directed project budget, phase review, requirements, design, and testing and production release
• Coordinated communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed

Confidential

Sr. IT Project Manager Consultant

Responsibilities:

• Work with key partners both internal and external to support ITIL Services and Active Directory Group policies and best practices.
• Directed and implemented project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers
• Assisted Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
• Extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques including best practice with Active Directory and ITIL process.

Confidential

Sr. IT Project Manager Consultant

Responsibilities:

• Directed and managed full SDLC for 3rd party software application
• Responsible for overall budget and financial reporting with budgets up to $1.5 Million
• Responsible for overall AD Directory Replication for new server installs.
• Directed test teams and infrastructure teams including helpdesk operations.
• Held accountable to meet all SLA’s on time
• Responsible for resource allocations for total project as well as regular reviews of staff
• Insure that best practices are used in all aspects of project management

Confidential, West Norriton, PA

Sr. IT Project Manager Consultant

Responsibilities:

• Windows Lync rollout for 30k users replacing WebEx to include maintained AD group policies.
• LDAP server rollouts use it to look up contact info for email.
• Project Life Cycle: Oversaw full Software Development Life Cycle (SDLC) management activities for IT projects covering initiation, planning, design oversight, testing, operations/support, data/voice communications as required for delivery of projects and implementation tasks
• Budget: Delivered on large cross functional projects as well as budget and financial management with budgets in excess of $5M
• BU Management:
• Responsible for collaborating with peers across IT and the Business Units on resource scheduling, delivery and conflict management via weekly team meetings and daily real-time project updates
• Led teams ranging in size from 3 to 20
• Influenced direction using strong presentation skills
• Compliance: Analyzed current processes and procedures, using PEP methodology to support complex integrated plans, to identify automation enhancement opportunities resulting in procedural or resource efficiencies, new revenue streams, evolving compliance with governing entities and corporate mandates
• Business Continuity: Responsible for analyzing and communicating issues and risks to minimize liability
• Management: Strong customer focus with refined teamwork, engagement and leadership skills

Confidential, West Chester, PA

Director of Information Technology

Responsibilities:

• Directed the information technology operations of a $1.3 billion bank on all computer related equipment assuring low cost and efficient operation through effective utilization of personnel and equipment, saving the company $500,000 over a two year period
• Directed and managed all functions of Information Technology and have expertise in SDLC for banking core systems, ATM, online banking, electronic statement, mobile banking, web site development and other banking system integrations
• Responsible for managing all appropriate actions for incident levels
• Implemented $750,000 enterprise upgrade system for organization
• Windows 7 roll out upgrade for 300 users
• Microsoft 10 roll out for 300 users
• Responsible for implementing technology and reducing labor-intensive processes by 32%
• Successfully established and implemented E-commerce program to link company internet site to third-party fulfillment site for marketing new and existing products and services
• Directed all IT functions on new branch openings and closings
• Directed the preparation and maintenance of daily, periodic and annual reports required to carry out functions within the department and managed reporting to top level decision makers on an as needed basis
• Responsible for the administration of local area and wide area networks
• Automated computer-processing activities
• Implemented information technology policies and procedures to include the design of source documents, operational technical guidance, and the formatting of management reports
• Accelerated compliance project encompassing all computer hardware and software platforms, facility service and production equipment, business, partners and company contingency planning delivered on time and $100,000 under budget
• Spearheaded all IT audit functions with internal/external auditors including adherence to Sarbanes-Oxley Act policies, and OCC regulations, AD Group policies, and other network best practices
• Organized and led monthly IT committee meetings with senior staff
• Demonstrated ITSM implementation leadership experience
• Created new policies and corporate procedures including business continuity and disaster recovery
• Developed and implemented IT strategic plans and established annual budgets in support of company business objectives
• Centralized departmental approval process for computer acquisitions while ensuring appropriate expenditure of cooperate funds
• Expert negotiator with both domestic and foreign vendors, building relationships to meet business objectives to support ITIL services for overall architecture, development, implementation, and maintenance of the Active Directory (AD), LDAP.
• Staff of senior network administrators, network administrators, project managers, and helpdesk operations, with 10 direct reports
• Regular reviews of your staff reviews and appraisals
• Motivate, mentor and developed staff for continuous business support.
• Created partnerships with vendors to standardize and centralize company equipment and services
• Negotiated contracts with core vendor and led transition to outsource AS400 for cost of new equipment, auditing and disaster recovery fulfillments over a 7 year period
• Negotiated 5 year contracts with ISP and implemented a fully meshed MPLS solution incorporating 26 sites to enhance communications, services and future growth

Confidential, Blue Bell, PA

Director of IT

Responsibilities:

• Technology Implementation: Implemented a fully meshed IVPN solution incorporating 50 sites globally with 20 direct reports to enhance network connectivity utilizing AD and LDAP.
• Worked extensively with Chinese Telecom and other foreign vendors to enhance and build infrastructure to corporate headquarters
• Converted the company s infrastructure to Active Directory, while upgrading exchange 2003 for 20k users
• Led transition to replace obsolete corporate systems with leading edge systems and clustered systems to provide stability for 20k users
• Worked and built relationships with domestic and international vendors and contracts; extensive foreign and domestic travel (China, London, Germany, Mexico, Canada, US)
• Partner with senior management in project development. Reported to the CIO