PROFESSIONAL PROFILE:

As a PMP, CSM, and ITIL - certified project manager, managed projects both in the private sector and in support of nine Federal government agencies. Hands-on technical manager with consulting experience in requirements (business analysis), design, code reviews, testing, implementation, system integration, and other software development life cycle activities in both Waterfall and Agile environments.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Partnered with Confidential Senior Vice President for Learning Technology and Solutions to scope and plan the Confidential next generation mobile development platform acquisition, mobile strategy, and Enterprise Engagement layer within the Catalyst Program architecture.
• Coordinated with program teams planning Customer Relationship Management (CRM), Learning Management System (LMS), Student Information System (SIS), Data Platform, and Integration Platform, performing initial Gap Analyses to refine scope of the Engagement Layer.
• Supported CRM initial blueprinting and customer demos, and provided vendor evaluations.
• Established relationships with mobile application development platform vendors and internal Confidential teams including Application Development (VP level), Student Support Center (Director), and Student & Alumni Services (VP).

Confidential

Senior Project Manager

Responsibilities:

• Supervised ActioNet and subcontractor resources in support of the Single Family Housing Enterprise Data Warehouse (SFHEDW), Single Family Neighborhood Watch (SFNW), Credit Alert Interactive Verification System (CAIVRS), and Albany Financial Center Operations System (AFOCS). Prepared Levels of Effort (LOEs) for proposed new work.
• Managed software operations and maintenance, plus new development, using Agile methodology (Scrum and Kanban). Various platforms including IBM Mainframe, Sun Solaris Enterprise servers, Unisys Mainframe, and Confidential ’s Internet and Intranet platforms.
• Improved efficiency of code and scripts, automated key functions, and produced a comprehensive set of process documentation from scratch. Completed upgrade to Sybase 16 with concurrent change from UNIX to Linux.
• Profit and loss (P&L) responsibility, customer relationship, and management reporting. Conducted Risk and Issue Management. Increased Contractor Performance Assessment Report (CPAR) ratings from Satisfactory to Very Good for all categories.
• Software and tools included Jira, Git, ColdFusion, Sybase IQ and ASE, Dimensions and Endevor CM, FTP, LDAP, COBOL, JCL, MS Access, and UNIX scripts.

Confidential

Quality Assurance (QA) Team Lead

Responsibilities:

• Supervised Help Desk providing Identity and Access Management and system support to IPABS.
• Provided QA leadership for development efforts, including re-coding from .Net to MVC.
• Provided planning, estimation, and tasking for Agile Scrum 2-week sprints using Jira.
• Led the project’s Capital Planning and Investment Control (CPIC) data gathering, consolidation, and reporting.

Confidential

Senior Project Manager

Responsibilities:

• Assumed leadership of troubled project and successfully delivered NTD Safety Module on time and within budget; deemed the best performing of several modules by Confidential .
• Managed software maintenance and development on the Appian Business Process Management (BPM) platform; oversaw consolidation of legacy Oracle databases to SQL Server for use in Appian.
• Managed P&L, customer satisfaction, timely delivery, resource acquisition, forecasting, invoicing, and reporting to client and senior management. Supervised all ActioNet and subcontractor resources.
• Oversaw all stages of the Software Development Life Cycle (SDLC) as needed for major releases, including Requirements Analysis, GUI design, Quality Control testing, and User Acceptance testing.
• For application and database Technical Leads, provided mentoring, prioritized tasks, identified and addressed risks and issues, monitored customer involvement and communications, and monitored actual progress against the planned schedule.

Confidential

Program Manager

Responsibilities:

• Managed a team of 20+ matrixed staff in all phases of the SDLC with special emphasis on requirements analysis, streamlining business processes, and developing efficient Graphical User Interfaces (GUI).
• Managed development for 15 web-based applications on multiple development platforms including ASP.Net, Serena Business Mashups, and Microsoft SharePoint. Project Management tools included Microsoft (MS) Team Foundation Server (TFS) and MS Project.
• Updated the SDLC to include new agile development and testing tools including HP Quality Center and Quick Test Pro (QTP).
• Maintained Confidential development, test, and production environments and provided related Identity and Access Management. Conducted continuous monitoring for threats.
• Served as primary point of contact for customers and consistently improved client satisfaction survey results. Managed Fixed Price and Time & Materials contract line items (CLINs).
• Supported the Confidential Office of the Chief Information Officer (OCIO) Capital Planning and Investment Control (CPIC) initiatives.
• Mentored other ActioNet Project Managers in CMMI Level 3 procedures and ActioNet's defined SDLC. Received promotion to Senior Project Manager.

