Senior Program Manager Resume

SUMMARY:

Results - oriented senior manager with a track record of successful delivery in a variety of operational and technical environments. A collaborative leader with focus on implementing effective change, developing teams, supporting stakeholders and identifying opportunities to leverage technology.Strategic Planning KPI & Program Management Budget / ROI planning Continuous Process Improvement & Change Management Business Process Reengineering PMO & Governance Waterfall to agile transition

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

Managed strategic / tactical projects at this multinational retailor
Establish task / project level reporting across a geographically diverse company
Establish enterprise standards for PMO
Manage transition from Waterfall to agile development methodology / Scrum Master / agile Coach
Agile / CI-CD development strategies
Big Data Analytics / Dashboard design and Metrics- (Atrenity, ElasticSearch)
Collaborate on emerging technologies - Biometrics
Collaborate on the formulation of a future state vision seamlessly integrating online/ instore customer experience
Offshore / Onshore team management

Management Consultant

Confidential

Responsibilities:

Evaluate start up architecture & develop vision for future state / “Effectiveness of Technology” Review
Evaluate e-commerce site / Payment Strategies / provide recommendations for improvement
Develop recruiting, training and Business Development strategies to support ongoing operations
BI / Analytics / Decision Support systems
Coordinate with software / web development team to manage solution delivery
Review of B2B / Enterprise client contracts to ensure compliance, quality, and longevity
Internal Controls / Risk Analysis / Mitigation Strategies / Change Management
Monetization Strategies / VC

Independent Verification & Validation / Quality Senior Program Manager

Confidential

Responsibilities:

Managed Operational / Software development compliance with documented standards
Developed and implemented comprehensive Quality Assurance Surveillance and Risk Management Plans
ERP (PeopleSoft) requirements development & Business Process Reengineering / RFP issuance
Enterprise Architecture (As Is / To Be) - DODAF
Extensive interaction with partner systems at DFAS (ADS, DJMS, DDMS, Work-Flow, IPAC, DBMS)
Expert user knowledge of Contractor Billing and work tracking through Wide Area Work Flow (WAWF)
Managed application development effort utilizing Oracle “Policy Automation” tool (OPA)
Reviewed and modified DFAS web content to ensure consistency across all channels of communication
Annual savings in excess of $11.6M through operational improvements
Decreased costs by 19% in assigned operational areas while enhancing productivity

Independent Verification & Validation IT Project Manager

Confidential

Responsibilities:

Established PMO to institutionalize best practices, KPI and status reporting
Returned under-performing program to compliance improving performance by 15%, and abandon rates by 10%.
ROI Modelling for continuous improvement initiatives
ERP implementation review / Lessons Learned
Assisted with SSAE 16 audit results for Service Providers

Operations & Governance Senior Portfolio Manager

Confidential

Responsibilities:

Established and Managed PMO for DoD program transition to private sector
Development, tracking and reporting of contractual performance measures (SLA)
Developed Technology Road Map, SDLC and Change Management strategy
Disaster recovery planning / Risk analysis and mitigation
Capacity Modelling, Process Simulation, Statistical Analysis
Program Manager for CRM project - 180 seat call center serving over two million calls per year
Experience with negotiating and managing third party vendors and sub-contracts / Review of SSAE 16 audits
Managed seven “Unqualified” opinions by DoD IG Utilizing GAAP / GAGAS

IT Quality Assurance Lead

Confidential

Responsibilities:

Maximized control of portfolio of federally guaranteed student loans supporting +1,200 educational institutions
Co-developing annual audit plan with ED Inspector General utilizing GAAP / GAGAS
Managed the team delivering 1st award-winning web presence for Department of Education (eGov)

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