Tele -Connect Specialist /Project team Member Resume

PROFESSIONAL SUMMARY:

A dynamic, team - spirited, and performance-driven professional, with over a decade of rich experience in the operations and Project Management field. An ITIL V3 and cobit5 certified professional. An Adept multitasker who can work on different teams as well as bring a high number of projects to completion with accuracy and professionalism.
Proven ability to learn new functional and technical tools.
Excellent problem-solving skills-Strong thinking process with the ability to apply creative solutions
Thrives in a highly collaborative environment with a strong commitment to operational excellence
Excellent Communication Skills - ability to interact with different teams & stakeholders in a multi-cultural environment. Excellent requirement gathering ability
Good analytical skills - Analytical thinking, attention to detail and, problem-solving abilities.
General knowledge of IT functions, technologies, services, and their relationship with compliance requirements.
Broad understanding of server, storage, PC and network technologies as it relates configuration management activities.
Excellent systematic problem-solving skills, ability to listen to customers and understand their needs
Strong desire to learn and work with many aspects of the ServiceNow application
Good facility with ITIL V3 processes and life cycles- Incident management, Problem management
Good grasp of automated database reporting tools, attention to details.
Knowledge of COBIT 5 Framework ISO 27001 And HIPPA laws.
Understanding of Agile methodology.
Proficient in Microsoft Office applications- Excel, Word, PowerPoint, Access and outlook, PC/laptops (Windows 10), Virtual desktop, Outlook web application (OWA), SharePoint. Personal, Service Now, Tableau, Visio, MS project, CRM tools (Salesforce, ERP)
Business improvement process and workflow improvement,

PROFESSIONAL EXPERIENCE:

Tele -Connect Specialist /Project team Member

Confidential

Worked closely with Senior project to ensure 100% of assigned project was on time.
Collaboration: works collaboratively to build and establish solid working relationships by providing on-time, accurate, and quality reporting to peers, upper management, and customers. Builds and maintains a strong working knowledge of the business areas while building a strategic work relationship.
Track and ensure all audit and assessment reports are entered into ServiceNow
Developed project timelines that allowed team members achieve goals on every project
Recognize problems and determine the root cause analysis.
Reporting and Analysis: use different tools such as SharePoint, Crystal report and ServiceNow to enter data and for creating reporting to support business functions
Served as a liaison for vendors
Collects, compiling and interpreting business data and documenting reports.
Enter incident reports and data into ServiceNow .
Serve as a business liaison between client and project teams.
Work with the change manager to develop and document IT service management policies, processes, and procedures based on ITIL best practices.

Account Manager II

Confidential

Managed a team of eight employees.
Ensured all service process deviations and reviewed CAPA are in the compliance tool.
Created test plan, test approach and test scripts based on requirements
Ensured employees has the resources needed to support all work initiatives
Worked with customers to collect information about problems whiles walking customers through diagnostic procedures to determine the source issues.
Provided support to end-users.
Supported the development of standard operating procedures, Knowledge Based articles for the various projects.
Assisted with new process management software tool PEGA (BPM) project

Project Manager

Confidential

Managed projects by planning, initiating, implementing, budgeting, scheduling, and ensuring scheduled timelines were met.
Developed different Standard operating procedures for staff members and coached users.
Performed root cause analysis to determine the cause of a problem to improve processes.
Identified process improvement projects and implemented changes.
Developed a business process model for staff members.
Developed solution by preparing and evaluating alternative workflow solutions.
Developed and updated software and released documentation. Develop software release notes.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship