Confidential IT Project Manager Resume

Strategic IT Professional
Versatile, hands-on professional with more than 15 years experience in IT management, operation and engineering . Passionate and innovative technology evangelist delivering industry leading services with a keen ability to envision integration requirements. Over-achieving career minded leader whose communication, motivation and mentoring inspire teams to deliver solutions that consistently exceed expectations. Strategic, multi-dimensional, leader that is effective across an organization to create strategies, present information, influence collaboration and achieve consensus. Self-motivated and proactive in driving efficiencies to produce more effective methods of services delivery.

Core Competencies
15+ years IT experience in large regional enterprise of 12,000+ employees
Vision to align business services and strategies with corporate goals
Nourish customer relationships to manage expectations and ensure satisfaction
Broad skills to monitor and identify problems for effective resolution and escalation

Strengthen partnerships through collaboration, mentoring and cross training

Customer focused driving

documentable benchmarks for quality assurance

Proactively manage resource performance for maximum service availability
Demonstrated ability to manage, recruit and organize personnel

Qualifications

NOC manager responsible for monitoring and alerting of all production systems
Manage operations for infrastructure, networks, systems and applications
Multi-vendor integrator of networks, systems, applications, automation and infrastructure
IBM, CA, Microsoft, Dell, Cisco, Nortel, Avaya, Sony, Utah, APC, Eaton, Liebert
Cutting edge knowledge of ISP, Cloud and VM application, hosting and network services
Engineer, Architect, Administrator of
LAN, WAN, MAN networks
IT Architect and engineer of Data Centers, remote facilities and infrastructure
Assemble and lead cross functional teams of diverse skills for critical problem resolution
Strong skills employing HW/SW tools to diagnose, analyze and resolve issues
Perform initial diagnosis of issues and manage escalation of resolution process
Author of procedures, workflows, standards and best practices
Develop and refine processes for complete documentation and accountability

Create, update and manage comprehensive process and procedural documents
Web site development for project, team, process and documentation collaboration

Professional Experience
Confidential IT Project Manager 1998 - 2010

Founder of corporate Internet services and operations to advance customer service
Ensured customer satisfaction with ever-increasing integration of 24/7 NOC
Maintained customer confidence analyzing and resolving complex issues
Ensured document accuracy with change management and clearly defined workflows
Improved effectiveness and efficiencies of IT investments
Contained capital and maintenance costs with standards and best practices
Reduced downtime with resilient core switching for 400+ servers, 5000+ clients
Accelerated the transition to IP services deploying private optical broadband networks
Eliminated data center sprawl with rack based and blade server architecture
Implemented fault tolerant power and cabling architectures for improved availability

Confidential Sr. Communications Analyst 1995 – 1998

Improved effectiveness and efficiencies of IT investments
Expanded use of SNMP and proprietary tools for proactive IT service management
Increased performance of customer facing and corporate Internet services
Enabled transition to integrated CSR system with an integrated network service plan
Enhanced electric grid reliability and increased profitability
Reduced application response times with high speed network core interconnects

Confidential Sr. Communications Analyst 1993 – 1995

Implemented corporate helpdesk operations to improve IT problem resolution process
Utilized HW/SW automation and change management policies to reduce downtime
Ensured IT service reliability with design and implementation of backup data center
Increased business efficiencies with deployment of LAN File/Print/Messaging services
Reduced support and training costs creating HW/SW standards and training curriculum
Improved CRM and Fleet efficiency integrating IT, fleet and dispatch services
E nhance utility control system visibility with network interconnections

Education

AAS Electronics 1982
Minor: Computer Science

Certifications
International Society of Certified Electronic Technicians

Certified Electronics Technician 1989

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