PROFESSIONAL SUMMARY:

Customer - oriented IT Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in and team development.

SKILL:

• Production support for large enterprise systems
• Troubleshooting production problems
• Managerial experience
• Remote technical support
• Cloud Technologies (AWS, Azure and GCP)
• System upgrades
• Team collaboration
• Resource planning
• Risk analysis
• System updates
• Diagnosing issues
• Account management
• Software integration and updates

WORK HISTORY:

Product Manager

Confidential, Warrendale, PA

Responsibilities:

• Supervised five Microsoft Windows administrators in providing excellent customer service to callers requiring assistance for emergency and scheduled maintenance issues
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Worked with technical customers to understand requirements and provide exceptional ongoing service
• Standardized job tasks and trained junior team members on industry best practices and standards
• Maintained flexible schedule and responded to after - hours and weekend emergencies
• Made recommendations regarding information technology infrastructure overhauls
• Rewrote and updated group policy with new domain move and domain level raise
• Managed data backups and disaster recovery operations for several clients with user counts in excess of 500 employees
• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations
• Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting
• Managed windows domain move and raised domain level
• Managed and maintained stability of all network services throughout enterprise
• Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure
• Performed necessary maintenance to support network availability
• Summarized incident resolution for future
• Installed patches and performed backups, system builds and image updates
• Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations
• Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure

Senior Network Administrator

Confidential, Pittsburgh, PA

Responsibilities:

• Implemented corrective plans of action for network performance issues including availability, utilization, and latency
• Met financial requirements by submitting information for budgets and monitored expenses
• Troubleshoot network problems and escalated problems to vendor
• Maintained network performance by performing network monitoring, analysis, and performance tuning
• Established network specifications and analyzed workflow, access, information and security requirements
• Upgraded network by conferring with vendors and developed, tested, evaluated and installed enhancements
• Made recommendations regarding information technology infrastructure overhauls
• Resolved issues and escalated problems with knowledgeable support and quality service
• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
• Set up user accounts, permissions and passwords and defined network policies and procedures
• Monitored network performance, availability, utilization, throughput, and latency

Network Operations Center Manager

Confidential, Pittsburgh, PA

Responsibilities:

• Worked with network administrators to resolve connectivity and availability problems, improve operations and provide exceptional customer service
• Managed billing process
• Managed server and network monitor system
• Build and configure new servers. Both physical and virtual
• Planned, coordinated and implemented network security measures
• Diagnosed and resolved hardware, software and network problems and replaced defective components
• Installed patches and performed backups, system builds and image updates
• Managed and maintained stability of all network and wireless services throughout enterprise
• Participated in on - call rotations during holidays, weekends and overnights to handle emergency network situations
• Prepared productivity reports for IT director
• Summarized incident resolution for future
• Logged, resolved and escalated on-site and off-site issues
• Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure
• Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting
• Monitored stability of network and wireless services to ensure comprehensive stability
• Trouble-shoot failed drives, warnings and unscheduled reboots
• Oversaw patch testing and deployment, script network software pushes and uninstalls
• Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure
• Collaborated with network administrator in moving private folders to new exchange servers, including off-site secondary locations
• Researched and recommended network products, services, protocols and standards for network development
• Performed necessary maintenance to support network availability
• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations

Senior Network Administrator

Confidential, McMurray, PA

Responsibilities:

• Troubleshoot network problems and escalated problems to vendor
• Upgraded network by conferring with vendors and developed, tested, evaluated and installed enhancements
• Maintained network performance by performing network monitoring, analysis, and performance tuning
• Implemented corrective plans of action for network performance issues including availability, utilization, and latency
• Made recommendations regarding information technology infrastructure overhauls
• Trained junior members of IT team regarding network security and troubleshooting of data circuits
• Designed and implemented new server standards for core business services
• Managed firewall, network monitoring and server monitoring both on - and off-site
• Coordinated with systems partners to finalize designs and confirm requirements
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work

Senior Network Administrator

Confidential, Bridgeville, PA

Responsibilities:

• Recommended network security standards to management
• Aligned office departments and increased inter - department communication and data sharing
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
• Designed and implemented new server standards for core business services
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
• Managed firewall, network monitoring and server monitoring both on- and off-site
• Trained junior members of IT team regarding network security and troubleshooting of data circuits
• Recommended architectural improvements, design solutions and integration solutions
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support

Network Administrator

Confidential, McMurray, PA

Responsibilities:

• Managed data backups and disaster recovery operations for 500+person company
• Monitored stability of network and wireless services to ensure comprehensive stability
• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations
• Ensured continuity of computer and telephone system services for users through technical expertise, assistance and project coordination
• Managed and maintained stability of all network and wireless services throughout enterprise
• Researched and recommended network products, services, protocols and standards for network development
• Managed windows domain move and raised domain level
• Oversaw patch testing and deployment, script network software pushes and reinstalls
• Planned, coordinated and implemented network security measures
• Participated in on - call rotations during holidays, weekends and overnights to handle emergency network situations
• Collaborated with network administrator in moving private folders to new exchange servers, including off-site secondary locations
• Configured, monitored and maintained email applications and virus protection software
• Increased domain levels by closely managing windows domain move