Customer Program Manager Resume
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Richardson, TX
SUMMARY:
- Result and profit oriented professional experience in Information Communication Technology as well as a strong managerial Radio Frequency background.
- Experienced in providing operational, procedural and talent development under different models of business such as hardware and software services and manufacturing which has helped me understand success in different organizational operation and financial methodologies.
- Also, I have exceptional leadership abilities, outstanding analysis, and decision - making skills in applications regarding engineering project management and exemplary director prospect focused executables.
- Focused and self-motivated, I possess the drive to find and meet all of the customers’ needs with robust solutions while enforcing all ethical, financial, company and engineering safety protocols.
- Furthermore, I am a highly effective communicator who works well in situations requiring strong collaborative and team-building skills and even better in adversarial obstacles.
SKILL:
- Solid Works, Visio, C#, Agile/Waterfall, Sprint/backlog, Program increments/Features/Epics/Stories, Stakeholder, critical path, risk, PMO
- Microsoft Project tools SharePoint, Application lifecycle management (ALM), Rally SAP, SRM, Order desk, Scope, EVM, Global Chronos, Clarity, WIP, RUC, TQM, CMMI, Six Sigma, PDCA, SLA, SLI,, High Availability (HA), SDLC/SLCM. IPSDF, Outside Plant Fiber, Inside Plant Fiber, DFMEA, PFMEA, RFP, SOW, FTTX., Site Acquisition, Epidemic failures, Contract negotiation, Director of Operations, Strategy
- VOD, AMS, CMS, Pitchers, Catchers, Aspera, Media room, Media first, NMS, Watchpoint, NAS storage, Corba, FTP GET, FTP CHECK, FASP PULL, TCP IP, UDP, BSCS, Oracle DBA, CRM, Error handling, provisioning, service/product catalog., SAN, VMware, OS, iBwave,, BLER, PDCCH, PUCCH, PRB, SINR, FER, EC/IO, TTI, MOS, CQI, RSRP, Link Budget, UAT, NFV/SDN, TEMS, SaaS, e911, Simulcast zone/sector, AT&T SIAD
EXPERIENCE:
Customer Program Manager
Confidential, Richardson, TX
Responsibilities:
- Ensure customer satisfaction without exhausting the company’s resources while maximizing profits through add-on sales and providing stellar consultation from pre-sales on through the project execution and throughout the life of the equipment. In an adversarial period where the industry awaits 5G, fiscal responsibility has continuously become the mindset and is also appreciated by upper management.
- From an OEM standpoint, dealing with customers’ lead-times is the most challenging aspect of the job due to competition with hundreds of internal equipment orders, coupled with maintaining quality facing timelines. Other responsibilities include guidance with setting prices per the individual customer and driving legal commitment with customers.
- 7,500,000 sq.-ft Indoor and about 10,000,000 sq-ft outdoor of the newly constructed Confidential, in the Dallas Fort Worth Area, with about $13,000,000 USD expected in revenue was Confidential ’s flagship program of 2018.
- Love field Airport, Southwest Airlines Headquarters was launched Confidential ’s first digital enterprise system in Texas.
- Arrowhead year-round management along with my team to upgrade Kansas City Chief’s Arrowhead stadium (536 remote radio units (RRU/RRH) and about 700 antennas for 82,000 audience members).
- NRG stadium in Houston, TX where Confidential hosted Super bowl LI (502 remotes, 1000 antenna serving a crowd of 80,000).
R&D Project Manager
Confidential, Richardson, TX
Responsibilities:
- Results of R&D projects produce molds to manufacture quality enforced product maintained by the quality organization in which the project has to be properly vetted.
- Execution of role, thus far, has been taking place during company’s merger and acquisition period.
- Taking part in the consolidation of numerous products to achieve an effective profit and loss profile.
- Proficient in gate phase structured process which validates most importantly major projects via votes from senior leadership of support organizations.
- Most projects consisted of qualifying prototypes to production through management on average 10 NPI projects where senior leadership buy in was necessary to ensure progressive HDLC.
- Led End to End Major merger and acquisition effort, consolidating about 150 products globally which entail company rebrand, SAP and manufacturing plant alignment.
- Brexit cause a demand for FTP data room solutions, where our shielded intelligent copper panel solution seem appropriate to attain additional 10% more market share in Europe.
Project Manager
Confidential, Plano, TX
Responsibilities:
- Versatile project manager that has dealt with both network rollout and consulting system integration-type projects amongst different customer units.
- Enforcing different management styles such as Waterfall and Agile, which expressed my versatility, and successfully dealing with different products within Confidential ’s portfolio, showed my ability to be adaptable to different technologies while demonstrating a fast learner mentality.
- Able to retain 80% of project revenue under 4 months with 20% project completion via contract structure.
- Total transformation of T-Mobile’s Billing and Charging system nationwide driving results managing 40 resources, $40 million in hardware and 20 million for software.
- Revival project Confidential ’s VOLTE LINK BUDGET study and analysis which led to customer network improvements decisions by Confidential ’s Mike Haberman, to expand results into the rest of the market, resulting in 13% increase in project margin.
- Encountering numerous TV & Media Add on Sales opportunity which took us from 32% margin to 67%.
RF Engineering Project Manager
Confidential, Flower Mound, TX
Responsibilities:
- I managed all stages of the project life cycle from purchase to delivery.
- A unique, all-inclusive style of project management position in which duties included vendor management, budget management, schedule management, customer interface, design engineering, quality engineering, final product support, and technical sales support to ensure acquisition of project.
- Led the completion of a $4 million Microsoft EMC project where I maintained a 25% margin in 4 weeks.
- Contributed to the establishment of a world OTA standard amongst Telecom organizations to correlate systems.
- Involved in directing the development of OTA software and hardware products.
- Helped establish our unique solution by creating presence within major within the companies R&D resources located in Munich, Germany to resolve customer specific problems
RF Project Engineer
Confidential, Flower Mound, TX
Responsibilities:
- Project Engineering position that worked directly with project management to create all mechanical and electrical necessary documentation components for all systems as well as prioritize with consolidation of project activities to improve the process for all stages of every project within our organization.
- Responsibilities included being the direct interface to the integration team, which assembled projects, and also acted as the first line of quality control.
- Instituting a very high quality functioning system was an integral part of my communication goals with the integration team.
- This infused positive attention to our processes and organization then leading to my promotion to project management.
- All engineering responsibilities regarding regions North America and South America, would be where I proved my leadership skills. responsibilities include;
- Partial ownership of our $14 million project which included amplifiers that generated up to 27,000 V/m.
- Managed and ran comprehensive EMS/EMI testing on F15 fighter jets for foreign government’s defense department.
- Driving down cost by 15% on each system allowed us to increase our customer support efforts.
- 30% improvement on system quality, which resulted in 40% increase in customer satisfaction were made possible by enacting processes that produced effectivity amongst the team. At one point we were at 85% customer satisfaction.
