SUMMARY:

• Certified SAFe 4 Agilist and Project Management Professional (PMP) with 10 + years of Project Management experience using Agile and Waterfall methodologies.
• Certified Scrum Master with servant - leadership capabilities.
• Proven ability to lead projects in Fortune 100 companies across Banking & Financial, Automotive and Healthcare/Insurance domains.
• Adept at leading all phases of diverse technology projects keeping timeline and budgetary targets.
• 18+ years of extensive experience in the IT industry.
• Proficient in the Project Management processes & Knowledge Areas - Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk and Procurement.
• Proficiency in the analysis and data modelling/data mapping of complex business processes with Visio or similar tools.
• Highly skilled in executing medium to large-scale projects with budgets ranging from $10K to $5M. Managed teams ranging 10 to 30 resources.
• Ability to co-ordinate effectively with project stakeholders.
• Ability to handle projects through checkpoints and project governance.
• Experience working in environments with a mix of onsite-offshore associates and contractors.
• Subject matter expertise in Prepaid cards, reloadable cards and Gift cards. Extensive Knowledge in Banking & Financial domain with understanding in Cards and Payments, Capital Market, Investments.

TECHNICAL SKILLS:

Business Modeling Tools: MS Visio.

Software Methodologies: SDLC, Agile, Scrum, RAD.

Office Tools: MS Office Suite.

Project Management: MS Project, Clarity, SharePoint, Workfront, AtTask.

Operating Systems: Windows

Databases: DB2, Oracle 8i, Microsoft SQL Server.

IBM Technology: COBOL, JCL, CICS, IMS DB, VSAM, File Aid, Change Man etc.

Microsoft Technologies: Microsoft Visual Basic 6.0, ADO, COM, DCOM, SharePoint

Java technologies: Java Applets, Servlets, JSP, RMI, Swing, JDBC etc. Software Dev. Tools (Agile): VersionOne, Jira, Leankit, Kanban

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

Sr. Project Manager/ Scrum Master

Responsibilities:

• Responsible for driving multiple self-service projects from concept to implementation, serving as liaison between Project Sponsor(s), Program Managers, IT sub-area’s and Business Users.
• Work closely with Product Owners and Scrum team members to prioritize and groom the backlog. This helped to ensure the program level release plan is adhered and inter-dependencies are managed effectively.
• Manage team development while holding teams accountable for their commitments, removing roadblocks and leveraging organizational resources to improve delivery.
• Managed project change requests and functioned as an escalation point.
• Drive teams to arrive on agreeable solutions, identify risks/issues and prepare mitigation plans.
• Resolved conflict, improved morale and established clear goals by effectively managing timelines and shared resources.
• Facilitate enterprise collaboration during design and solution phases.
• Communicate status, issues, and summary updates to senior leadership.
• As a senior member of the PMO, tasked with mentoring and helping onboard PMs.
• Responsible for maintenance of the Dental, Vision and Employer unsecured pages on the website.
• Gathers customer and internal feedback to drive improvements and inform product roadmap; actively employs user research using lean validation techniques.
• Understand business and user priorities, and technical feasibility in order to prioritize the product backlog and manage risks.
• Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible.
• Worked closely with the Product Owner to maintain a prioritized Product Backlog and helped to ensure the scrum team understand the need for clear and concise Product Backlog items.
• Facilitated scrum ceremonies: sprint planning, daily scrum, sprint reviews, sprint retrospectives as well as product backlog refinement sessions.
• Served the Development team by removing impediments to the scrum team’s progress.
• Championed Agile/Scrum methodology to development team members and stakeholders
• Provided servant leadership for the team and worked to remove all impediments
• Assisted the Product Owner with monitoring of the scrum team’s progress in reaching sprint goal.

Confidential, Salt Lake City, Utah

Business System Analyst

Responsibilities:

• Managed multiple software development projects including project definition, planning, execution, risk management, risk mitigation, issues, work estimates, task breakdown, scheduling and resource allocation monitoring and controlling.
• Responsible for delivering projects on time, on budget and with high quality. Also, to ensure adherence to all AMEX processes such as Method/1 and System Architecture reviews(i.e. SAR)
• Ensures that project status is clearly communicated to key stakeholders on a regular basis and using agreed consistent content and supporting metrics for product steering meetings.
• To lead PDP, Requirement Gathering meetings and Joint Application Development (JAD) sessions with Clients including stakeholders, business unit owners and end users.
• Forecasting, Budgeting, Cost and Resource Management
• Skilled to understand and write SQL queries and work with other data extraction, reporting and analytic tools to develop reporting in order to gauge, monitor and pinpoint areas for improvement.
• Generates project and financial reports/ scorecards and trends.
• Control and Monitor quality of deliverables.
• Experienced in mentoring and leading off shore resources to deliver timely high quality deliverables.
• Monitoring and reporting project risks and coordinating risk resolution by determining mitigations and contingencies.
• To ensure adherence and compliance of the TDC (Technology Due Care), PSR (Physical Site Review), VTA (Vendor Threat Analysis) and SGA (Security Gap Analysis) for 3rd Party Vendors.
• Excellent track record to manage and deliver projects within the constraints of Time, Cost and Scope with no compromises on Quality.

Confidential

Project Lead/ Business Analyst

Responsibilities:

• Responsible for key project deliverables across multiple initiatives and projects were met within timelines and with a high level of quality.
• Coordinate with Business users for performing User Acceptance Testing.
• Responsible for the preparation of documents such as the Business Systems Analysis report (i.e. BSAR), Business Systems Design report (i.e. BSDR), Test report and Project Plan.
• Responsible for estimating resource efforts and the resource planning for the project.
• Coordinated with varied interfacing systems based out of Phoenix (US), U.K, Chennai, Bangalore and Mumbai ensuring smooth project implementation(s).
• Reviewed Implementation activities, MQC updates, System Testing, Low-level design, Coding and Unit test results.
• Conduct requirement prioritization session/Risk based testing.
• Providing the onsite team with a daily status on the various tasks undertaken at offshore.
• Tracking and monitoring the issues encountered during the project.
• Responsible for Quality related activities i.e. Task allocation and SCM activities.
• Ensured a high level of cohesiveness and morale within the team by seeking constant feedback from team-members.
• Providing coaching and mentoring to team members.

Confidential, Detroit, MI

Project Lead

Responsibilities:

• Interfaced and coordinated with Business teams to obtain project requirements.
• Lead role in Requirement Analysis and the High Level System Design.
• Responsible for leading and coordinating with the offshore team towards completion of low level system design, Build and Test efforts.
• Provided status reports and delivered presentations to senior management including Business user(s) and Clients.
• When at offshore, interfaced with the Business via email/conferencing for query resolution and status update.

Confidential, Detroit, MI

Analyst Programmer

Responsibilities:

• Lead role in gathering Requirements and writing functional and technical specifications.
• Responsible for the development and Enhancement of Batch and Online programs and Screens.
• Mentored junior team members and was responsible for the review of the Low-level design, Coding and Unit test results.
• Key role in providing offshore support for critical onsite projects.

Confidential

Analyst Programmer

Responsibilities:

• Reporting using Crystal Reports, VB and SQL Server.
• Responsible for the preparation of Impact Analysis documents and Unit test plans.