SUMMARY:

• IT Project Manager (in PMO): Both Agile and waterfall in 5 sectors: Retail/Education/Banking/Technology/Mining on a global enterprise scale
• Infrastructure/Data center/Identity Management project/program management (IAM, Security, Office365 migrations, cloud, servers, storage, voice, wifi, database, network) + Collaboration rollouts (Skype+Webex)+ Active Directory
• For agile projects: Ran daily scrum meetings; using Kanban paradigm (assigning cards to owners) on Atlassian Trello software. Sprint planning, sprint reviews, retrospectives, product/Sprint backlogs; Scrum Master certified
• Maintain project documentation : scheduling/timelines, RAID log, WBS activity definition, sequence, dependencies, duration, critical path, risk mitigation/ranking/monitoring + tracking issue logs, scope, cost, status reporting, checklist, SLAs, SOW (statement of work), stakeholder registry, Project charter, list of deliverables
• Communication: Ensure timely and accurate status reporting. Diplomatic, tactful, calm under pressure
• Provide regular projects updates to key sponsors and stakeholders. Keep project owners and sponsors well informed of progress, challenges and barriers. Acts as a liaison between the management, departments, stakeholders and project teams to achieve goals. Work well with technical resources
• Well versed in MS Project +Visio+Office+SharePoint+Confluence+JIRA+Team Dynamix PPM (Portfolio)+ Planview
• Follow the SDLC model; ie. requirements, design, MS powershell/Perl coding, testing in QA, deploy to production, and had the Help Desk monitor issues from the end users
• Vendor Management: Coordination with external data center partners, Dell, Microsoft FastTrack, and consultants. Vendor bids and proposals; managing SOW contracts+billable hours+invoices.
• Effectively direct, manage and control project activities and deliverables
• Able to set priorities and multi - task, experience working in fast-paced environments
• Proactively track deliverables and take action when they are missing or late
• Articulated project goals to resources so that they achieved certain milestones
• Leading projects from inception to steady state; obtaining buy in from stakeholders
• Schedule Management: Planned, scheduled, executed, monitored progress and met deadlines for numerous projects; Identify resources needed and assign individual responsibilities
• Budget Management: Managed all aspects of the delivery teams and RFQ to vendors; Track billable hours on internal staff and external vendor. Present budget spent reports to customer
• Skills: Waterfall+Agile, Procurement: RFI/RFP/RFQ/SOW/Change Orders, Matrix organizations, 7*24 Operations, IT Infrastructure, SAN/NAS/storage, Cloud computing: Some Amazon AWS EBS/EC2/S3, KSH/Bash scripting, Sybase ASE/Oracle/SQL/MySQL dba database management, OLTP/OLAP, upgrades, Linux/unix/VM, Clustering High Availability HA, Veritas cluster, Disaster Recovery DR, Tivoli TSM & Symantec backup/tape/retention strategies, outsourcing, managed Operations, large server farms, Cloud SaaS+COTS, monitoring metrics, HP Server Automation (HPSA), Server/Filesystem builds/migrations/decommission, security audit compliance, SLA, employees in different time zones, knowledge in Cisco Networking/LAN/WAN/routers/hubs/switches/ssh/ip addressing/ipv4 subnetting cidr/nat/dhcp/MS AD-Active Directory-IAM+Azure RBAC Role-based access control/DNS + Oracle business intelligence BI /Data warehouse/Informatica ETL data integration+ SDLC, audit/SOX/PCI/HIPAA,ITIL IT Service/change/Incident/problem management tools:BMC Remedy/ServiceNow/HP Service Manager HPSM9 ie. creating/copying/scheduling/approving change request tickets, Oracle E-Business Suite ‘EBS ERP', GoldenGate 12c Data Integration (managers, extract, pump, replicat), Enterprise Infrastructure Services Projects: Wintel/Unix/Linux/ESX virtualization/SAN storage projects. Resource/Cost Optimization. Cloud+Private data centers builds and decommissions, CAB Chair ITIL change manager, Big Data ecosystem (Hadoop/HDFS commands/HiveQL sql/Sqoop data import/Ambari on Linux Hortonworks HDP 2.4 sandbox w/MySQL+putty ssh), Familiar with MS Deployment toolkit, MS system center configuration manager + MS system center operations manager (SCOM) tools for windows upgrades + pushing software to laptops, understand NoSQL key-value/document/column/graph database use cases (MongoDB document vs Neo4j graph)

