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Project Manager - Studio Resume

Atlanta, GeorgiA

PROFILE:

  • Professional with proven success in driving revenue and profitability in technical environments. Experienced in IT Networking Infrastructure Operations (Spin - ups, Spin-offs or start-ups) of inside and outside Plant, CATV, IPTV Video / Data Centers SHO, VHO Network Operations Systems / Headend Configuration, Mediaroom platform/set-top box Configuration, Cisco Infrastructure Network Operations Network, Data Integration, Network / Data Centers migrations, Servers, Firewalls, Network Switches, Security Appliances, Location / Network Personnel Transitioning Process, Cell Site Builds
  • Demand/Preventive Plant Maintenance Management, Project Planning, Program /Project Management, Network Performance Management, Problem Management, Incident Management, Work Force Management, Work Flow Management, Negotiations, Marketing, Team Building, Scrum Fundamentals Certified, Scrum Master Certified, Training, Systems Management, SDLC Management.
  • Background in Telecom billing, OSS / BSS, Call-Center, and CRM solution definition, 3D modeling software(Inventory)/ 3D AutoCAD software (Inventor)/ 3D AutoCAD software, MS Excel, MS Word, MS PowerPoint, PeopleSoft, Oracle EBS Financials, OIM, OAM, WAM, OTM,SQL*Plus, SQL, Cloud Migration Project, Cold Fusion, ITUP methodology, Waterfall / Agile methodology, Visio, design, (SDLC) monitoring applications/development and delivery, (CSG, Cable DATA, IVR, SharePoint, Remedy, ICOMS) billing code changes, writing queries, ad hoc reports Project Manager of product launches ICOMS configuration, MS Project Tools, Confidential & Confidential Project Tools, Confidential Project Tools, Confidential Merlin, Salesforce, SharePoint, Clarity, and Excel.

ROLES /AREAS OF EXPERTISE:

IT Networking Infrastructure Operations (Spin-ups, Spin-offs or start-ups) of inside and outside Plant, Global Telco Provider, Network, Data Integration, Network / Data Centers migrations, Location / Network Personnel Transitioning Process, Cell Site Builds; Demand/Preventive Plant Maintenance Management, Construction Management, Project Planning, Program /Project Management, Transformations, Scrum Fundamentals Certified, Scrum Master Certified, Problem Management, Incident Management, SDLC Management Telecom Billing ICOMS /CSG / Standardization, Project Business Management, Cloud Migration Projects, Technical Program / Project Management, Infrastructural, and Management Acumen, Waterfall / Agile methodology.

TECHNICAL SKILLS:

Skills: Electronics, CATV, and Local/Wide Area Network, Satellite Communications, IPTV, Cable TV (CATV)/Head End-Hubs, Earth Station Satellites, and PBX, Voice Circuits, Data Circuits, Project Management, Escalation Management, Organization Skills, Customer Contact, Headend/IPTV configuration, System Design, Set-Top Box configuration, Fusion Splicer, Power Meter, Fiber/ Coaxial OTDR Traffic Identifier, Bi-Directional Test Meter, Spectrum Analyzer, Sweep Transmitter & Receiver, OTDR, Locators, VOM, Leakage Detector, Return Carrier Generator, Return Monitoring Systems, Arnco Cable Puller, Gas Detector and Blowers, Microsoft Project, Microsoft Office, Visio, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, CSG, Cable Data, Auto CAD, PeopleSoft, and Oracle.

SYSTEMS / TECHNOLOGIES:

IPTV Video / Data Centers SHO, VHO Network Operations Systems / Headend Configuration, Mediaroom platform, Set-Top Box configuration, Cloud Software, Cisco Infrastructure Network Operations, CSG, Cable Data, ICOMS, FTTF, FTTH, FTTCS, Fiber/ Coaxial Infrastructure MS Project, Visio, 3D modeling software(Inventor)/ 3D AutoCAD software, MS Excel, MS Word, MS PowerPoint, PeopleSoft, SQL, Cold Fusion, Oracle EBS Financials, OIM, OAM, WAM, OTM, OTM, SQL*Plus, ITUP methodology, Confidential Merlin, Salesforce, and SharePoint.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Project Manager - Studio

Responsibilities:

  • Responsible for coordinating various project workstreams, making sure resources complete tasks on time as per the plan.
  • Meet regularly with colleagues, vendors and business partners to update statues, report on progress, capture and document risks, issues and key decisions made, etc.
  • Reporting & Documentation: Generate and maintain all project documentation using Confidential ’s software(Salesforce, SharePoint, Excel, Cloud Software, etc..) to track and document project tasks, timelines, risks, issues, and budgets, etc. Provide reports to the project team and stakeholders on a bi-weekly/monthly basis or as required
  • Lead development and implementation of product strategy: In corporate a deep understanding of customer insights, markets, competition, and distribution capabilities to define product strategy. This manifested itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs
  • Measure product performance and lead performance improvement initiatives. Identify and understand the performance drivers and set up ongoing diagnostics and monitoring capabilities
  • Drive new product development - create sound business cases around all new products based on needs assessment and project feasibility. In corporate a user/customer-centric approach to all development efforts. Engage appropriate product support teams and developers early in the process to capture full perspective in creating “best fit” products
  • Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders. Provide status updates to PMO for regular reporting cycles.
  • Manage SDLC /product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.
  • Manage Confidential Studio Cloud Platform (Cloud Software), Confidential Studio Content (SLA’s), Confidential Service Partners

Confidential, Johns Creek, Georgia

Independent Consultant

Responsibilities:

  • Meet with business representative’s internal and external partners to establish and clarify business objectives and Program / Project status of business investments.
  • Conducted feasibility studies for investment proposal of desired potential business.
  • Incident Management, returning service to normal as quickly as possible after an incident, in a way that has little to no negative impact on the business.
  • Network Operations / Cell Site transitioning process (locations / personnel)
  • Applications monitoring
  • Migrations of Network Infrastructure / Data Systems
  • IT Integration, Servers, Firewalls, Network Switches, Security Appliances telecom billing, OSS /BSS, Call-Center, DMM, CRM solution definition, Video Conferencing, design, LDAP, development, and delivery. (CSG, Cable DATA, IVR, ICOMS) billing code changes, writing queries, ad hoc reports Project Manager of product launches ICOMS configuration and MS Project.

Confidential, Atlanta, GA

Project Manager - Network

Responsibilities:

  • Identify, recommend and take action to drive the analysis, solutions/ resolution to all issues/roadblocks in a timely fashion.
  • Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations, markets, and outside suppliers/vendors.
  • Restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained.
  • Provide technical and analytical guidance to project team.
  • Recommends and take actions to direct the analysis and solutions of problems. Communication with stakeholders, internal clients, vendors, and executive leadership.
  • Manage multiple transport PORs using multiple source systems including CSSNG, Atol, Granite, CTS/AOTS-CM, NOVA, iPlan, CASPR, EPADD, etc.
  • Responsible for all aspects of POR management / Problem Management including change control processing and producing reports, scorecards based on plan management.
  • Responsible for defining requirements for the BI developers to create new reports and for testing finished reports for the deployment teams who use these PORs.
  • Analyzing data from multiple sources to determine the best source to meet the reporting requirements.
  • Working with source system technical teams to gain access to data and assess usability for the transport programs.
  • Responsible for understanding business processes in place to maintain source system data and data flows from system to system.

Confidential, Atlanta, Georgia

Program Manager / Project Manager

Responsibilities:

  • Directly responsible for the daily management and coordination with the customer (client (internal, external, third-party Vendors) technical staff, and contractors.
  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
  • Network Operations / Cell Site transitioning process (locations / personnel)
  • Participated in proposal preparation for the projects.
  • Ordered and tracked the project materials and contractor progress.
  • Established and monitored adherence to project master plans and schedules.
  • Work across internal/external organizations to deliver site walks, site acceptance, and Room Ready by agreed upon dates.
  • Investigated and resolved infrastructure or deployment issues raised by external suppliers or internal partners.
  • Maintained and managed data quality in project database by ensuring updates were accurate and timely.
  • Applications monitoring Hardware/ Software consolidations
  • Migrations of Network Infrastructure / Data Systems

Utilized: Microsoft Office Suite/ MS Project/Q-Net/ SharePoint/ PRISM/RALLY/CMPM/ITUP/MOTS/ Confidential -Space/VPN Remote Access Solutions, CSSNG, Atol, Granite, CTS/AOTS-CM, NOVA, iPlan, CASPR, EPADD, etc.

