SUMMARY:

Trusted servant leader as an Agile professional with over 10 years’ experience coaching enterprise - wide SDLC development, data migration and knowledge management projects. Committed to leading both local and globally dispersed teams, communicating across business lines that strategically deliver results in an agile focused work environment.

TECHNICAL SKILLS:

• Technical: MS Project, Microsoft SharePoint OBIEE - EDW Business Objects Oracle Knowledge Management (OKM) Oracle Universal Content Management, (formerly known as Stellent) Oracle Answerflow Visio Technical, Adobe Acrobat, JIRA, Version One, CA PPM, HP PPM, Visio Technical, Remedy Service Now, Adobe, Trello, GIT, Apache, Zephyr, ACE 4 (Automated Construction Estimator), RM Client software
• Functional: Coaching, Project Management, Software and Hardware, Application Development, Infrastructure, Project Planning, Budget Management, Mentorship, Training, Payment Card Industry (PCI), Vendor Management, Business Intelligence (BI), Security, Risk Management, Resource Allocation, Contract Negotiation, Electronic Health Record (EHR)

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Project Manager/Scrum Master/Agile Coach

Responsibilities:

• Supported team and product owner collaborations by facilitating scrum ceremonies, removing impediments to building quality minimally viable products/deliverables while integrating the application of agile best practices.
• Championed acceptance and led team through IT Dojo immersive coaching from DevOPs, Agile, Security, API, Cloud, Quality Engineering's Center of Excellence (CoEs) to deliver first in class products.
• Managed budget, timelines and communications for Above & Below the Wing technology project that enhanced the passenger and employee experiences in areas that include cargo, lobby, gate, baggage, passenger facilitation, mobile and enterprise applications using SDLC, Agile methodology.
• Facilitated communication between ACS business units, IT, Finance, OAP, and other stakeholders to improve project performance and inform strategic decision-making while planning, managing and monitoring timelines and budgets.

Vanguard Emergency Management Consultant

Responsibilities:

• Independent Contractor - Disaster Housing Inspector - Confidential Security Clearance
• Assisted communities, individuals and businesses recovering from disaster damage utilizing knowledge and understanding of Confidential laws, rules, and regulations related to disaster recovery.
• Recorded critical disaster information while performing inspections necessary for determining Individual Assistance Programs eligibility using ACE 4 (Automated Construction Estimator) and RM Client software.
• Accelerated the number of applications received and processed by proactively managing inspection schedules based on geographic dependencies.

Confidential

IT Project Manager/Agile Coach

Responsibilities:

• Managed project roadmaps with weekly updates for issue/risks mitigation and milestone reviews with senior leadership.
• Developed KPIs to identify risks, resource requirements, and handoff/communication points across multiple teams/ SDLC / Agile projects across multiple business units.
• Reported and managed forecasted/actual financial outlooks and ensured business/customer benefits alignment in weekly portfolio and project Confidential management pulse check reviews.
• Facilitated daily/weekly scrum ceremonies; grooming, sprint planning, retrospectives and daily stand-ups that empowered team members to self-organize and increase productivity as Scum Master/Project Manager.
• Supported the Agile Transformation maturity model by participating and encouraging early end user engagement as a testing advocate and test manager within the ITS organization.
• Led continuous process teams using six sigma tools to define process improvement opportunities for ticketing change management workflow.

Confidential

Knowledge Management Project Manager

Responsibilities:

• Worked on the Confidential Services Strategy and Transformation team as the subject-matter expert on the processes and infrastructure required for delivery and sustainment of the Global Knowledge-Centered Support (KCS) Program.
• Successfully led and managed the global implementation of KCS, training Remote Service Management (RSM) and Field Service delivery program managers, Managed Services Help Desk operations leaders, and other services stakeholders.
• Led Global ITS in deployment of 7000 + CEs on an Oracle Knowledge Management and Microsoft SharePoint development and process solution for new channels using project management and Knowledge Centered Support methodologies.

Confidential

Solutions Analyst

Responsibilities:

• Planning and Application Deployment - Developed KPIs to identify risks, resource requirements, and handoff/communication points across multiple teams/projects across multiple business units.
• Traveled to client sites to facilitate onsite business analysis and customer training for delivery activities supporting post sale implementation.

Confidential

Technical Training Consultant

Responsibilities:

• Gathered requirements necessary to write and train users from Lotus Notes/MS Exchange migration to Google Apps.
• Developed course curriculum and conducted classroom and online presentations using Articulate E-learning software.

Confidential

Project Manager

• Recognized as an ECM expert by industry peers & selected for the role of Association of Information and Imaging Management (AIIM) VP board member 2009-2011.
• Acquired Enterprise Knowledge Management project responsibility for the selection, planning, design, implementation and support of the Oracle UCM /Stellent Content Management application within Network Operations, covering a six-year period. Resulting in the expansion of NOC CMS to include Engineering and IT.
• Championed the expansion of the content management system by targeting field systems and communication plans for the corporate diversity training program, which resulted in training over 350 employees, exceeding the year-end deadline by two months.

Confidential

Application Analyst

Responsibilities:

• Planned, scheduled and hosted bi-monthly lunch & learns that communicated benefits and strategy of knowledge management resulting in a 30% increase in new knowledge contribution to the ECM by corporate and field users.
• Traveled to NOC call centers to conduct interviews and provide usability metrics for Six Sigma process improvements for VoIP support staff.
• Led projects with high- Confidential champions that resulted in organizational department wide