WORK EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• IAM (Identity Access Management; LDAP) projects for 2 clients:
• Merge 3 domains into 1 Azure AD domain. Scope: Users + Computers. Tool: Quest migration manager
• Forecast end date and ensure budget restrictions are met for the customer
• Merge DC (domain controllers) to new MS AD (Active Directory) target with new OU (organization units) with new single GPO (group policy). Tool used: Powershell

Confidential

Senior Project Manager

Responsibilities:

• Migrate servers to Microsoft Azure 'ExpressRoute/PaaS SQL/PaaS Key Vault/PaaS storage/noSql' including RBAC (role-based access control)
• Manage PCRs (Change requests) for added scope and budget
• Tools: Jira for issues, ServiceNow for documentation (including CMDB/OSI/SCM, ITSCM service continuity management), MS Project
• Participated in Phase-gate gating process + TRA Threat risk assessments + SOX onboarding
• On the Confidential SPPD team (Strategic Planning & Portfolio Delivery) as the PMO of IBS (Infrastructure business services)

Confidential

IT Project Manager

Responsibilities:

• On-Premise to MS Azure migrations (workload and lift+shift)
• Global Identity directory service integration (Identity management) software coding + MS Active Directory+FIM/MIM+MDM provisioning
• Wireless update, Identity Management
• Intercall to Cisco Webex
• Skype for Business
• Vendor management: Forsythe Technology+Bell (Firewalls), Microsoft (Azure migrations), Infosys (Data center Operations), NCR+Fujitsu (support to restaurants), HP/Nuance Equitrac (print management software), Ricoh laserfiche(document management tool), Planet press suite(Electronic content management), VenaSolutions.com (analytics), SPAN.eu (coding+O365), Blackbaud Raiser's and Financial Edge, Cisco WIFI Meraki, west.com (Intercall)
• Enterprise IT environment
• Budget management: monitor budget/what's spent/remaining, sign SOW+Change Orders with vendors to have them execute work packages
• Publish+present updates on weekly PMO portfolio meetings
• Review/edit Run books with Microsoft migration team
• Sit in on Technical calls to find root cause of issues
• Assign/track all tasks+issues on kanban board (Trello)
• Track the larger picture on MS Project

Confidential

Senior Project Manager

Responsibilities:

• Lead a team on daily scrums to migrate their on-premise MS Exchange + Active Directory to O365 cloud (includes email,calenders,contacts,AD,skype for business) .
• Information Commons Help Desk, Identity management, Enterprise Infrastructure solutions, enterprise applications and solutions integration, Academic & Collaborative Technologies, MS Exchange, utorid account management, SAP hris, Planning Governance assessment & communication/training, Dell MMEX+MS FastTrack+UAT consultant
• Change Manager: Run the weekly CAB meetings to obtain change approvals to on-prem production
• Review change requests and add appropriate stakeholders and approvers as needed
• Review installation, back-out, and fallback plans for soundness
• Serve as the escalation point for change requesters, stakeholders, approvers, implementers, and support groups
• Understand the risk of each change and ensure that the appropriate risk level is assigned to the change
• Create reports with details about the proposed requests for changes ready for CAB review and electronically distribute the reports to all CAB members
• PPM tool: Project Porfolio Management updates in 'TeamDynamix' for the CIO and PMO
• Agile tool: Tracked project deliverables on Trello (kanban) and published updates to Atlassian Confluence (team collaboration software); deliver MS project timeline views to directors + CIO; create+monitor JIRA Issues and assign to owners
• PMO (unit in ITS-Information Technology Services)

