PROFILE:

• A Senior IT resource with 25 years+ overall experience, 19 years in Solutions
• Architecture and 15 years+ in Program & Service Delivery & Account Management.
• Managed IT team and implemented/managed ADM of a large commercial Bank and later 18 medium to large SAP implementation, enhancement, integration, template roll - out/upgrade, Service Delivery change (release management), infrastructure & transition management projects in Publishing, Aero-space, and Telecommunications, Health-care sector, Government Services (Public Sector), Engineering, Pharmaceutical, Bio-technology, Semi-conductor, Auto-mobile, Mining, Chemical, Breweries, High-tech, Retail and Banking sector through top Tier consulting companies.
• 8 Full Life Cycle implementations (full deployment) in large multi-national companies.
• 15+ years of Project/Program & Delivery Management experience in Multi-geo delivery model.
• Managed scope, time, cost, milestone, risk, relationship; Managed ITSM processes of Incident Management, Change Management, Release and Transition Management within overall COBIT Governance structure.

• Created the high- level roadmap for achieving program objectives and Identified the projects needed to deliver the program and created respective charters.
• Partnered with Senior Business and IT Leadership to define the program’s objectives, strategy, structure, scope, budget and success factors.
• Negotiated the support of the Steering Committee, Executive Board and key stakeholders for the Program while setting clear expectations and acceptance criteria for the program benefits to achieve and maintain their alignment to the program objectives.
• Drove alignment across various stakeholders for items related to the Program Portfolio and business needs.
• Guided and coached the project managers and ensured continual alignment of projects to program objectives. Generated and maintained visibility for the program and confirmed support of the Steering Committee, Executive Board and key stakeholders in order to achieve the program’s strategic objectives.
• Provided timely and concise communications with Executive Board, Steering Committee and key stakeholders during the program lifecycle.
• Evaluated risks identified by the Steering Committee, Executive Board and key stakeholders and incorporated them into the program risk management plan.
• Managed and monitored communication between the program and other portfolio projects.

TECHNICAL EXPERTISE:

• SDLC, PMBOK, ITIL, ITSM, ASAP, Agile, Agile-Sprint, Scrum, Waterfall, SAP Solman, Remedy, MS-Projects, Clarity, HPQC.
• All phases of SAP Implementation including roll-outs/integrations/upgrade in Finance & Controlling (RTR) covering GL, New GL AR, AP, AA, New AA, PCA, CCA, COPA and PC, FSCM, PS, SCM (PTP/OTC), BOBJ, BODS, WI, NWGW, Hana Design Studio, SAP FIORI, SFIN and BPC from Project kick-off to Go-live and Support in SAP ECC+, SAP S/4 HANA, SAP Ariba, Concur, JAM in RTR, PTP and OTC business process scenario.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Was responsible for managing the resources and all technical development, Testing and QA following ASAP Waterfall, ASAP, RAD, XP, Scrum and Agile-Sprint, Hybrid methodologies in best business practice and SDLC practice within overall working spectrum of PMLC/ ITIL/ITSM/COBIT.
• Used solid project/program (including transition, Change & release management) & Account management experience using PMLC/SDLC framework, methodologies.
• Managed Project/Program Initiation/Plans, scope, milestone, dependencies, risk, cost (CAPEX/OPEX) and communication with stakeholders.
• Partnered with Project Managers, Technical Leads and Business Leads to analyze, propose and recommend solution alternatives with constraints on time, budget and resources, while meeting business objectives.
• Established and managed the program management plan and schedule by integrating plans for constituent projects and creating plans for supporting program functions (for example, quality, risk, communications, resources.)
• Partnered with IT leadership/Project Managers/Application Managers/ Business Analysts to help frame Functional and Technical/change management scope and execute the development in time and cost and with quality.
• Partnered with Business Program Lead to develop the Business Engagement Management Plan and to support the implementation of Organization Change Management across the organization which includes but not limited to Change Agent Investment, Generating Sponsorship, Identifying and managing resistance, Effective communications, and Reinforcement strategies.