Confidential

Project Manager

Responsibilities:

• Directed the development team in custom software development and in Tier 3 Operations and Maintenance (O&M) activities, including 24x7 on call support. Administered both Cost Plus and Firmed Fixed Price contract line items .
• Development methodologies included both Waterfall and Agile Scrum. Led the team in establishing requirements; designing, developing, testing, and implementation of code; and providing Configuration Management for the project’s artifacts.
• Produced documentation and deliverables compliant with the Confidential Software Development Life Cycle (SDLC) and Data Security and Privacy requirements.
• Custom software was a Java (J2EE) web service, utilizing a Service Oriented Architecture (SOA) on IBM WebSphere Process Server (WPS) and WebSphere Application Server (WAS); the project also utilized Java Server Pages, XML, and Oracle Business Intelligence.
• Developed and maintained the MS Project schedule, $7M per year budget, Earned Value Management System, and conducted regular Risk and Issue Management.
• Managed the project’s subcontractor personnel; oversaw on- and off-boarding of staff; and ensured the accuracy of the project’s accounts receivable and accounts payable.
• Served as Proposal Manager on winning $6M+ bid for additional work for this project; had Profit and Loss (P&L) responsibility, with all targets met or exceeded.

Confidential

Project Manager

Responsibilities:

• Successfully delivered this $20 million fixed price hardware project on time and within budget.
• Managed associated software integration and Contract Data Requirements List (CDRL) submissions.
• Maintained project communications through the Raytheon Project Manager, created and administered the project plan, and administered project change control.

Confidential

Project Manager

Responsibilities:

• Led the design and planning of hardware installation and associated software integration at the VA's Austin Information Technology Center and at dozens of remote sites throughout the U.S. and abroad.
• Produced comprehensive Site Installation Plan covering all facets of the upgrade.
• Completed the lead site installation in Austin within the established schedule and budget (fixed price), while the remote site installations were postponed due to VA configuration changes.

Confidential

Program Manager

Responsibilities:

• Served as Program Manager for Data Security team providing Confidential Identity and Access Management as part of IBM’s Strategic Outsourcing practice.
• Developed strategic relationship with client Vice President for Information Security and with client middle management.
• Co-managed the geographically dispersed and matrixed Data Security team (60 analysts).
• Led Sarbanes Oxley (SOX) compliance efforts for managed accounts.
• Led planned migration of targeted help desk efforts to offshore team in Argentina.
• Identified, priced, and negotiated new work.

Confidential

Project Manager

Responsibilities:

• Conducted, co-authored, and edited a $2M+ study for the Confidential analyzing administrative service delivery to the U.S. Federal judiciary in the areas of Human Resources, Training, Finance, Budget, Information Technology, Contracts and Procurement, Property Management, and Space and Facilities.
• Led a team of four functional leads, several Subject Matter Experts, and subcontractor research and survey teams from the Urban Institute in conducting the study.
• Produced a comprehensive report providing various alternative models for providing administrative services at a cost savings while maintaining or improving the quality of services. Interviewed several Federal District, Appellate, and Bankruptcy Court judges and provided periodic updates to the Director, Confidential .

Confidential

Team Lead

Responsibilities:

• Supervised a team of IBM Case Managers handling all VCF personal injury claims, reporting directly to the lead Confidential personal injury attorney, who in turn reported directly to Confidential .
• Developed case management processes then recruited, trained, and assigned work to new team members; developed quantitative and qualitative metrics to monitor the team’s progress, and delivered status reports to the client.
• Received special commendation from U.S. Attorney General John Ashcroft for Outstanding Contributions to the Fund’s administration.