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Senior Program Manager Resume

SUMMARY:

Results - oriented senior manager with a track record of successful delivery in a variety of operational and technical environments. A collaborative leader with focus on implementing effective change, developing teams, supporting stakeholders and identifying opportunities to leverage technology.Strategic Planning KPI & Program Management Budget / ROI planning Continuous Process Improvement & Change Management Business Process Reengineering PMO & Governance Waterfall to agile transition

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

  • Managed strategic / tactical projects at this multinational retailor
  • Establish task / project level reporting across a geographically diverse company
  • Establish enterprise standards for PMO
  • Manage transition from Waterfall to agile development methodology / Scrum Master / agile Coach
  • Agile / CI-CD development strategies
  • Big Data Analytics / Dashboard design and Metrics- (Atrenity, ElasticSearch)
  • Collaborate on emerging technologies - Biometrics
  • Collaborate on the formulation of a future state vision seamlessly integrating online/ instore customer experience
  • Offshore / Onshore team management

Management Consultant

Confidential

Responsibilities:

  • Evaluate start up architecture & develop vision for future state / “Effectiveness of Technology” Review
  • Evaluate e-commerce site / Payment Strategies / provide recommendations for improvement
  • Develop recruiting, training and Business Development strategies to support ongoing operations
  • BI / Analytics / Decision Support systems
  • Coordinate with software / web development team to manage solution delivery
  • Review of B2B / Enterprise client contracts to ensure compliance, quality, and longevity
  • Internal Controls / Risk Analysis / Mitigation Strategies / Change Management
  • Monetization Strategies / VC

Independent Verification & Validation / Quality Senior Program Manager

Confidential

Responsibilities:

  • Managed Operational / Software development compliance with documented standards
  • Developed and implemented comprehensive Quality Assurance Surveillance and Risk Management Plans
  • ERP (PeopleSoft) requirements development & Business Process Reengineering / RFP issuance
  • Enterprise Architecture (As Is / To Be) - DODAF
  • Extensive interaction with partner systems at DFAS (ADS, DJMS, DDMS, Work-Flow, IPAC, DBMS)
  • Expert user knowledge of Contractor Billing and work tracking through Wide Area Work Flow (WAWF)
  • Managed application development effort utilizing Oracle “Policy Automation” tool (OPA)
  • Reviewed and modified DFAS web content to ensure consistency across all channels of communication
  • Annual savings in excess of $11.6M through operational improvements
  • Decreased costs by 19% in assigned operational areas while enhancing productivity

Independent Verification & Validation IT Project Manager

Confidential

Responsibilities:

  • Established PMO to institutionalize best practices, KPI and status reporting
  • Returned under-performing program to compliance improving performance by 15%, and abandon rates by 10%.
  • ROI Modelling for continuous improvement initiatives
  • ERP implementation review / Lessons Learned
  • Assisted with SSAE 16 audit results for Service Providers

Operations & Governance Senior Portfolio Manager

Confidential

Responsibilities:

  • Established and Managed PMO for DoD program transition to private sector
  • Development, tracking and reporting of contractual performance measures (SLA)
  • Developed Technology Road Map, SDLC and Change Management strategy
  • Disaster recovery planning / Risk analysis and mitigation
  • Capacity Modelling, Process Simulation, Statistical Analysis
  • Program Manager for CRM project - 180 seat call center serving over two million calls per year
  • Experience with negotiating and managing third party vendors and sub-contracts / Review of SSAE 16 audits
  • Managed seven “Unqualified” opinions by DoD IG Utilizing GAAP / GAGAS

IT Quality Assurance Lead

Confidential

Responsibilities:

  • Maximized control of portfolio of federally guaranteed student loans supporting +1,200 educational institutions
  • Co-developing annual audit plan with ED Inspector General utilizing GAAP / GAGAS
  • Managed the team delivering 1st award-winning web presence for Department of Education (eGov)

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