Confidential

Responsibilities:

• Attended & Chaired Architectural Board/Change approval/Governance board meetings, created release management plan, allocated resources, approved releases and release status updated
• Identified and managed cross project dependencies by actively seeking out such information from the project managers to be comfortable that the overall program goals are achievable.
• Developed and tracked progress against program plans, coordinate meetings, publish agendas/minutes and status reports, document risks and issues, prepare presentation materials for Steering Committee and Executive Board.
• Managed team of Solution Delivery Managers, Solution Architects/SMEs, Development & testing team and Production Support specialists.
• Built and maintained an effective partnership with C-suite customers, decision-makers and primary influencers in the client organization. Established ongoing project portfolio governance to ensure continued success on projects or programs.

Confidential

Responsibilities:

• Facilitated release planning meetings with key stakeholders to identify proper sequencing of release packages ensuring that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule.
• Documented the release recommendation for each release and/or change to production including therein release scope, schedule, deliverables, and roll back plan. Discussed/Reviewed and Planned release recommendation with key stakeholders.
• Investigated/Assessed and Identified scope of tactical ITSM facilitation to improve incident/change & release management.
• Improved upon existing Change/Release Management best practices and implemented the adopted methodology through in-house IT team and external vendors as the case may be.
• Implemented SLAs, OLAs and contracts. Reviewed service scope, SLAs, OLAs and other agreements on a regular basis, ideally at least annually.

C onfidential

Responsibilities:

• Facilitated governance and escalation processes - including steering committee and board meetings, gate reviews and change control.
• Created and managed the program budget - tracking plan vs. actual vs. forecast. Analyzed variances and trends in costs, schedule, quality and risks by comparing actual and forecast to planned values in order to identify corrective actions or opportunities.
• Captured and monitored burn rate of the Program.
• Held resources accountable for timelines, budgets, deliverables and outcomes.
• Did BPR deep drive for continuous process improvement
• Defined Key Performance Indicators for the processes primarily the Record to Report & Supply Chain processes, process orchestration and benchmarking the process performance, its harmonization and incident/release management for process variances.
• Evaluated leading practices and benchmarks in quality assurance.
• Was a Key person for budgeting staff and financials for improvement of processes.
• Built policy on tolerances that support company IT landscape and managed Risk management framework.
• Provided guidance and mentoring for off-shore Developers and Consultants per project milestone and target achievement dates.
• Lead the RTR/OTC/PTP team and Development team in SAP projects for designing various interfaces, reports, batch programs and enhancements (RICEFW).
• Conducted workshops and designed blue prints for development, configuration, unit testing, integration testing, interface/ job run testing, go-live critical support, users’ training and job aid documentation.
• Performed blueprinting, configuration and development, and unit and integration testing in all areas of RTR (GL, AP, AR, AA, intercompany transactions, taxes, multiple currencies, FM/ GM and Real Estate), Internal Orders, CCA, Product Costing, PCA and COPA, Master data management in RTR in integration with OTC and PTP scenarios and in S4 Hana
• Performed extensive cross-functional integration work (FI-MM, FI-SD, FI-PM, FI-PS, FI-CS and ECCS in the SAP/out of SAP system.

Senior Program Manager

Confidential

Responsibilities:

• Solution Architecture-SAPFICO, Simple Finance in S/4 HANA, Demos, POC, documentation for RFP, RFQ, bid management
• Manage Accounts/ Program Delivery with all stages of Initiation/Plans, scope, milestone, dependencies, risk, cost and communication with stakeholders.
• Responsible for Project/Program Planning, Execution, Co-ordination, Account Delivery and Relationship Management and Control/Governance managing the resources and all technical development.
• Managed by oversight SAP Prepackaged Integration (iPaaS) content (SAP HANA HCI, PI and PO) to Maintenance planner & precheck, custom-coding check, Consistency check, Activating Business Functions, New GL in SAP NWBS, New AA, Custom code remediation, configure, deploy and run integration scenario between SAP ERP/NWBS~S4SFIN/SLOG/C4C, C4C~SF (Success Factor), C4C~Ariba, C4C~Concur, C4C~SFDC using HCI’s Infrastructure Service, DB Service and AppService and development activities using SAP Hana Design Studio, SAP Fiori, SUM, DMO, SLT & Eclipse plug-in development tool.
• Attend/Chair Architectural Board/Change approval/Governance board meetings, create release management plan, allocate resources, approve releases.

