PROFESSIONAL SUMMARY:

Program Manager, PMP certified Project Manager, certified Scrum Master, certified Six Sigma Green Belt and technology professional with over 15 years’ experience in program/project management. I have managed the scope, schedule and financial aspect of multiple $5M+, 30,000+ project hours as well as multiple unrelated smaller efforts concurrently. Responsible for building and management of global teams, managing multiple US and global contractors, testing staff and vendors. Providing services of complex and transformations by an ability to understand and interpret client needs. My extensive delivery background provides insights into issues and pitfalls that can be missed during program/project planning and execution.

SKILLS:

Methodologies: PMBOK, Waterfall, Agile, Optimized Waterfall, SDM and XP.

Project Systems Experience: CA Clarity and Open Workbench, MS Project, MS PowerPoint, MS Excel, MS Visio and SharePoint.

Industry Experience: Banking, Health Insurance, Public Housing, Retail, Government, Energy Gas and Electric, Moving Company and Architecture Firm.

Financial Experience: Wealth Investment, PeopleSoft, Oracle, Oracle Revenue Management Billing, Trintech, Workday, and Big 4 Accounting Firms.

Functional Experience: Project and Program Management, Planning Management, Budget Management, Risk Management, Stakeholder Management, Procurement Management, Vendor Management, Project Team Leadership and Business Analysis.

Project Governance: Confidential Framework, Confidential Change Management, Steering Committee, Change Control (CCB)/(CAB), Intake Review Board (IRB), Information Security (ISO), Operational Readiness (Ops), Dev Ops, Handover Windows, DBAs, Enterprise Architects, ServiceNow, Remedy, NOC, and other IT Departments.

Project/Program Delivery: Development Java and COBOL, Cloud Solution, SaaS, Amazon Web Services AWS, Citrix Server, WebSphere Application Server, Eclipse Server, Jenkins Server, ERP Implementations (ORMB, ECM, Trintech and Workday), Infrastructure Implementations, Organizational Change Management, Cyber Security, Information Security, Network LAN/WAN, Mobile and Web Applications, Software Application, Datacenter, Disaster Recovery Site, Migrations, Conversion, Configuration, VPN’s, Firewalls, DNS, Oracle Database Upgrade, .net Application Development, Active Directory, Yardi Data Warehousing and Yardi Property Management System.

EXPERIENCE:

Program Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for oversight, execution and delivery of strategic large ERP - Oracle Revenue Management Billing (ORMB) for the Global Fee Billing Program.
• Responsible for managing an operating budget of $1M.
• Responsible for gathering and delivering the business and technology scope.
• Created and executed the program strategy plan, road maps, schedules, budget and project execution plans.
• Developed processes and procedures that align with the Bank’s PMLC and SDLC, methodology used Agile and Waterfall.
• Monitored and tracked program/project progress. Presented program dashboards, Key Performance Indicators (KPIs), metrics, milestone reports, status reports and other reports for an audience of senior and executive leadership.
• Responsible for third party vendor management and deliverables.
• Responsible for staffing projects and proactively adjusting where needed to ensure efficiencies and project success.
• Provided leadership and oversight to project management staff. Direct reports two project managers and an event coordinator. Worked with business stakeholders, 10 workstream leads and cross-functional matrix resources. Some responsibilities included assigning projects, maintaining transparent communication via team meetings, one on one’s, performance reviews and providing regular feedback, mentoring and guidance.
• Partnered with the Director of Business and workstream leads to build-out go-live readiness criteria.
• Proactively worked to identify and resolved project and program level issues/risks and escalated as needed as well as provided recommendations on options and path to Green.
• Self-lead, prioritize, work independently and collaboratively with stakeholders and a strong team player.
• Trusted advisor to C level leadership.
• Flexible and adaptable to changing priorities that occur frequently. Comfortable in a fast-paced multi-tasked environment.
• Created and disseminated program and release communications as it relates to status and financials. Kept leadership and partners abreast of key release activities and engaged their participation.

Program Manager/Senior Project Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for planning, executing and delivery of a large-scale Loan Application Infrastructure initiative for the Advance Lending Solutions Comprehensive Origination Management Application (ALSCOM) Program.
• Responsible for managing an operating budget of $2.5M.
• Agile, Waterfall, PMLC and SDLC facilitated in the delivery of projects/program.
• Responsible for planning and executing the delivery of roadmap, schedule and budget.
• Delivered product scope with Business Stakeholders, IT, NOC, Architects, Dev Ops, and DBAs.
• Articulated program status reports with financials in a leadership forum with stakeholders and executives.
• Approached issues and risks with a proactive attitude, providing leadership with recommendation for resolution.
• Facilitated test strategy for 40 servers, resolved testing roadblocks and negotiated with key stakeholders in best practices for conducting testing.

