SUMMARY:

• PRINCE2 Certified project manager with over 17 years of IT Infrastructure (WAN/LAN/WLAN/VoIP/Systems), Contact Centre/Offshoring experience in the areas of technology management, change management, vendor management and process improvement.
• An effective leader with a desire to capitalize on opportunities, drive change, optimize processes, motivate employees and promote organizational interdependence.
• Proven success in managing multiple complex projects across organizations and in multidisciplinary environment.
• Experience with managing complex IT/Telecom multi - million dollar projects/programs for major global clients.
• Ability to aggressively leverage the organizational hierarchy in order to meet the project timelines and objectives.

SKILLS:

• IP Networking, Power-line,HPNA, 802.11x, VoIP, TDM
• Microsoft Project, HP Openview Service Desk, PeopleSoft, MS Office
• SAGE/SDMFinance and Pricing Tool
• Cisco, Nortel, NICE, Verint, CMS, Avaya, Wyse, Siemens, Microsoft, Alcatel, Netgear, Symantec, Netopia etc.
• Pre-sales support from IT infrastructure perspective for Confidential BPO clients
• Budget planning (CAPEX & OPEX) for IT Infrastructure
• 24X7 IT operations (internal and service provider) during project transition
• SLA Management and Working knowledge of ITIL methodology
• User level experience of SAP, Sharepoint, TeamRoom

WORK EXPERIENCE:

Confidential

Consultant - PMO

Responsibilities:

• Worked freelance to establish PMO processes for a medium sized Transmission Field Services organization
• Established and integrated the functional strategies of the company utilizing project management expertise to reach financial/operational goals and objectives
• Ensured optimal quality of all reports submitted to management
• Prepared all ad hoc process documents and provided required support for implementation

Confidential

Project Manager - Access Networks & Migration

Responsibilities:

• Managed medium to large telecom network capital Wireline/MPLS/Fiber-build projects within scope, on time and on budget;
• End-to-end accountability of project delivery with budgets exceeding $10M annually
• Assessed deployment plan or business case to develop project scope statement
• Collaborated with planning, engineering, procurement, build, and operations primes to prioritize and schedule project deliverables
• Ensured adherence to the CRTC policies, recommendations for fibre optic related projects
• Collaborated with build implementation teams to identify and balance internal resource allocation
• Led regular meetings with stakeholders on resolving implementation issues and variances, and develop action plans to manage changes or issues on projects
• Worked closely with the Steering committee/Executives, maintaining reporting tools and highlighting cumulative and individual progress on the identified KPI’s, Milestones & Key wins
• Regular reporting and communication on project status, budget, and quality
• Managed and monitored external build contractor performance
• Ensured scope, quality and schedule of work adhere to company standards
• Effectively managed change requests on projects
• Managed program financials in accordance with corporate financial policies and tools (SAP)
• Managed risk within program and escalate issues where appropriate
• Analyzed, initiated and managed Director level customer escalations based on the escalation criteria specified till closure
• Assembled the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise
• Updated and maintained escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly

Confidential

Project Manager

Responsibilities:

• Supervised conception, planning and initial implementation phase of Solaris server consolidation and virtualization for a major telecom client to reduce hardware and energy costs
• Oversaw removal of comatose servers, IP retrieval and evaluated the needs of the business applications that were to be migrated to the consolidated system using Solaris container technology
• Engaged and collaborated with internal teams, vendors/partners and customer technical and business teams to deliver solution
• Identified risks to project success and created and maintained a project risk log
• Identified and implement opportunities for simplification, including elimination of unnecessary tasks while utilizing consistent and standard procedures

Confidential

Senior Project Manager

Responsibilities:

• Oversaw delivery of BT core MPLS, LAN/WAN & Voice services to a major European client across the APAC & ME regions(200 sites) - Transformation and BAU
• Delivered customized WAN solutions for remote sites including Wireless and IPSEC
• Individually contributed to the revenue of 4 million Euros over a year in Incremental Contract Value
• Implemented MPLS deliveries leveraging the teams based in multiple geographies - Australia, Singapore, China, Germany and UK
• Led BT teams in customer meetings to develop Service Improvement Plans and escalation redressal
• Managed multi-skilled, multi-lingual and diverse teams within different work cultures across EMEA and APAC
• Managed major global vendors like Telcos, hardware suppliers, software suppliers and field services personnel
• Advised client delivery executives on process improvement plans in order to drive efficiency into timely ordering, delivery and implementation
• Led business improvement program (Inventory Cleansing) across APAC to reconcile inventory databases to define disputes, discrepancies in data affecting 20% of spend across the region
• Overshot the stretched savings target of GBP1.7million by achieving GBP2.1 million well before the stipulated program deadline for FY2011-2012
• Worked closely with the Steering committee/Executives, maintaining reporting tools and highlighting cumulative and individual progress on the identified KPI’s, Milestones & Key wins
• Managed multi-disciplinary program team across APAC region from Finance, Operations, Project Management and Procurement
• Engaged in bid process for a major IT client with global presence(300 sites) for implementation of transformation and BAU from their current service provider to BT MPLS and voice services
• Supervised a team of three project managers engaged in EMEA and APAC service delivery for various multinational clients
• Advised PMOon the lessons learned and best practices leveraging the hybrid of project management methodologies of APMG and PMI aiding in continuous process improvement