Senior Program Delivery Manager

Confidential

Responsibilities:

• Managed Accounts/Program Delivery with all stages of Initiation/Plans, scope, milestone, dependencies, risk, cost and communication with stakeholders.
• Managed by oversight SAP Prepackaged Integration (iPaaS) content (SAP HANA HCI, PI and PO) to Maintenance planner & precheck, custom-coding check, Consistency check, Activating Business Functions, New GL in SAP NWBS, New AA, Custom code remediation, configure, deploy and run integration scenario between SAP ERP/NWBS~S4SFIN/SLOG/C4C, C4C~SF (Success Factor), C4C~Ariba, C4C~Concur, C4C~SFDC using HCI’s Infrastructure Service, DB Service and AppService and development activities using SAP Design Studio, SAP Fiori, SUM, DMO, SLT & Eclipse plug-in development tool.
• Built and maintained an effective partnership with C-suite customers, decision-makers and primary influencers in the client organization

Senior Program Manager

Confidential

Responsibilities:

• Was responsible for Project/Program Planning, Execution, Co-ordination, Account Delivery and Relationship Management and Control/Governance managing the resources and all technical development, Testing and QA following ASAP Waterfall, ASAP, RAD, XP, Scrum and Agile methodologies in best business practice and SDLC practice within overall working spectrum of PMLC/ ITIL/ITSM/COBIT.
• Attended/Chaired Architectural Board/Change approval/Governance board meetings, created release management plan, allocated resources, approved releases and release status updated.
• Managed Accounts/ Project/Program Delivery with all stages of Initiation/Plans, scope, milestone, dependencies, risk, cost (CAPEX/OPEX) and communication with stakeholders/coordination of project team activities within overall Project Governance (COBIT) approach
• Managed communications internal/external to project team (i.e. Business Analysts, developers, sponsors, which would include providing regular status reports (and other ad hoc presentations) to various levels of management

Onsite Service Delivery & Program Manager

Confidential

Responsibilities:

• Led the RTR & PS/OTC/PTP implementation/integration and Development team in SAP projects for designing various interfaces, reports, batch programs and enhancements (RICEFW).
• Cross Functional Multi-Geo working in collaboration with Solution Delivery Management, Solution Architects/SMEs, Development & testing team and Production Support specialists.

Senior Project Delivery Manager

Confidential

Responsibilities:

• Was responsible for Project/Program Planning, Execution, Co-ordination, Account Delivery and Relationship Management and Control/Governance managing the resources and all technical development , Testing and QA following ASAP Waterfall, ASAP, RAD, XP, Scrum and Agile methodologies in best business practice and SDLC practice within overall working spectrum of PMLC/ ITIL/ITSM/COBIT.
• Built and maintained an effective partnership with C-suite customers, decision-makers and primary influencers in the client organization. Established ongoing project portfolio governance to ensure continued success on projects or programs.

Senior Project Manager

Confidential

Responsibilities:

• Led FI development team in SAP projects for designing various interfaces/reports/batch programs etc. (RICEFW) and integration related enhancements.
• Built and maintained an effective partnership with C-suite customers, decision-makers and primary influencers in the client organization. Establish ongoing project portfolio governance to ensure continued success on projects or programs.

Project Manager

Confidential

Responsibilities:

• Partnered with IT leadership /Project Managers/Application Managers/ Business Analysts to help frame Functional and Technical/change/Release management scope and execute the development in time and cost and with quality.
• Conducted work-shops, designed blue-prints for development, configuration, unit testing, integration testing, interface/job run testing, go-live critical support, users’ training and job-aid documentation etc.
• Managed communication to key stakeholders and ensure they are aware of significant changes to the project status in a timely manner

Senior Project Manager

Confidential

Responsibilities:

• Was responsible for Project/Program Planning, Execution, Co-ordination, Account Delivery and Relationship Management and Control/Governance managing the resources and all technical development , Testing and QA following ASAP Waterfall, ASAP, RAD, XP, Scrum and Agile methodologies in best business practice and SDLC practice within overall working spectrum of PMLC/ ITIL/ITSM/COBIT.
• Attended Architectural Board/Change approval/Governance board meetings, created release management plan, allocated resources, approved releases and release status updated.
• Interacted and influenced decisions at the Director, VP, and CIO level as it relates to SAP and IT related decisions