SUMMARY:

• 15+ years of experience in a delivery focused Project Management at large / Fortune 500 companies with extensive experience in delivering business change while leading large complex program of works involving multiple cross functional teams for several US, UK and Global Clients.
• Product Development, Project Planning, Requirement Gathering, Process Analysis, System Analysis, Migration, Transition, Transformation, Data Center setup and migration, Release & Support.
• Gap Analysis, Scope, Feasibility & Priority, Stakeholder Expectation Management, Process Improvements.
• Organization’s delivery methodology: Agile - scrum, Waterfall, Kanban, SDLC, Project Life Cycle, Lean.
• Cloud, Virtualization, Networking, Systems administration, Infrastructure management, Business process implementation.
• PMBOK - Initiation, Planning, Executing, Monitoring /Controlling & Closing process groups. Program Management Office (PMO).
• Onshore - US, UK & UAE. Offshore - India.
• Deliverables - Product Roadmap, Project Charter, Project Schedule, Project Plan & Estimation, Resource Plan, Communication Plan, RACI matrix, UAT Plan & Checklist, Deployment & Release Plan & Checklist, Business Process Model, Requirement Traceability Matrix (RTM), Functional & Technical Design, Defect Tracker, Risk & Issue Logs, Change Control log, burnup/burndown charts.
• Manage project budgets - 200K to 20M.
• Communication & Coordination with IT managers, project coordinators, client/business leadership, business users, customers, architects, solution delivery team & onsite-offshore resource model in outsourced contract
• Aggressive in tracking issues & action items with traceability to WBS tasks. Ability to micro-manage time, cost, risk, scope, resources and quality.
• Schedule Management - Project Schedule, Project Estimation, Work Breakdown Structure (WBS), critical path using CPM in network diagrams, Rolling Wave Planning, Schedule Compression using Crashing & Fast Tracking, Resource Leveling, Tracking using Gantt charts/milestone chart.
• Quality Management - Quality Assurance (QA) using benchmarking, checklist, Quality Control (QC) activities comprising of defect prevention activities like inspection, walkthroughs, reviews, using Pareto’s 80/20 principle, Root Cause Analysis with the help of Ishikawa/Fishbone Diagrams.
• Communication Management - Communication Plan, Status Reporting, Performance Metrics using Earned Value Measurement (EVM), Variance Analysis & Forecasting, Burndown Charts.
• Risk management - Risk Identification, Qualitative Risk Analysis (Brainstorming, SWOT Analysis), Risk Register, Risk Response Planning (Mitigation Plan, Contingency Planning), Risk Monitoring.
• Team Building & Management - Resource Requirement & Staffing, Resource Training, Certification Drives, Conflict Management, Appraisals & Feedback, Career Counseling and Guidance.
• Vendor Management, Release Management, Delivery Management, Enterprise Service Management, CSI, Service Transition, Incident Management, Problem Management, Service Desk, Change Management & Configuration Management.
• Hands-on using Windows server, networks, veritas, storage, backups.
• Knowledge of cloud services (SaaS, PaaS, IaaS) and technologies.

AREA OF EXPERTISE

• Project & Program management
• Service delivery
• Transition & transformation
• IT consultation
• Continual service improvement
• Stakeholder management
• Business strategy & road-map building
• Financial planning
• Large procurement
• Vendor management
• Contract management
• Coaching & mentoring team building
• Client account management
• Staff training/development
• Conflict resolution
• Operations management
• Customer service-oriented

OTHER HIGHLIGHTS

• Self-Starter; ability to manage projects and programs with minimal supervision or guidance.
• Decision making ability on risks, issues and escalation management.
• Ability to manage own time to ensure that deliverables are met/multitasking.
• Good organizational skills, good analytical skills with attention to detail.
• Good communication skills (verbal and written) with the ability to build relationships.
• Good time management and ability to know when and whom to escalate.
• Effective at running meetings.
• Good follow-up skills to ensure deliverables are met.
• Ability to review SOWs, contracts and provide meaningful input and recommendations.
• Ability to work with global teams, different time zones and diverse cultures.
• Ability to engage dynamically and effectively with different levels of resources and personalities.