Confidential

IT Program Manager

Responsibilities:

• Enterprise Infrastructure Services (EIS) / Data center
• Project management: Lead a team to build + decommission midrange servers (Vsphere Vmware Virtual machines, Physical Unix/Linux,Windows) to fulfill the promised SLAs for Ontario Ehealth, Bank of Canada, MD Financial Management and Confidential
• Manage about 30 small projects at any given time
• Remove obstacles and monitor work of 11 project teams (~50 team members): server engineering racking, cabling, network+firewall, SAN storage, OS build+Senior Review, Identity Access Manager (IAM), App install, Tools/monitoring, Backup, Vulnerability scan to Operations
• Communicate project status to stakeholders (account owners)
• Schedule and obtain approvals on work items within various ITSM tools
• Change management Tools: HPSM (HP Service Manager v9 - an ITSM tool), ServiceNow, and Infoman. Creating tickets and assigning to resources + tracking them until all tasks are done. Ensuring all ITIL tickets are compliant
• Gather and maintain issue logs. Ensure tasks are done on time. Weekly summarize backlog of open late queues.

Confidential

Senior Consultant

Responsibilities:

• Led architecture projects on Server Monitoring tools (Nagios) + GoldenGate Replication data Integration on Rackspace
• Risk Management: Assessed storage needs and chartered a project to procure more consolidated disk for 3 data centers. Detected DR gaps and implemented GoldenGate as a result
• Server migration project: Moved to new VM servers
• ITIL: Implemented ITIL best practices using Nagios for effective monitoring of incidents and problems using thresholds/metrics
• Gathered Issue logs and ordered them after weekly team meetings. Ran sprints on top items

Confidential

IT Project Manager

Responsibilities:

• Managed/mentored 7 IT resources in a projectized structure
• Scope Management: Collected Requirements with affinity diagrams and produced scope statements + WBS for various initiatives
• Provide Leadership, vision, and strategy plans ; establish facts, draw valid conclusions
• Led projects by defining project timelines; crashed and fast tracked schedule
• Rolled out 'Oracle Flashback' technologies; reducing work effort by eliminating refreshes. New Disaster Recovery (DR) sites were created. Server consolidations . SAN cleanup initiative
• Risk management: Mitigate risks of downtime. Introduced Oracle backup reporting by using rman catalog list reporting to track failures
• Integration management: Delegate BMC Remedy AR tickets and assign its priority to the IT team; Ensured all changes had attached implementation plan and approved prior to CAB reviews. Published changes in Department's Calender
• Provided status reports to: Service Delivery Managers, Directors, Development Managers, and Infrastructure for different banking clients
• Driven technical Documentation on SharePoint
• Provided technical direction to senior IT professionals
• Incident management: Gather and fix disruptive events and found the root causes (problem management) using ITSM

Confidential

IT Technical Project Manager

Responsibilities:

• Conducted team meetings: progress, status, outstanding issues
• Assign resources for Siebel and other patches
• Change Management: Request changes
• Ensure tasks are done within the assigned maintenance window and ensured following standards
• Engages other SME resources for problem resolution
• Write and manage project documentation and timelines for 11gR2 upgrades
• Vendor Management: Coordination with external data center partners (Harbour MSP Sydney +Atos) and external clients (Standard Chartered Bank and Swisscom AG) in different time zones. Ensured compliance to SLA and security regulations
• Create and maintain project schedule including activity definition, sequence, dependencies, duration
• Manage external expectations inline with project execution
• Coordination of product build releases with internal Engineering team
• Communicate project progress and managed expectations to stakeholders
• Develop standard operating procedures “SOP” ie. DR-failover testing