SUMMARY:

Master’s educated project management professional with extensive experience providing leadership and direction to drive the achievement of key organizational project - related goals and objectives. Unique in the ability to combine project management best practices with overall business intelligence, implementing strategy to see large-scale, high impact projects through from inception through to successful completion. Able to develop and maintain strong, long-term relationships with business partners and project stakeholders based on open lines of communication and leveraged to draw alignment with key project initiatives. Recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments.

AREAS OF EXPERTISE:

• Project Lifecycles
• Resource Allocation
• Technical Documentation
• Agile & Waterfall Methodology
• Project Management Best Practices
• Risk Mitigation & Management
• Stakeholder Communication
• System Migrations
• Strategy & Execution
• Project Requirements
• Change Management
• Budget Management

PROFESSIONAL EXPERIENCE:

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Direct, assign responsibilities and scope of authority, and coordinate activities of project personnel to ensure projects progress on schedule and within budget.
• Maintain team project plans and monitor the progress status of teams and individual members
• Oversee the overall planning, coordination, execution, and completion of assigned projects and strategic initiatives.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Define, develop, and execute project plans specifying goals, strategy, resources, scheduling, identification of risks, contingency plans according in collaboration with the PMO methodology and process, ensuring project goals are met on time and on budget
• Consult with management to review project proposals, risk analysis, and resources needed to accomplish projects
• Prepare project status reports using established standards for project reporting and documentation

SENIOR PROGRAM MANAGER

Confidential, NC

Responsibilities:

• Manages multiple medium to large-sized projects or a single highly complex project.
• Accountable for ensuring that deliverables from business and technology partners are produced and approved according to multiple project schedules. This includes requirement documents, functional and technical design documents, test plans, etc.
• Proactively identifies and manages project risks and dependencies and raises awareness around projects across the portfolio.
• Accountable for the development of business processes to ensure business readiness at project completion.
• Responsible for ensuring timely, accurate, and clear communication is provided to our customers and members.
• Accountable for and leads other project managers on highly complex projects.
• Has extensive interaction with senior leadership within the customer.
• Determines and coordinates the sharing of leveraged resources among projects.
• Identifies opportunities and makes recommendations for project management process improvements.
• Responsible for developing, refining, and monitoring the project budgets throughout the project life cycles.
• Manages budgets to hours and dollar allocations to the approved amounts in accordance with financial processes.

PROJECT MANAGER

Confidential, Troy, MI

Responsibilities:

• Manage both highly visible internal and external project including individuals for programs and projects involving department or cross-functional teams focused on project delivery and programs in a completed state
• Followed and met Key Performance Expectations (KPEs) for this role.
• Foster a culture of accountability/Promote collaboration within the team.
• Maintain, reinforce and hold others accountable for corporate values, mission and vision.
• Identify process improvement opportunities and establish a “continuous improvement” mindset.
• Prepares detailed project plans, risk assessments, timelines and schedules to meet project objectives.
• Establishes project scope, implementation schedule and cost objectives in conjunction with other functional groups.
• Supports and implements new and existing policies and procedures.
• Works collectively with internal business partners to achieve program objectives, which may include review of operations procedures, providing information for script development, etc.
• Measure, monitor and track results of project deliverables.
• Utilize consistent best-practice project planning and status reporting per established standards and procedures.
• Responsible for day-to-day client communications.
• Consults with client to assist with defining project needs and ensures successful delivery of agreed-upon requirements.
• Accountable for completion of client deliverables.
• Complete quality assurance review of deliverables in connection with calculations and data loads.
• Collaboratively work with sales to provide full transparency of project status.
• Manage project budgets including project financial reporting and review as required.
• Manage assigned resources to maximize productivity and utilization.
• Managed client/server installations and relocations for all new acquired businesses
• Created budget for client/server equipment purchase, installation or relocation for projects.
• Collaborated with other units to develop, implement and maintain standards for the client/server environment.
• Participated in the creation, modification and execution of IT Infrastructure project tasks, including client/server

PROJECT MANAGER

Confidential, Lansing, MI

Responsibilities:

• Manage both highly visible internal and external project including individuals for programs and projects involving department or cross-functional teams focused on project delivery and programs in a completed state.
• Develop detailed departmental plans including business, production and organizational priorities and interpret internal and external business issues, recommending solutions and best practices.
• Make critical decisions guided by resource availability and functional objectives while holding domestically and partial international project accountability.
• Oversee project schedules and budgets in addition to continually monitoring project and program initiatives through successful delivery.
• Organize project activities that require interdepartmental meeting and continual communication to ensure project completion both on schedule and within budget.
• Delegate the work of technical personnel including systems analysts and programmers, providing support and interpreting project instructions and objectives as needed.
• Direct the activities of project support staff and sub-contractors, ensuring that the appropriate resources are allocated correctly to ensure project success.
• Work to ensure the ongoing process/system capability associated with projects, managing changes required to meet and/or exceed the expectations established in the project designs.
• Supported business process mapping, ensuring efficiency including JAD, the creation of business flows and risk management related to process changes.