Confidential, Johns Creek, Georgia

Independent Consultant (Council Member)

Responsibilities:

  • Meet with business representative’s internal and external partners to establish and clarify business objectives and Program / Project status of business investments.
  • Conducted feasibility studies for investment proposal of desired potential business.
  • Incident Management, returning service to normal as quickly as possible after an incident, in a way that has little to no negative impact on the business.
  • Network Operations / Cell Site transitioning process (locations / personnel)
  • Applications monitoring
  • Migrations of Network Infrastructure / Data Systems
  • IT Integration, Servers, Firewalls, Network Switches, Security Appliances telecom billing, OSS /BSS, Call-Center, DMM, CRM solution definition, Video Conferencing, design, LDAP, development, and delivery.

Senior Project Manager

Confidential

Responsibilities:

  • Directly responsible for the daily management and coordination with the customer (client) internal, external, third-party Vendors) technical staff, and contractors throughout the US.
  • Responsible for assigned project(s), including schedule and budget attainment, work quality, customer relationship and for the financial, applicable technology, and schedule performance of assigned projects within cost limitations and established standards.
  • Management / Problem Management of process and procedures and support of downstream systems testing that interface with billing and data warehouse/business intelligence.
  • Network Operations / Cell Site transitioning process (locations / personnel)
  • Worked on Change Management, Problem Management, and Configuration Management.
  • Involved in LAN/ WAN Networking technologies using Ethernet / Fiber and Coaxial.
  • Migrations of Network Infrastructure / Data Systems
  • Applications monitoring
  • Hardware / Software consolidations
  • Experience in IT integration, Telcom/MSO IPTV testing, VOD testing E2E testing and turn up, Servers, Firewalls, Network Switches, Security Appliances telecom billing, OSS /BSS, Call-Center, and CRM solution definition, design, development, and delivery. (CSG, Cable DATA, Remedy, SharePoint, IBM’s, ICOMS) billing code changes, writing queries, ad hoc reports.
  • Project Manager of product launches ICOMS billing system configuration and MS Project.
  • Ensure test billing and data warehouse environments are prepared.
  • Coordinated with the appropriate teams to ensure end-to-end testing occurs as needed and the environment properly matches future product releases.

Applications: Oracle Apps, Database; ITUP PRISM; CM/PM; MOTS; Application Module; P8; SharePoint; MS Windows 10 Professional | MS Office 2016 Professional Suite 365: MS Project, Excel, Access, Visio, 3D modeling software (Inventory/ 3D AutoCAD software, PowerPoint, Outlook; Niku / ABT Workbench / Clarity Project Tracking & Management, MS Live Meeting / NetMeeting.

Confidential, Suwannee, Georgia

Project Manager

Responsibilities:

  • Evaluating technical personnel performance, productivity, and assuring that customer’s needs are met to satisfaction.
  • Training, budgeting, and P/L planning.
  • Responsible for quality control and safety reporting.
  • Assist logistics in vehicle maintenance and ensuring proper quantities of materials are on hand in multiple locations.
  • Experience in IT Network Infrastructure, integration migration, VOD testing E2E testing and turn up telecom billing, OSS, Call-Center, and CRM solution definition, design, development, and delivery. Manage requests for ICOMS software installation worked with environment manager and billing project intake director. (CSG, Cable DATA Remedy, SharePoint, IBM’s, ICOMS).
  • Build relationships with other departments to enhance the subscriber experience.
  • Scheduling ICOMS software testing in QA environments. This includes data updates, and or data refreshes. This includes obtaining appropriate approvals. Used CSG and Cable Data software application as a metrics measurement and billing.

Confidential, Marietta, Georgia

Project Manager

Responsibilities:

  • Used CSG software application as a metrics measurement Billing/ICOM.
  • Experience in IT integration, telecom billing, OSS/BSS, Call-Center, and CRM solution definition, design, development, and delivery. (CSG, Cable DATA, IVR, Remedy, SharePoint, IBM’s, ICOMS) billing code changes, writing queries, ad hoc reports Project Manager of product launches, ICOMS configuration, and MS Project.
  • Network Operations / Cell Site transitioning process (locations / personnel)
  • Budgeting and P/L planning
  • Hired and trained employees
  • Engineered new properties
  • Implemented preventive maintenance program
  • Used MS Office products, Word, Excel, Access, Remedy, SharePoint PowerPoint and MS Project

