PROFESSIONAL PROFILE:

Results - oriented, professional with a demonstrated ability to significantly reduce costs by standardizing processes, negotiating favorable terms and streamlining supplier channels. Proven negotiator with exceptional interpersonal capabilities and written/verbal communication skills, thrives when working in a dynamic, fast-paced environment and nurturing employee/ client relationships.

CORE COMPETENCIES:

• Emotional Intelligence
• Operations Management
• Program Manager
• Process Engineering Management
• Vendor Management
• Ensure Products Meet Company Standards
• Critical thinking | Problem solving | Planning | Organizing | Executing
• Performance Under High Demands
• Multiple Team Management
• Employee Development
• Quality Engineering
• Contract Negotiations
• Supply Chain, Distribution, Logistics
• Application/Software Development
• Procurement Management
• Business Management
• Align Quality & Engineering Staff with Roles & Responsibilities with Company Expectations
• Project Manager

TECHNICAL SKILLS:

• Agile
• Waterfall
• SDLC
• Lean Six Sigma
• E-Commerce
• DMAIC
• GMP, RFP, SOW, SOP, KPI
• AFS ERP & WMS
• SAP CRM
• KWI POS
• CA PPM (Clarity)
• Confluence
• ERP Systems
• WMS Systems
• Confluence
• HPSM Systems
• POS Systems
• CRM Systems
• Lucid Charts/Visio
• Microsoft Products
• ORACLE
• NetSuite POS
• Sage POS/Inventory Mgt.
• QAD
• SWOT Analysis
• Square
• RedPrairie
• QuickBooks/Intuit

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Vendor Relations Specialist/Project Manager IT/Supply Chain Quality Control

Responsibilities:

• Operations Management in Designing internal roles procedures, securing the right resources, outlining strategic initiatives while keeping the company moving in a forward direction.
• Provide leadership, mentoring and oversight of the various Projects.
• Negotiate or approve contracts and agreements.
• Ability to develop and implement strategies that will successfully promote the organization’s mission and increase market share.
• Take proactive measures against possible challenges, and resolve issues quickly, managing crises rapidly and effectively when necessary.
• Determine the project’s approach, staffing, responsibilities and schedule.
• DMAIC, SWOT Analysis.
• Develop Quality Control Plan.
• Management of Branding, Logistics, IT & PM Teams within multiple industries.
• Intuit POS, Square POS, Shopify POS, Developed Inventory.
• Manage Vendor relations, Procurement / Sourcing for goods and services. Budget, quality and risks.
• Project Manager/ Determine the project’s approach, staffing, responsibilities and schedule.
• Manage movement of products / equipment / materials in and or out of the country in accordance with organizational policy & procedure, complying with local, country and international law processes.

Confidential, Austin, TX

Project Manager / Senior Process Engineer

Responsibilities:

• Established and carry out departmental or organizational goals, policies, and procedures within five departments.
• Waterfall / Agile Methodology.
• Take proactive measures against possible challenges, and resolve issues quickly, managing crises rapidly and effectively when necessary.
• Follows all PMO procedures and process, and ensures the various projects also follow those same policies and procedures.
• Plan the overall the program delivery phases based on business and technical objectives.
• Develop Quality Control Plan
• Matrix reporting structure including delivery leads and Sr. Director of Information Technology.
• Forged and maintained fruitful relationships of trust with shareholders, partners, and external authorities.
• SDLC, DMAIC, Develop Quality Control Plan
• Confront conflict in a positive issue-oriented format and pursue by means of collaboration to resolution.
• Analyze process improvement metrics to support stakeholders in meeting project expectations.
• Ability to perform under high demands in a fast-paced environment.
• Facilitate employee growth and development through team meetings, individual performance review, coaching, and .

Confidential, Austin, TX

Program/Vendor Management, PM, SPE

Responsibilities:

• Establish & Maintain vendor standards/relationship within ERP & POS systems.
• Follows all PMO procedures and process, and ensures the various projects also follow those same policies and procedures.
• Assess program performance, risks, issues and impact on solution delivery commitments, business objectives, etc.
• Lead and Manage quality team within Information Technology Team.
• Identify places to cut costs and to improve performance, policies, and programs.
• Lead the optimization and Improvement of Engineering Quality develop process optimization flows to align with logistic management and business needs.
• Oversaw Projects within Importing, manufacturing, warehousing, shipping, and receiving to retail outlet.
• Performed risk identification, prioritization, and mitigation recommendations, Quality Control.
• Drive to collaborate well and assemble an effective team of leaders.
• Negotiate contracts such as SLA agreements & Specialized Projects.
• Waterfall / Agile Methodology, DMAIC
• Ability to develop and implement strategies that will successfully promote the organization’s mission and increase market share.