PROJECT MANAGER

Confidential, Lansing, MI

Responsibilities:

• Managed a number of projects in alignment with the Project Management Office (PMO) strategy while training, coaching and mentoring less senior team members in project execution.
• Worked in collaboration with cross-functional business leaders to establish goals and correctly prioritize opportunities.
• Led in terms of process identification, working to identify process changes necessary to align the application to organizational business goals.
• Partnered with the business and technical teams to ensure that the applications delivered met the business needs related to performing the daily functions of the end-user.

SENIOR PROJECT/PRODUCT MANAGER

Confidential, Lansing, MI

Responsibilities:

• Supported the project manager in managing programmers that development and implemented a customer information system.
• Developed detail project plans for multiple projects managed simultaneously, resulting in the increased visibility of inter-project dependencies and improved development efficiency.
• Proactively worked to identify project risks, creating project status reports and communications as needed.
• Led the development and management of budgets, determined project scope, serving as a liaison between clients and staff and ensuring project objectives were met throughout the project lifecycle.
• Worked in collaboration with senior management and sales teams regarding project development, pre-sales meetings with clients and the definition of enterprise architecture.
• Identified key project stakeholders, working to develop a full understanding of their expectations for project success.

PROJECT MANAGER

Confidential, Clearwater, FL

Responsibilities:

• Led projects, ensuring alignment with the Project Management Office (PMO) strategy and coaching and mentoring less senior team members in the execution of all projects.
• Worked in collaboration with cross-functional business leaders to establish goals and to prioritize opportunities while supporting team members and leaders in making cost/benefit decisions.
• Guided multi-disciplinary technology and operational teams to achieve project objectives for medium size projects consisting of budgets as high as $3M and 10 project team members.
• Continually monitored projects for risks and issues, working the management to resolve critical resource conflicts.
• Managed business case development and requirements gathering, developed, documented and managed scope and managed project schedules.
• Oversaw the completion of project tasks and customer relationships in addition to providing status updates and reports at the project level.

FUNCTIONAL PRODUCT SPECIALIST CONSULTANT/Business Analyst

Confidential, Clearwater, FL

Responsibilities:

• Worked in collaboration with the Center of Excellence (PMO) for PwC to deliver a global SharePoint platform solution.
• Partnered with the Information Technology Global Advisory team to develop requirements for using the platform and with the IT Chief Technical Officer’s team to understand the security, back-up and audit requirements.
• Translated business requirements for use by the IT Solutions Architect (SA), User Interface (UI) Developers to develop the proposed API interface standards for the SharePoint platform solution.
• Teamed with Project Managers and Solutions Architects to identify the requirements for a data consumption application, SharePoint 2016.
• Developed both technical and business requirements for PwC territories looking to utilize the SharePoint platform.
• Successfully mitigated risk factors through careful analysis of financial and statistical data while anticipating and managing change in an effective manner in rapidly evolving global business environments.
• Supported business process mapping, ensuring efficiency including JAD, the creation of business flows and risk management related to process changes related to the SharePoint platform.
• Experience with creation and modification of SharePoint workflows using SharePoint Designer (2013, 2010) and K2.
• Used K2 create applications using forms, workflow, data and reports to promote collaboration and reusability.

PROJECT MANAGER

Confidential, Clearwater, FL

Responsibilities:

• Selected specifically to establish project plans and manage project strategy according to Project Management Body of Knowledge (PMBOK) guidelines for Agile Information Technology software implementations in line with Medicaid Information Technology Architecture (MITA) standards.
• Produced an enterprise solution for Medicaid Home and Community Based Services (HCBS) programs while managing budgets as high as $2M and cross-functional teams of 15 developers, programmers, analysts and network specialist.
• Worked in collaboration with stakeholders and project team members to accurately project costs, mitigate risk and deliver on-time high quality implementations.
• Coordinated activities related to the design, development and implementation of a new version of Medicaid Wavier PHP cloud-based software for placement in the Amazon.gov cloud.
• Partnered with business and technical teams to ensure the application met the business needs related to performing daily functions of the end-user for HCBS waivers.
• Documented technical requirements for procurement processes and performed GAP analysis of current systems for the functionality of the HCBS waiver application.
• Managed all activities performed by the team, ensuring monthly batch processes were completed and that all rejected claims were corrected and resubmitted.