SUMMARY:

• I deliver projects on time, on budget, as specified. Analysis through listening, collaboration, thought, and action.
• I translate expectations into projects’ delivery goals, developing business ideas into requirements, then facilitate project teams developing design and implementation plans.
• Experience in ERP from procurement through delivery.
• My methods reflect servant leadership, ITIL, TQM and Lean practices established at Confidential .
• Guided agile teams improving call center performance and developing cloud services as IaaS
• Developed ERP global component interfaces for engineering, sales, and quotes.
• Delivered customer facing web services with Corning using Agile iterative test driven methods.
• Mitigated vendor, quality, and process issues via agile.
• Resolving expectations for 8 clients.

SKILL:

• Adaptive to client tools, processes, and methods, by way of 25 years consulting with 15 clients.
• Develop business processes driving operations and projectsAnalyze data for business and project planning, Extract - Transform-Load for decision making.
• Written and verbal communications skills, developing processes, dialog, decisions, and action.
• Strategy and tactics; Planning & Budgets, Agile mindset, Scrum, & SDLC project methods.
• Relationship builder through one-to-one, cross functional, and Scrum practices.
• Jira, RTC, Service Now, MS Project, Outlook, Word, Excel, PowerPoint, Sharepoint
• Excel, Visio, SQL, Oracle, Sales Force, and ERP systems.

WORK EXPERIENCE:

Confidential, San Antonio, Texas

Scrum master - Project Manager

Tools: Jira, RTC, MS Project, Skype, ServiceNow, Outlook, MS Office. Methods: Scrum, SAFe, Kanban.

Responsibilities:

• Scheduled/used dashboard tools, Tableau presented data and dashboards.
• Developed work plans in Agile formats driven by two portfolios, reflecting the different strategies and objectives of business security (compliance with FFIEC, PCI, …) and IT cloud services.
• Educated product owners and product managers on Agile practices and mindset.
• Scheduled cross functional meetings, resolved or escalated impediments for resolution as needed.

Confidential, San Antonio, Texas

Business Analyst, Business developer

Responsibilities:

• Developed three different emerging business opportunities to decision points with stakeholders.
• NOW, developing “New Markets” proposal for underserved markets in metro areas
• Evolved a solar PV business prospectus, aggregating evolving goals as new, larger investors entered the dialog. In 120 days, our strategic plan, with technology and market portfolios development guided investor in a billion dollar investor decision.
• Researched locales for specific business sites and compliance requirements.
• Established and developed schedule and budget ensuring our business milestones
• Built working relationships with client communities, business partners and stakeholders
• Provided insight on issues through root cause analyses to project stakeholders and executive/senior management

Confidential, St Petersburg, Florida

Project Manager/Agile Leader

Tools: MS Project and Excel.

Responsibilities:

• Developed then implemented launch and rollout plans, working with clients & team to execute.
• Led standups, tracked progress, removed impediments and obstacles.

Confidential, St Petersburg, Florida

Agile Project Manager

Responsibilities:

• Facilitated a fast tracked 10 location divestitures. Fit team focus to business priorities.
• Coached individuals handling a deluge of work washing over their growing MSP.
• Physical Security application challenges overcome via from ticket driven effort. Lesson learned: Balance MSP ticket priorities with the plan, rather than plan from the tickets.

Confidential, St Petersburg, Florida

Senior Project Manager/Agile Leader

Responsibilities:

• Stabilized a 1,000 desktop upgrade project we streamlined project management from 4 to 2 project managers and formalized project reporting to include dashboards, issues and risks. Converted 60 applications to new environment satisfying PCI compliance as Win XP, and exchanger servers expired.
• Analyzed partner relationships adjusting some, discontinuing others.
• Selected effective solutions on processes, problems, and opportunities with IT Ops SMEs
• Developed success metrics, and measured progress using network and system logs.

Confidential, Jacksonville, Florida

Business Analyst/Senior Project Manager

Responsibilities:

• Developed processes and plans to: manage Risks & Issues on an 850-site VoIP project, Train 55 IT staff on VoIP.
• Then planned a 3,000 site transitions from legacy telephony to VoIP. Legacy services crossed the nation included: Centrix, POTS, statewide PBX, and Simple PBX.
• Established a methods to transition to VoIP with milestone objectives for 2014 and later years after researching current telephony platforms serving 12,000 current US sites. Approach and methods outlined portfolios transitioning 5 architectures, with technical debt to accepted VoIP services.
• Built strategy data base, using data gathered from Confidential and Telecom data bases, using SQL, building out a 12,000 site telephony profile with 400,000 phone numbers.

Confidential, Jacksonville, Florida

Project Manager

Responsibilities:

• Blueprinted deployment process for transition of 800 internal sites to VOIP. Managed issues and risks growing out of daily office VoIP upgrades.
• Our success promoted us into big building network upgrades and conversions.
• Established VOIP deployment processes, adjusting regionally to fit Teleco vendor partnerships.
• Monitored project execution delivering business value across 800 sites, 11,500 phones.
• Drove implementation of multiple, complex initiatives, working closely with cross-functional teams to meet multiple weekly milestones.

Confidential, Charlotte, NC

Business Analyst/Project Manager

Responsibilities:

• Expanded video broadcast services from 1 sites. Satisfied service level objectives with programs delivering 4 mergers, maintenance recovering from 6 hurricanes, and 2 technology transitions.
• Develop programs for large office, multi-tenant, and smaller branch Projects chartered, planned, budgeted, scheduled and delivered digital signage, networks, desktops, and new technologies.
• Grew proprietary broadcast service from 1 channel & 1 platform to 6 channels on 4 platforms.
• Reduced scheduling errors by 40%, coordinating 5 vendors and 4 service teams. Reporting to VP of Video Network Administration.
• Organized national rollouts of business TV services (3,000 sites, budget $8 million).
• Designed deployment processes, for lines of businesses mingling in branches.
• Coupled TV broadcast services to desktop.
• Designed/Deployed digital signage to branch offices driving screen arrays from HQ.
• Engaged “virtual site survey” method to match sites with field services talent.
• Designed & implemented site order tracking processes serving 8,000 sites.
• Planned 4 M&A projects, with methods deploying networks, desktops, services for 6130 sites.

Confidential, Jacksonville, FL

Senior Consultant, Project Manager

Responsibilities:

• Established processes to maintain operational relationships with vendors. (Telephony & utilities)
• Developed QA and fulfillment processes for University telephony services.
• Facilitated a schedule reset on a $300 million troubled ERP deployment.
• Facilitated collaboration on creative alternatives to project challenges with subject matter experts
• Negotiated vendor relationship improvements for 3 clients, improving solution delivery times, communications frustrations, and open issues backlogs.
• Removed team obstacles and impediments improving performance, satisfaction, and advancement. Using DMAIC, PDCA, 4 GL (Rational Rose & Coolplex),

Confidential, Raleigh, NC

Application Manager

Responsibilities:

• Increased IT service availability by 120% adopting an application server architecture.
• Reduced year end tax reporting process time by 90%.

Operations Manager

Confidential

Responsibilities:

• Downsized Operations group from 25 to 5 in 14 months for an M&A.
• Optimized computer operations through three manufacturing M&As.
• Improved operations by 50% through hardware, process, and applications improvements.
• Reduced IT service issues by 90% in via Kanban, ITIL, ITSM and Lean methods.