Confidential

Project s and Process Consultant

Responsibilities:

• Managed and supported implementation of change projects throughout the organization
• Managed process of defining requirements, documenting such requirements and managing the project in delivering the agreed changes
• Assisted the business in identifying infrastructure enhancements required during the next financial year and benchmarking the budget requirements
• Identified business requirements and provided practical technical solutions
• Identified areas for improvement within change management processes, reducing business risk through best practices
• Implemented tools to monitor change, asset and configuration management
• Oversaw design, implementation, support and management of the end user platform and infrastructure, including servers, desktops, platforms, software, capacity etc.

Confidential

Senior Manager - IT Projects

Responsibilities:

• Oversaw end to end transition and implementation of LAN/WAN and Voice network & Applications for major international clients.
• Oversaw and implemented various major call centres within the range of 50-450 seating capacity with budgets crossing the million dollar mark
• Supervised team of corporate and operations project engineers and co-ordinated with major 3rd party vendors/service providers like Sprint, C&W, BT, Cisco, Nortel, Avaya, Verintincluding CRM vendors
• Delivered solutions across the geography, leveraging Confidential owned PoPs and 3rd party data and voice networks within the US, Canada, UK and India
• Implemented solutions based on IPLC, Leased Lines, ISDN BRI/PRI, PSTN,MPLS, TDM and VoIP technologies for data and voice
• Engaged in Pre-Sales RFP/RFQ/PRD processes representing Confidential as vendor
• Overall responsibility for meeting project objectives within budgeted time and cost
• Coordinated with IT staff of Client organization for both operational and project issues
• Recognized early warning signals that could result in delays and cost overruns and took corrective actions including escalating to the right level
• Coordinated with other IT groups in ensuring that projects are scoped keeping current capacities in networks/infrastructure in mind. To also ensure that projects are executed to the right standards so that post commissioning issues are minimized
• Coordinated with other project managers and IT personnel in ensuring that the various independent projects that form a part of a master plan/project dovetail well
• Ensured that project management tools are utilized to efficiently manage projects
• Documented and shared best project management practices with the rest of the organization through the IT Council and Change Advisory Board
• Ensured vendors’ and service providers’ compliance as per the SLA’s

Confidential

Manager - Technology Development

Responsibilities:

• Defined customer expectations working directly with Product Management to identify and provide technology solutions.
• Advised Technology team on Service Description, Pre-Sales RFP/RFQ/PRD processes and selection of vendors
• Developed relationship with vendors to maintain a high level of industry knowledge and awareness of changing trends in the industry. Translated these trends into business opportunities with functional and supportable technology.
• Negotiated with vendors to develop pricing and delivery models to meet BellCanada’s business needs.
• Reported deficiencies internally and to vendors and issued verification reports and recommendations working as the main vendor interface
• Worked with industry standards bodies and organizations to develop industry acceptance and position BellCanada requirements within the industry
• Led test teams and developed test plans for product evaluation for IP based Home Networking products.
• Over a dozen products (Ethernet and Wi-Fi) were recommended to Marketing and later launched for the Consumer and SME market segments
• Developed test plan and provided architecture for Multicast/Webcasting/QoS over Bell internal network and executed product verification and acceptance cycle according to the test plan
• Provided Multicast solution to Bell Mobility and Bell ExpressVu for Nortel Symposium Workforce Management application
• Prepared training plans and mentored employees from Bell’s newly acquired organizations on merged/updated systems and processes

Confidential

Telecommunications Analyst

Responsibilities:

• Managed projects based on international telecom traffic & Internet telephony
• Provided technical advice to Marketing
• Customers included some of the large carriers and incumbents worldwide.
• Participated in VoIP studies commissioned by regulatory bodies such as the ITU and the FCC.
• Off-the-shelf research was bought and incorporated into their business plans by hundreds of early Start-ups as well as established Telco’s and manufacturers