SUMMARY

• Technology, Innovation & Sustainability
• Solutions - focused and results-oriented senior program manager with executive-level experience with global project governance from original concept to final implementation.
• Tracking and reporting progress to stakeholders and project managers using budgetary, project continuity and risk metrics.
• 20 years’ experience managing multiple, large, global, complex, cross-functional software development (SDLC), ERP/CRM, WAN architecture/network infrastructure and hosted unified call center projects within pharmaceutical, automotive manufacturing and renewable energy industries.

CORE COMPETENCES:

• Strategic Leadership
• Client/Vendor Management
• Contract Negotiations
• Portfolio & Program Management
• Risk Identification and Mitigation
• Agile & Waterfall Methodologies
• Oracle ERP
• Hosted CRM
• Cisco HCS

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, KS

Sr. IT Program Manager

Responsibilities:

• Provided risk and business value insight to senior management and key opinion leaders on strategic third-party engagements: cyber security and external client access, MPLS review, VM and physical server evaluation, General Data Protection Regulation (GDPR), and hosted solutions
• Project Manager Global Telephony/ (Cisco) Unified Call Centers - the project scope to unify processes and call center technology of 6 call centers (300+ agents) in 4 countries ($2.1 Million)
• Unified 6 separate contact center locations on four different technologies into a single global cloud-based Cisco Hosted Collaboration Solution (HCS)
• IVR implementation involving the deployment of professionally recorded voice prompts across 3 global regions and 32 languages
• Coordinate network and infrastructure assessment via third party vendor (RISC Networks)
• Using parametric data, established project charter and project plan
• Managed multiple vendor PMs from project plan creation to project close
• Utilized waterfall methodologies for monitoring and communication
• Project closed on-time and $300K under budget
• Project Manager Global Medical Information (IRMS CRM) Implementation - the project scope for 6 call centers (300+ agents) in 4 countries ($1.8M)
• Consolidate process and multiple CRMs and access data bases into one hosted solution
• Coordinate BA effort for process gap analysis and standardization
• Using analogous data, established project charter and project plan
• Utilized agile methodologies for monitoring and communication
• Project Manager Oracle Argus upgrade from on-prem to hosted solution safety system
• Project Manager Oracle Argus segregation of clinical and pharmacovigilance safety systems
• Project Manager WAN evaluation and upgrade
• Project Manager active directory integration
• Project Manager email platform consolidation (Office 365)

Confidential, Louisville, KY

Sustainability, Technology and Energy Consultant

Responsibilities:

• Project manager from theoretical through Aspen Plus simulation to final blueprint design
• Direct sustainability solutions to ensure compliance with governmental regulations
• Evaluate proposals and technologies for sustainability projects, considering factors such as cost effectiveness, technical feasibility, and integration with operations (Ft Knox, US Army, and others)
• Developed proposal to pursue funding for sustainability initiatives (private utility-waste water)
• Developed client’s sustainability solution that released its Title V Air Permit obligations (distillery)
• Reduced investor capital burn rate by defining software development scope and launch design (VC)
• Performed detailed facility/site audit to align operational characteristics with sustainability goals
• Developed the business case for sustainability project: nat. gas to wind electricity furnace (foundry)
• Provided commercial viability evaluation on low-velocity wind energy technology (Venter Capital)

Confidential, Louisville, KY

Chief Technology Officer

Responsibilities:

• Developed innovative renewable energy technologies from concept thru patent to commercialization
• Participated in US Department of Commerce trade missions to South Africa
• Developed shared value relationships with project communities
• Led and coordinated all aspects of product research and development of gasification of landfill waste
• Established collaborative agreements within electricity, natural gas and fuels industries
• Monitored and assessed emerging renewable energy technologies for acquisition or competition
• Upon invitation, spoke at renewable energy conferences in US, Italy, United Kingdom and South Africa
• Recognized as a renewable energy technology subject matter expert; by the US Department of Commerce, US Environmental Protection Agency, US Military, and many state and local agencies

Confidential, Frankfort, KY

Regional IT Manager (Director)

Responsibilities:

• Held authority for an IT budget in excess of $15 Million Annual
• Facilitated LEAN, Kaizen and continuous improvement events building shared value relationships with internal and external customers
• Within 18 months, promoted from IT Manager (plant CIO) to Regional IT Manager (Director)
• Co-Project Manager for ERP migration project teams for 7 locations (Oracle)
• Responsible for design and global implementation of assembly verification / traceability system
• Established enterprise-wide direct part marking standard, $200K annual savings per facility
• Technology Lead for the divestiture/sale of business unit (Kenton, OH $200MM project)
• IT Manager (Facility CIO) - assembly plant startup (Frankfort, KY)
• IT Project Manager for Product Assembly plant move from Tilbury, Ontario, CA to Forest City, SC

Confidential, Crestwood, KY

Technology Development Consultant

Responsibilities:

• Project manager of ERP software integration over WAN (S&S Tool, Machine Shop)
• Wrote and implemented critical processes, policies and procedures to positively impact operations production and system performance. Responsible for software quality assurance (Printing/Pre-Press)
• Designed, programmed and produced a Computer Based program involving Windows CE, MS Access, AVI (Video) Editing, and Visual Basic Programming (US Post Office)
• Designed and implemented a Digital Asset Management Extranet terabyte near line storage. 24-week project completed in 6 weeks and at 25% of projected budget (Printing/Pre-Press)
• Project Manager of an Interactive Multimedia project involving the integration of HTML, JAVA and Macromedia Director Lingo programming languages (Advertising)
• Developed collaborative project teams of technical and non-technical oriented members