TECHNICAL SKILLS:

• Organization’s Delivery Methodology
• Waterfall
• Agile/Scrum Methodology
• Lean and Kanban
• MS Project
• Planview
• MS Office
• Office 365
• Visio
• Excel
• Pivots windows server
• Active directory
• Exchange server
• System Centre (sccm scom wsus)
• Exchange
• SharePoint
• SQL Server
• AWS
• VMware esx hyper v
• Jira
• Confluence
• CMDB
• BMC/Remedy ITSM
• ServiceNow
• Data center
• Disaster recovery-Business continuity
• Remote infrastructure
• Networks
• Security
• Storage
• Backups
• Virtualization
• High availability deployment solutions
• Net backup
• Backup exec
• IBM x series servers
• HP servers
• Confidential servers
• UCS & Blade servers
• Tape library.

WORK EXPERIENCE:

Sr Project Manager

Confidential, Houston- TX

Responsibilities:

• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on project success criteria results, metrics, test and deployment management activities
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Prepare estimates and detailed project plan for all phases of the project

Technologies/Skills: Waterfall methodology, Product Management, Project Management, Vision, MS Team, MS Office, Cloud, Excel, JIRA, ServiceNow.

Sr Project Manager

Confidential

• Handled the financial market, transportation & automotive lob.
• Lead and manage team of project managers across multiple region.
• Developed long-term business strategy by using customer feedback to identify necessary process improvements.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination for projects.
• Develop & manage project budget with profit & loss.
• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Finalized project financial records while collaborating with financial controllers and executives.
• Managed and led multi-disciplinary design team throughout development and contract document phases for project.
• Produced and reports, updating customers and senior leaders on progress and roadblocks.
• Created full-fledged implementation plans, accounting for roi, cost-benefit and other analyses.
• Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
• Achieved cost control objectives and clarified service parameters through clear statements of work and project classification systems.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.

Technologies/Skills: Agile/Scrum and Waterfall methodology, Product Management, Project and Program Management, Visio, MS Team, MS Office, Cloud, Excel, JIRA, ServiceNow, MS Project, Confluence, ITIL, SharePoint, Confluence, UCS Servers, Windows & Linux Servers, Storage, AWS, VMC, VMWare, Planview, Kanban.

Project Program Management Sr. Advisor

Confidential

• Served as the single point of contact for business in the region assigned.
• Managing all aspects of the project business plan and budget.
• Develop SOW & Business Proposals for the clients
• Worked with Project Sponsor, cross-functional teams and assign resources for the project life cycle.
• Leading the operational, financial and technological aspects of projects based on timelines and work plans.
• Coordinating directly and indirectly with project staff to ensure successful completion of the project - directing, supervising, supporting and coordinating the project team members/staff.
• Tracking project deliveries using project management tools.

Technologies/Skills: Waterfall methodology, Product Management, Project and Program Management, Visio, Lync, MS Office, Excel, ServiceNow, MS Project, ITIL, SharePoint, UCS Servers, Windows & Exchange Servers, Storage, VMWare.

Project manager

Confidential

• Functioned as program manager for global client.
• Manage various Programs & cross project teams for delegation of work.
• Provide training related to the process followed in the program to the new project managers in the team.
• Handled monthly steering meeting with program board for updates and progress of program.
• Defining the program governance (controls)
• Detailed improvements to restoration plans by creating detailed budgets, schedules and costing estimates for clients.
• Delivered projects to pre-determined budget, maintaining time parameters and quality standards.
• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
• Closely collaborated with project members to identify and quickly address problems.

Technologies/Skills: Agile/Scrum and Waterfall methodology, Product Management, Project and Program Management, Visio, Networks, Security, Voice, MS Office, Excel, ServiceNow, MS Project, ITIL, SharePoint.

Regional IT manager

Confidential

• Worked as project manager & delivery manager for region assigned.
• Handled team of IT managers & it administrations for supporting it infrastructure.
• Served as major incident manager role.
• Providing technical support as well as implement technical solutions for the regions.

Technologies/Skills: Agile/Scrum and Waterfall methodology, Product Management, Project and Program Management, Visio, Lync, MS Office, ServiceNow, MS Project, ITIL, SharePoint, Confidential & HP Servers, Windows Servers, Windows client machines, Data Center, Office Setup, VMWare, Hyper v, Exchange Server, NetBackup, Backup Exec.