SUMMARY

• International, Full - Service, Cross-functional Global IT Leadership, Enterprise Technology Transformations, Strategic Realization Analysis, and PMO Management, Training, & Performance Strategies
• Industries: IT, Healthcare, Retail, Non-Profit, Manufacturing, Education, Pharmaceutical, Insurance, Telecom, Government, & Logistics with 20 years of IT/Telecom Confidential investments of $10MM-$100MM
• Expert in Enterprise-level Confidential Delivery of Physical/Virtualized, hybrid/vendor-specific IT platforms: Unified Systems (voice/video/data), Networking (WAN/LAN/IP), IaaS, Data Center, Wireless (802.11), Cloud Computing, Servers/Storage, Network Security, DR, AD, Call Center, Outsourcing/Insourcing of Managed Services, Shared/Converged services to address network growth, stability, upgrades, logistics, competitive costing, etc.
• Adept Instructor & Practitioner in program, portfolio, & project management, PMO Formation & Maturity, PMO Governance Models, Feasibility Analysis, Compliance, PMO & IT industry Best Practices, Business Transition, etc.
• Accomplished in full service design/execution of Global Software/Hardware Confidential architectures, IT Financial Analysis (TCO, ROI, PI, NPV, P/L, etc.), IT centers of excellence, PMI decision models, GDRP, Data Modeling
• Specialized in Failed Project Reconciliation /PMO Rescue, SWOT, GAP, & Situation Analysis, Risk & Change Assessments/Mitigation, Customer Satisfaction/Relationship Repair, Contract Renegotiations, Organizational Change (OCM), Vendor Management, Organizational Culture Liaison, Emotional Intelligence, Market Awareness
• Methodologies: over 15 years PMI, PMLC, ITIL (v2/v3), Waterfall, SDLC, Agile, IPLC, etc. Full Life-Cycle or In-Flight
• Hands-on & technical management acumen, with paralleled technical and PM expertise of equivalent merit
• Solution-based, Results-driven, Purple Squirrel Consultant able to swiftly value add with great attention to detail
• PPM Software - MS Project/Server/PWA, Clarity, Primavera, Jira, Confluence, SharePoint, SmartSheets, Visio, Lotus Notes
• Vendors: Confidential, Juniper, Riverbed, Citrix, Confidential, F5, Buffalo, SilverPeak, Checkpoint, Compuware, NICE, Oracle, Microsift
• Hands-On: Cisco Certified Network Associate ( CCNA ) 2002 - 2005 & Certified Wireless Network Administrator (CWNA) 2003 - 2006

PROFESSIONAL EXPERIENCE

Sr. Program Manager

Confidential

Responsibilities:

• Confidential Program Launch of Data Center Transformation Program & Program Mgmt. of 3 Concurrent Workstreams: Cloud (Application Migration), Data Center Co-Location RFI/RFP Vendor Selection, & International Network Refresh, etc.
• Lead Architecture Ideation & Delivery Planning of Virtualization Strategy, Cloud Migration to MS Azure, Data Center Move, PCI Compliance, SD-WAN/LAN Replacement, Governance, Risk Mitigation, etc.

Sr. Technical Manager

Confidential

Responsibilities:

• Agile Confidential Delivery & Program Mgmt. of storage, compute, virtualization, database, middleware, application server, network upgrades, & contact center solutions NICE (Engage/ Confidential ), Confidential Cloud
• Program Governance, Vendor Selection/Mgmt., $3MM+ Contract Closure, PCI/GDRP Compliance, Financial Mgmt., etc.
• Instruct students on various aspects of Project Management literacy to include but not limited to successful execution of Project tasks, plans, budgets, schedules, WBS, Gantt charts, PERT diagrams, change controls, etc.

Program Manager

Confidential

Responsibilities:

• Program Manager of rescue initiative leading nationwide telephony, VOIP, & UC Confidential rollouts
• Client-facing program reconciliation, including creation of PMO governance, workflow process & templates, master deployment schedule, “get well” financial restructuring, risk/issue contingencies, metrics, & mitigation strategies

Technical PMO Sr. Mgmt. Consultant

Responsibilities:

• Specializing in Technical, Confidential, & PMO Strategic Organizational Consulting, IT Network Solutions, Customized launching of IT PMO Centers of Excellence & PSOs, PMO Workforce Training and Coaching, Scalable PMO Frameworks for Continuous Improvement, & Program, Portfolio, & Project Management
• IT PMO Mgmt. Rescue, Maturity, Governance Initiatives, IT analysis services, & Confidential System Designs, construction, & network upgrades for growing non-profits, churches, Small and Large businesses & partnerships
• Engagements Include - FedEx, UPS, Sprint, Verizon, NCR, AT&T, BPA, BWST, etc.
• Strategic IT roadmap proposals & financial analysis for C-level & V-level Executive Boards & Steering Committees
• Expert advisement RFI, RFQ, RFP, TCO, ROI, & WBS for vendor, software, & hardware selection, CRM, WLAN, Telephony, VOIP, & UC Confidential etc. & quantitative data for IT capital funding justification
• Streamlined PMO Workflow Processes, Policies, Playbooks, Templates, Performance Metrics, & Benchmarks

Sr. Program Manager

Confidential

Responsibilities:

