SUMMARY:
Results - oriented senior manager with a track record of successful delivery in a variety of operational and technical environments. A collaborative leader with focus on implementing effective change, developing teams, supporting stakeholders and identifying opportunities to leverage technology.Strategic Planning KPI & Program Management Budget / ROI planning Continuous Process Improvement & Change Management Business Process Reengineering PMO & Governance Waterfall to agile transition
PROFESSIONAL EXPERIENCE:
Confidential
Senior Program Manager
Responsibilities:
- Managed strategic / tactical projects at this multinational retailor
- Establish task / project level reporting across a geographically diverse company
- Establish enterprise standards for PMO
- Manage transition from Waterfall to agile development methodology / Scrum Master / agile Coach
- Agile / CI-CD development strategies
- Big Data Analytics / Dashboard design and Metrics- (Atrenity, ElasticSearch)
- Collaborate on emerging technologies - Biometrics
- Collaborate on the formulation of a future state vision seamlessly integrating online/ instore customer experience
- Offshore / Onshore team management
Management Consultant
Confidential
Responsibilities:
- Evaluate start up architecture & develop vision for future state / “Effectiveness of Technology” Review
- Evaluate e-commerce site / Payment Strategies / provide recommendations for improvement
- Develop recruiting, training and Business Development strategies to support ongoing operations
- BI / Analytics / Decision Support systems
- Coordinate with software / web development team to manage solution delivery
- Review of B2B / Enterprise client contracts to ensure compliance, quality, and longevity
- Internal Controls / Risk Analysis / Mitigation Strategies / Change Management
- Monetization Strategies / VC
Independent Verification & Validation / Quality Senior Program Manager
Confidential
Responsibilities:
- Managed Operational / Software development compliance with documented standards
- Developed and implemented comprehensive Quality Assurance Surveillance and Risk Management Plans
- ERP (PeopleSoft) requirements development & Business Process Reengineering / RFP issuance
- Enterprise Architecture (As Is / To Be) - DODAF
- Extensive interaction with partner systems at DFAS (ADS, DJMS, DDMS, Work-Flow, IPAC, DBMS)
- Expert user knowledge of Contractor Billing and work tracking through Wide Area Work Flow (WAWF)
- Managed application development effort utilizing Oracle “Policy Automation” tool (OPA)
- Reviewed and modified DFAS web content to ensure consistency across all channels of communication
- Annual savings in excess of $11.6M through operational improvements
- Decreased costs by 19% in assigned operational areas while enhancing productivity
Independent Verification & Validation IT Project Manager
Confidential
Responsibilities:
- Established PMO to institutionalize best practices, KPI and status reporting
- Returned under-performing program to compliance improving performance by 15%, and abandon rates by 10%.
- ROI Modelling for continuous improvement initiatives
- ERP implementation review / Lessons Learned
- Assisted with SSAE 16 audit results for Service Providers
Operations & Governance Senior Portfolio Manager
Confidential
Responsibilities:
- Established and Managed PMO for DoD program transition to private sector
- Development, tracking and reporting of contractual performance measures (SLA)
- Developed Technology Road Map, SDLC and Change Management strategy
- Disaster recovery planning / Risk analysis and mitigation
- Capacity Modelling, Process Simulation, Statistical Analysis
- Program Manager for CRM project - 180 seat call center serving over two million calls per year
- Experience with negotiating and managing third party vendors and sub-contracts / Review of SSAE 16 audits
- Managed seven “Unqualified” opinions by DoD IG Utilizing GAAP / GAGAS
IT Quality Assurance Lead
Confidential
Responsibilities:
- Maximized control of portfolio of federally guaranteed student loans supporting +1,200 educational institutions
- Co-developing annual audit plan with ED Inspector General utilizing GAAP / GAGAS
- Managed the team delivering 1st award-winning web presence for Department of Education (eGov)
