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Leader, Sr. Technical Project Manager Pmo / Scrum Master Resume

San Diego, CA

SUMMARY:

  • Leader, Sr. IT Technical Project Manager PMO, Scrum Master
  • Project Management Professional (PMP) Certified
  • Scrum Master (CSM) Certified
  • Scrum, Agile and Kanban Methodology Certified
  • SAFe Practitioner (SP SAFe) Certified
  • Six Sigma Green Belt Certified
  • Bachelor’s Degree, IT Information Systems Management
  • Lead, manage and mentor five Direct Reports within current role, as Lead PMO Manager for IT Software and Infrastructure Projects.
  • Over 15 years of experience as an IT Technical Project Manager and over 8 years of experience as an IT Scum Master on Scrum/Agile/Kanban projects and directly managing Software, Hardware, Networking and Infrastructure Projects of significant scale and complexity including multiple sub - teams, financial project management, and cross-divisional staff involvement.
  • Well versed in Waterfall, Agile, Scrum and Kanban methodologies. Responsible for full System Life-Cycle Development, requirements gathering and business requirements for SW/HW concepts, networking & communication on infrastructure and front-facing website oriented programs, and managing Cloud-based systems (AWS, etc.). Project Lead on setup, development configuration, integration, test and go-live of project applications. Translated requirements into team task, user-stories and best-practice solutions. Responsible for project control management, order operations and exception management, reporting & information management.
  • Performed comprehensive project management activities including: defining work and breakdown structures (WBS), cost planning, project approach and execution responsibilities, change management, communications planning, project scheduling, contract proposals and statement of work (SOW) submittals.
  • Provided additional PMO related tasks, such as tracking and reporting deliverables, analytical reporting and documentation, financial forecasting, client meeting face-to-face interaction, client billing and processing, purchase order requests and invoicing, etc.
  • Additional experience includes Business Systems Analyst and Account Manager roles, on CMMI Level 3 and ISO 9001 compliance based projects.

SKILL:

  • Leader of IT PMO, with Direct Reports
  • Over 8 years experience as a Scrum Master, and in defining and managing programs across multiple teams, via Scrum, Agile, Kanban methodologies.
  • Extensive experience with Atlassian Portfolio, JIRA, Confluence, Salesforce, ServiceNow, SharePoint, HipChat, Splunk, Oracle and other enterprise applications.
  • Extensive experience running both Customer Facing Systems/Websites and Infrastructure projects, and very proficient with WordPress, CMS, Java, JavaScript, C++, C#, HTML and SQL programing languages.
  • Effectively able to communicate to business leaders and customers, and work with business, engineering, infrastructure, operations, architecture and management.
  • Provides combination of business, project management and technical skills.
  • Knowledgeable on providing the right amount of information and insights to the business teams and able to dive deep to have a thorough understanding of the technical projects and associated dependencies.
  • Proven ability to quickly earn the trust of sponsors and key stakeholders; motivate teams; resolve conflict; execute with limited information and ambiguity.
  • Comfortable juggling competing priorities and handling ambiguity, and thriving in an agile and fast-paced environment on highly visible projects and initiatives.
  • Ability to navigate a highly matrixed organization effectively.
  • Experience with agile, scrum, waterfall program management methodologies.
  • Experience in a customer service organization.
  • High level of comfort communicating effectively across internal and external organizations.
  • Extensive experience with Microsoft tools, and a Certified Microsoft Office Suite Professional (MS Outlook, Word, Excel, OneNote PowerPoint, Access, Visio, and Project).

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Leader, Sr. Technical Project Manager PMO / Scrum Master

Responsibilities:

  • Lead, manage and mentor five Direct Reports within current role, as Lead PMO Manager for IT Software and Infrastructure Projects.
  • Scrum Master and Project Leader on multiple IT projects (application, hardware, software, infrastructure, technical devices), across varying IT groups.
  • Responsible for building and maintaining relationships with large and small enterprise customers, with a focus on quality and speed of deliverables. Customer and stakeholder management focused. Day-to-day project management activities based on data engineering and data platforms. Quick and efficient problem-solving, and verbal and written communication to Business. Very hands-on mentality.
  • Serve customers domestically within the US and also Internationally
  • Managing technical projects
  • Driver of business processes and customer use cases
  • Many projects related to design and implementation of varying data platforms
  • Focus on leading results and quality based on customer needs
  • Agile and Scrum methodology driven
  • Intake/analysis of use cases for the team
  • Daily planning of work, tracking progress, reporting, and impediment removal
  • Preparing and chairing typical Scrum meetings and steering team meetings with senior management
  • Daily/weekly reporting and updates to Management and Business Owners
  • Lead and work closely with team members and the IT organization as a whole
  • You are well acquainted with IT terminology, IT Infrastructure knowledge
  • Setup and run multiple agile teams
  • Extensive use of Atlassian suite, Microsoft Office suite

Confidential, San Diego, CA

Technical Project Manager / Scrum Master / Systems Analyst

Responsibilities:

  • Defining business processes, functional requirements definition and functional design
  • Overall team leadership and project management
  • Managing Customer Facing Products on Cloud-based architecture, such as Amazon Web Services (AWS)
  • Lead on all Agile software development methodologies and processes, specifically Scrum and Kanban in a fast-paced environment
  • Managing scope, resources, and customer expectations with routine reporting
  • Supporting quality assurance and production support processes

Confidential, Reston, VA

Technical Project Manager

Responsibilities:

  • Directed large-scale, complex software and online projects, often involving multiple matrix partners.
  • Identify, mitigate, and prioritize, manage and resolve project issues, constraints, dependencies and risks.
  • Created and manage overall plan/roadmap, to include all project tasks and dependencies.
  • Defined and managed program success factors.
  • Coordinated cross-org team, proactively ensuring that teams are "in sync" in terms of communication, schedules, issues, etc.
  • Facilitated decision making with stakeholders, balancing the needs of different constituencies and facilitating consensus.
  • Identified, mitigated, prioritized, managed resolution of project issues, constraints, dependencies and risks. Proactively identified risk areas and critical items to be done to keep projects on track.
  • Championed and key contributors of continuous improvement of PM best practices, using innovative ideas to increase effectiveness of organization.
  • Managed mostly high priority projects in terms of complexity, risk, and/or business criticality while managing multiple projects Confidential a given time, juggling activities and priorities accordingly.
  • Facilitated resolution of technical issues, interpreting technical information and present/speak the information to different audiences (business owner, etc.), conveying the message in a way the audience can understand.
  • Provided understanding process, potential issues, consequences of changes during Software Development Lifecycle
  • Gauged severity of technical issues.

Confidential, Arlington, VA

Technical Project Manager, PMO

Responsibilities:

  • Driver on all System Development Life-Cycle (SDLC), Work Breakdown Structure (WBS) milestones, schedules and deliverables.
  • Developed long term and short term project activities.
  • Evaluated and performed assessment on all development and network operations pertaining to projects.
  • Tracked funding allocation and built revenue of customer driven products. Captured and prepared strategies for all customer requirements.
  • Prepared funding documentation and procurement guidance packages for Confidential performer contracts.
  • Monitored and reported program budget and financial performance to ensure that all contractual goals and objectives were met.
  • Liaison between Confidential Technical Subject Matter Experts (SME’s) and the Op Liaisons. Responsible for making recommendations based on a thorough knowledge of all business issues related to the program. Complied with procedures, processes, and handling of classified procurement guidance documents within the Agency.
  • Gathered requirements, planned, analyzed and managed research and technology applications with large scope and complexity.
  • Provided other duties, such as coordinating planning and conferences, meetings, and source selections to include the preparation and presentation of financial information for briefings, presentations, and status reports.
  • Proficient with Excel, Project, Word, Outlook and PowerPoint, as well as the current financial systems and processes within the Agency, working within an active Secret clearance environment, compliant under CMMI Level 3 and ISO9001 guidelines.

Confidential, Vienna, VA

Program/Project Manager

Responsibilities:

  • Responsible for all aspects of the development and implementation on technical, software/hardware and networking projects. Provided management support for builds and point of contact for long-term customer requirement driven SW/HW, networking and large-data products.
  • Responsible for full system life-cycle Development gathering and defining business requirements for strategic programs, translating requirements into best-practice implementation solutions. Acted as lead for proper setup, development configuration, integration, test and go-live of process applications. Responsible for project control management, marketing & product data sales opportunity management, order operations and exception management, reporting & information management.
  • Performed comprehensive project management activities including: work and breakdown structures (WBS), cost planning, project approach and execution responsibilities, change management, communications planning, project scheduling, contract proposals and statement of work (SOW) submittals. Provided tasks of tracking and reporting deliverables, analytical reporting and documentation, financial forecasting, client meeting face-to-face interaction, client billing and processing, purchase order requests and invoicing, and other PMO related tasks.
  • Provided Systems Developmental Life Cycle analysis, requirements gathering, documentation and reporting. Develop weekly status reports to client, project scheduling and forecasting methodologies. Maintain project SharePoint server.
  • Maintaining procedures and documentation for current contracts to be CMMI Level 3 and ISO9001 compliant, and perform internal program audits and quality assurance reporting. Some Quality Assurance (QA) and Change Management (CM) work required. Coordinated frequently with management team and contract staff in resolving and tracking compliance issues and corporate policies.
  • Other ad-hoc tasks included: responsibilities of timesheet approval, new-hire orientation and on boarding, submitting SF85P and SF86P background requests. Processing yearly employee performance appraisals and submissions. With frequent use of the MS Office Suite (Outlook, Excel, Word, Project, Access, PowerPoint).

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