Confidential, Smyrna, Georgia

Technical Operations Maintenance Manager

Responsibilities:

  • Planned the installation/construction of the Network Infrastructure Operations, equipment for the overhead cable tray, equipment cabinets and racks, fiber management equipment, software and -48vdc power plant and grounding system.
  • Responsible for mitigating risks and issues by following ITUP processes to ensure project success for (BIDW) Data Warehouse projects
  • Performed initial power-up and testing, proof of performance and acceptance testing of the broadband video network.
  • Hired, evaluated, trained, safety, implemented policy and procedures and overseeing of preventive / demand maintenance, Telephony, High-Speed Data, Internet, and Intranet Services for a Fiber/HFC Cable TV Network (plant).
  • Assured the plant (system) met all specifications per FCC, equipment, and engineering.
  • Implemented scheduling and organized planning, purchasing, designs, construction planning, inventory control and conducted proof of performance of Headend Hub / Plant (System), and prepared operational budgets.
  • Network Operations / Cell Site transitioning process (locations / personnel)
  • Migrations of Network Infrastructure / Data Systems / Applications monitoring
  • Created, documented and maintained all fiber route splicing matrix and other associated fiber information. Tracked to completion and identify areas to better ensure the expedient repair of any disruption of service.
  • Experience in, Telcom/MSO VOD testing E2E testing and turn up (spin-off).
  • Experience in IT Integration, Servers, Firewalls, Network Switches, Security Appliances telecom billing, OSS /BSS, Call-Center, and CRM solution definition, 3D modeling software(Inventor)/ 3D AutoCAD software, design, development, and delivery. (CSG, Cable DATA, IVR, SharePoint, Remedy, ICOMS) billing code changes, writing queries, ad hoc reports Project Manager of product launches ICOMS configuration and MS Project.
  • Used CSG and Cable Data software application as a metrics measurement.

Confidential, Birmingham, Alabama

Technical Operations Manager

Responsibilities:

  • Managed Cable TV / NOC Network System and Technical operations of a 25,000 plus subscriber base system, one headed, 16 technical personnel, 14 non-technical personnel and contractors of a 950 plus miles (Fiber / Coaxial) cable plant.
  • Network Operations / Cell Site transitioning process (locations / personnel)
  • Migrations of Network Infrastructure / Data Systems / Applications monitoring
  • Provided adequate information of signal leakage to contractors for the repair to put in compliance with all specifications that are needed for the proper performance of the system.
  • Handled all legal aspects that involved documentation and fly-over, which was done by Flight Track of sensitive leakage within grid co-ordinance, and performed Proof of Performance of systems specification for the operation of equipment and plant.
  • Implemented scheduling and customer billing, planning, purchasing, Headend designs, construction planning, inventory control, tracked maintenance and conducted proof of performance of Headend /plant (system).
  • Hardware /Software consolidations
  • Performed personnel evaluation and supervision of technical staff.
  • Submit weekly, monthly, quarterly and annual reports on time.
  • Trained technical and non-technical personnel

Confidential, Gulf Breeze, Florida

Technical Operations Manager

Responsibilities:

  • Implemented scheduling and customer billing planning, purchasing, Headend designs, construction planning, inventory control, and conducting proof of performance of Headends / Plants (Systems).
  • Performed personnel evaluation and supervision of technical staff. Implemented and track maintenance.
  • Network Operations / Cell Site transitioning process (locations / personnel)
  • Implemented scheduling and organized planning, purchasing, designs, construction planning, inventory control and conducted proof of performance of Headend Hub / Plant (System), and prepared operational budgets.
  • Migrations of Network Infrastructure / Data Systems / Applications monitoring
  • Hardware Consolidations, 3D modeling software(Inventor)/ 3D AutoCAD software / Visio
  • Upgraded cable TV plant form coaxial to fiber and upgrade Headend / Fiber Hub
  • Ensure Plant Reliability. Activated and maintained status monitor. Ensured outage procedure and identified opportunities for enhancement and provided 24-hour support and coverage.
  • Coordinated reports with Dispatch and Customer Service. Adhered to preventive maintenance programs- Including Sweep Maintenance-Forward and Return, Power Supply Maintenance ensured 4-hour standby, CLI quarterly ride, and repair, Annual FCC filings, Proof of Performance Testing, Fiber node maintenance, and Construction maintenance.

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