Senior Project Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for oversight, execution and delivery of strategic and discretionary technology projects under the Information Technology, Financial Accounting, Customer Service and Government projects/program domains.
• Responsible for all aspects of the project management lifecycle from ideation through deployment using Agile project management techniques while operating within two-week and three-week delivery sprints as well as more traditional waterfall project management for larger efforts that cannot be deployed quickly.
• Partnered with the Product Owner to align deployment expectations of new project requests (new functionality or enhancements) and facilitated sprint reviews with Product Owner.
• Responsible for creating project management plans that included: scope statement, traceability matrix, work breakdown structure, risk log, issues log, budget plan, change management plan, stakeholder management plan, communication plan and other plans based on project tailoring.
• Responsible for preparing presenting executive level program/project status reports, financials, assessment, and other leadership decks.
• Delivered the roadmap, schedule, budget and project execution plans and obtained leadership alignment on delivery.
• Concurrently led as many as five projects varying in scopes, budgets and timelines.
• Managed budgets ranging from $500K - $7M ; led 55+ team members.
• Provided leadership, mentoring and guidance to project managers in PMI best practices.

Senior Project Manager

Confidential, Chicago, IL

Responsibilities:

• Managed a large enterprise-wide, highly visible accounting initiative with oversight of an ERP Solution.
• Responsible for a budget of $8M.
• Led more than 75 deep dive sessions to define and document manual processes to be automated throughout accounting operations.
• Sustained stakeholders’ engagement, managing concerns, risk, changes and escalation.
• Reported program progress to leadership, providing program status, risks, issues, milestones and financial.

Senior Project Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for delivering strategic Business and Information Technology Projects.
• Responsible for the Procurement Management and Vendor Management deliverables.
• Responsible for all aspects of the project management lifecycle from ideation through deployment; using Agile for two-week and three-week sprints; and Waterfall for larger efforts that cannot be deployed quickly.
• Budgets ranging from $1M to $10M+ with up to 75+ cross-functional matrix resources.
• Managed the project/program constraints (Scope, Budget, Time and Quality).
• Proactively identified and resolve project and program level issues/risks and escalated as needed as well as provided recommendations on options and path forward.
• Provided project and program status reports with financials to audience of IT VP, IT Director, Stakeholders and Confidential .

Senior Project Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for the deployment of the new ACCESS System.
• Developed the Release Deployment Guide: cutover schedule; go-live readiness criteria; resource contact list; resource support schedule; Command Center activities; and defined warranty period.
• Responsible for overall Production, DR and client-facing environment deployments.
• Coordinated mock, QA and UAT/Controlled environment deployments.
• Tracked deployment activities as they occurred using the runbook.
• Facilitated resolution of issues during deployment and escalate issues where necessary.
• Led runbook planning meetings, creating detailed Mock and Implementation plan to ensure seamless release.
• Communicated weekly program status reports; and during the release event via checkpoint conference bridge.

IT Program Manager

Confidential, Westmont, IL

Responsibilities:

• Responsible for oversight, execution and delivery of strategic technology projects in support of an array of software development application.
• Responsible for an operating budget of $2M and managed a portfolio of 14 projects.
• Responsibilities included obtaining executive leadership alignment on delivery.
• Created and presented project status dashboards, issues and risk management reports.
• Proactively worked to identify and resolve project and program level issues/risks and escalated as needed as well as provided recommendations on options and path forward.
• Responsible for contract and full-time staff deliverables.
• Provided leadership and oversight to two project managers and one project coordinator that reported to me.
• Responsible for program management planning for the IT Portfolio. Activities included determining the project work, resource allocation, estimating cost and hours and identifying cross project dependencies.
• Provided performance feedback to project team resource managers.
• Participated in leadership, steering committee and CAB meetings.

Senior Project Manager

Confidential, Chicago, IL

Responsibilities:

• Managed multiple software development projects with budgets ranging from $500K to $1M+.
• Responsible for project management and business analysis of tier one projects.
• Worked with teams in a cross functional matrix organization.
• Proactively identified and resolved project issues and risks and escalated as needed as well as provided recommendations on options and path forward.
• Utilized waterfall and PMBOK project management techniques.
• Monitored and controlled changes in project constraints.
• Provided weekly project status reports with financials to an audience of PMO staff, leadership, stakeholders and project teams.