• PMO Tower Leadership of Global Confidential Data Network & Voice Services international implementation for a major corporate spin-off.
• Managed 10+ Project Managers, Enterprise IT areas, & 60+ technical project team
• Deployment of shared/converged services, cloud computing, servers/storage, compute, network, security, data center moves, DR, WAN, LAN, Video, Voice, Data, outsourced managed services, etc. & all technical moving parts
• Spearheaded PMO Formation & Governance, - Oversight of multiple global portfolios, project health maintenance, program mobilization, competing priorities, risk mitigation, Resource Costs, Utilization, & Performance Mgmt.
• Drove initiatives for New Enterprise Future State Architectural Design for Global Confidential buildout of network
• C-level & V-level Executive Organizational Culture Shift Consulting, IT strategy development, Steering committees
• Hosted Executive & Client Technical Forums for implementation planning, design gap & impact analysis, IT consolidation/virtualization opportunities, capital expenditures, acquisitions, & IT Road Maps and Forecasts
• Directed IT Vendor Selection & Procurement process (RFI, RFP, RFQ, Contracts, SLAs, etc.), Account & Vendor mgmt.

Sr. Portfolio Manager

Responsibilities:

• Portfolio rescue of late stage SDLC/Agile software delivery projects for dynaTrace monitoring tool rollout to .Net, UNIX, WAS, Java, MS Azure, & DR production & TPT data platforms for cross-functional, multi-disciplined business units
• Global leadership & resource planning of 75+ on-&off-shore, virtual, & international technical project resources
• Conducted User/Client experience studies, client-facing presentations, and user-impact focus groups & analysis
• Oversaw server/DB/Prod/App migration and standardization of Confidential, data, & server environments
• Coordinated all Change, Release, & Service Management ITIL processes via HPSM, ServiceNow, & SharePoint

Sr. Program Manager

Responsibilities:

• Agile Program Management of Full System, Enterprise Confidential Unified Communications Confidential Transformation Deployment (450+ sites US & Canada) Routing, Switching, WAN Circuits, LANs, Wireless, etc.
• IT equipment: PSTN, VoIP, PRI, Confidential 6500, Transcoder (3945e), QSIG, WAN/Voice circuit upgrades
• Managed 100+ team members, with $10+M quarterly budget inclusive of labor, equipment, voice/data facilities
• Composed financial forecasts & IT budget roadmaps for IT capital expenditures, resource costs, & maintenance
• Hosted executive-level, client- facing US site visits for socialization of new IT corp standards for operational efficiencies, IT performance baselining & contract review, custom one-off site tech designs, & GAP analysis
• Performed root-case analysis & developed work flow revisions - PPM: Lotus Notes.
• Primavera, & SharePoint.

Confidential

Project Manager

Responsibilities:

• Project management & reconciliation (rescue) of failing WLAN/ POS scanner application upgrade project (40+ sites) for Wireless (802.11) IT Deployment on Government Military Facilities
• Supervised Expedited Go-Live of WLAN systems, Service Delivery, SLAs, Technology Upgrades, Fast-tracked Site Readiness, Contract Re-Negotiations, Vendor-lead Confidential Construction, IT Resource Sharing, etc.
• Created ITIL Problem/Incident Mgmt. Procedures, Service Desk training, SWOT/GAP assessments, QA processes
• Managed Confidential Project Costs/Budgets, Task Prioritization, Vendor & Change Mgmt., Risk Contingencies

Confidential

Project Manager

Responsibilities:

• Project Delivery of 20+ hospitals - IT portfolio design, install, & support of Centralized Confidential “Aironet” WLAN & McKesson (TriStarzz & Horizon Admin RX software) systems implementations (802.1x/EAP-fast/WPA/Radius /ACS)
• Provided full-life cycle Confidential project mgmt. for multi-million-dollar, national healthcare system IT Project
• Management of Vendors, off-shore IT staff, ITIL service desk technical training, procedures, & CMDB tracking
• Served as PM & Technical SME for IT vendor selection, design, implementation, network conversion, & transition to service desk.
• Managed satellite locations, international call centers, and service desks during “Go-Live” efforts
• Leadership of Project Budget, Plan Milestones, Controls, Risk mitigation strategies, Matrixed cost models, etc.
• Implementation of Quality Assurance via simulated labs of network designs & creation of test plans, test cases, testing procedures, & project quality controls.
• Authored Technical White Papers, engineering designs/proposals
• Analyzed adherence to SLA thresholds, supplier contracts, SWOT & Situation analysis of at-risk projects, etc.
• Collaboration in interviewing, hiring, training, resource productivity, and employee retention initiatives

Confidential

Project Manager

Responsibilities:

• Established WLAN dept & cradle-to-grave Project Managed the design, implementation, upgrades, & support of wireless (802.11) Confidential solutions in 12+ corporate offices
• Level Four Technical SME, hands-on technical support, & ITIL procedural verification for all network moves, changes, installs, outages, service requests, CMDB Work Orders, problems, QA, & escalations for IT deployments
• Provided training on RF fundamentals, 802.11, and produced “cookbook” installation instructions for WLANs
• Piloted RF Site Surveys, upgrades, network conversions, design changes, legacy equipment de-commissions, growth projections, client technology solutions, & vendor contract management
• Administrated project & departmental budgetary spending & projections for technology enhancements PPM: MS Project
• Authored network standards for WLAN addressing, device naming, rack/slot/ power, & As-Built documentation
• Collaborated in interviewing, on-boarding, & training for national technical staff

Confidential

Analyst