Confidential, Texas

Operations Manager, PM, Vendor/ Supply Chain Quality Control

Responsibilities:

• Supply Chain Management, Quality Control, Vendor Management, Project Manager on Backflow Preventor installations for commercial and multi-family dwelling unit properties.
• Vendor Manger, contract negotiations, SLA’s.
• Managed relationship with City Officials to maintain contract project processes.
• Negotiating vendor contracts earning a 35% overall savings on equipment and parts.
• Commercial installation of Backflow preventers/Multi-family dwelling units & Single-family dwelling units.
• Achieved Premier Vendor Status on the Island’s.
• Establish and carry out departmental or organizational goals, policies, and procedures.
• SWOT Analysis.
• Manage general activities related to making products and providing services.
• Direct and oversee an organization’s financial and budgetary activities.
• Consult with other staff, and stake holders about general operations.
• Aptitude for forging and maintaining fruitful relationships of trust with shareholders, partners, and external authorities.
• Plan the overall the program delivery phases based on business and technical objectives.
• Identify places to cut costs and to improve performance, policies, and programs.

Confidential, Scottsdale, Arizona

Information Technology Manager

Responsibilities:

• Managed International & local Developers.
• Managed staff of 20 plus, Developers, and Business Analysts.
• Waterfall / Agile Methodology, SDLC.
• Improve IT project processes by 60% ( tickets in 6 months).
• Forecast techniques: 80% qualitative and 20% quantitative.
• Lead process improvement focus groups in gathering functional requirements to validate deployment solutions for global product and logistics management.
• Plan the overall the program delivery phases based on business and technical objectives.
• Collaborated with SMEs, stakeholders, PMO, program managers, HR, and sales.
• Establish and carry out departmental or organizational goals, policies, and procedures.
• Consult with other staff, and stake holders about general operations.
• Drive to collaborate well and assemble an effective team of leaders.
• Promote innovative thinking among staff and encourage new ideas to improve the operations of the IT department.
• Determine the rationale and methods for upgrading company network software programs each time an update is released.
• Stakeholder in creating and administering disaster plans that will keep the company functional in the event of a crisis

Confidential, AZ, TX, HI, CO, IL, PA, CA

Operations Manager, Vendor/Program Management, PM & Procurement

Responsibilities:

• Negotiated & established relationships with Vendors on importing products from various international countries.
• Assess program performance, risks, issues and impact on solution delivery commitments, business objectives, etc.
• Determine the project’s approach, staffing, responsibilities and schedule.
• Engineered and developed Process improvement for 30 plus warehouse locations to help meet and exceed Supply Chain needs.
• Take proactive measures against possible challenges, and resolve issues quickly, managing crises rapidly and effectively when necessary.
• Maintaining a solid understanding of the company’s overall health at all times.
• Establish and carry out departmental or organizational goals, policies, and procedures.
• Plan the overall the program delivery phases based on business and technical objectives.
• DMAIC, SDLC.
• Identify, communicate and mitigate/resolve program risks and issues in addition to managing issue escalation and resolution.
• Plan the overall the program delivery phases based on business and technical objectives.
• Product Manager.
• Waterfall / Agile Methodology.
• Provide direction for creation, perception, and management of business development efforts.
• Project Manager for Fire Sprinkler installation, Multi-family dwelling units / Commercial.
• Developed Software for retail/Salon industries.
• Created, Directed, Established & implemented process and improvement teams within various departments Ex: Procurement, Sales, Warehousing, Product Development, Manufacturing, Shipping & Receiving mainland and International.
• Manage staff - 50+ direct hires, teams of 30-100+, global resourcing, and reorganization.
• Gather process improvement requirements for ISO and OSHA.
• Program Management/Project Management of multiple projects - initiation through closeout.
• Taught Situational Leadership Course II to national distribution managers (manufacturing, customer service, inventory, warehouse, operations, etc.)